Avari

“Hurricane week before, unit was still listed to rent. Asked if positive it was ok and response was we would have gotten cancellation if not. There was no power and obvious no housekeeping had been there. Dirty laundry, bathrooms unclean, beds not made, balcony furniture shoved in living room. Called and asked for refund, at first they advised I would have to go through Airbnb, not happy. Received call back and said they would handle for me. May change part of rating if this happens. I think it may be a good place to stay if the management agency in charge of renting property had the internal communication that would have stopped this nightmare. We live 6 hours away so it was extremely hard to find somewhere to stay the night due to most hotels in the area were booked with crews working on clean up and restorations.”

“I don’t recommend staying here. The house was in a great location and clean but there’s a Karen across the street complaining about parking and a house next door that kept us up all night with their music. Winchester Bay doesn’t have a noise ordinance so there’s nothing the sheriff could do to help and I contacted the host and Airbnb support and was told there’s nothing they can do but will follow up with me about it next week….I was checking-out the next day.”

“I would NEVER rent from this company again. I showed up at 4 when checkin was. The code given didn’t work on either of the doors. I sent message and then some AI replied then got a call from someone who had a screaming child in the background after 1.5 hrs she found a code and we tried it and it got us in the second door. The lady told me to hold on because she thought we were in the wrong apartment. I finally said absolutely not after 2 hours of phone calls. I have screen shots and videos of all I’m describing. Also there is another comment with this same complain. I didn’t even have time for my event I was going to. I was so upset my family was upset the whole experience was so terrible then had to be out by 10am…. Even after 2 hrs of trying to get in. I asked to speak with the owner they wouldn’t allow me to. So fine I’ll put it in a review. I’d suggest having a go to person. AWFUL DONT SPEND YOUR MONEY!”

“While the unit was lovely and the views were beautiful, our stay was tarnished by bedbugs. I am allergic and more sensitive than most, and sadly received 25 bites in our two night stay, all of which were in lines / clusters characteristic of bedbugs, and in places that were not exposed to mosquitos or other bugs. This required us to spend hours of our vacation heat drying and washing our clothes to hopefully not bring them back home with us. Sadly, Avari was not helpful in dealing with this issue - it took many hours to get in touch with Avari, and when we were able to get in touch they quickly dismissed our concerns. We've stayed in other units in this building and have had wonderful experiences, but unfortunately cannot recommend staying here.”

“HONEYMOON STAY RUINED: NO RUNNING WATER and ONLY AN AI CHATBOT TO COMMUNICATE WITH. We reported the issue immediately upon check-in. What followed over two days was AI-generated responses that were vague, delayed, and far from helpful. Their earliest attempt at resolution tasked us with asking neighbors if they were experiencing any disruptions in their water: Was the expectation that we knock on the doors of strangers? That sounds safe. Why not check with the local utility provider about any outages? Then came multiple communications that they would "get in touch with the local team". Still no clue what that entailed: no other attempt to remedy the situation, offer a sincere apology or act with any sense of urgency. We appreciate that things happen that are out of a host's control, but this was something else entirely. The experience left me feeling dismayed about using AirBnB moving forward especially properties hosted by management companies instead of individuals/families.”

“Really bad experience. I booked this house for 5 days. when I check in I noticed that The house was up for sale, but at the middle of the week We were having breakfast when I heard someone opening the door. It was the owner of the house, She was there showing the house to a buyer. She didn’t care, She never asked for permission, She walked all around the house. We didn’t feel safe after that and Airbnb C.S. Didn’t help at all They said none of They’re policy’s were violated . NO PRIVACY!”

“Lack of checkin instructions with many emails. Roaches inside. Lied about check out time, reservation says 11am and was forced out at 10am. Their reps don't know anything and have to go find out any simple request. Hard pass”

“Extremely overpriced for a horrendously maintained vacation rental. Kitchen sink consistently drips, bedroom door requires a lowered shoulder shove to open from inside, and the shower clogs within 2 minutes of water running. Hair from previous guests, and whatever else goes down that drain, will cover your feet the entire time you shower. When addressing these problems to the management team all they’ll offer is a “sorry for the inconvenience” seemingly automated message. I’ll admit It’s a cool place to spend maybe a night, but the consistent little things add up and Avari management can care less about your experience. They insisted we load and start the dishwasher when there is no dishwasher in the rental… it’s clear they have properties confused or just do not care. Would never support this management company again. Moving forward I will gladly scroll past any property they’re offering.”

“The worse stay - From the locks on the door, to the extreme smell of cigarette smoke, (in a “smoke free” complex) cabinet doors that do not shut, dirty carpet, stained curtains with holes, sheets that did not fit the bed leaving the exposed stained mattress cover, dishwasher that pulled from under the cabinet when you opened the door, the master bath tub drain that had a slow leak when you were bathing. No ice maker or ice trays and no ice machines in the complex. Called Avari 3 different times to complain about different things- they apologized and said they would pass the message on to management and someone would return my call. Never happened. I don’t recommend this unit or Avari!”

“Unfortunately, this was the first time we’ve had such a disappointing experience with an Airbnb stay. The management team itself was responsive and courteous, but there were several major issues with the property and our booking. Our original booking was changed, but we were initially sent the wrong address, and the booking details still showed the address of the original property. We were not properly informed of the new location ahead of time. When we arrived in the evening, we had to call management to figure out where we were actually supposed to stay and then drive back and forth to the new location. This was frustrating and completely unnecessary, especially after traveling. Unfortunately, the property itself was extremely disappointing. Several basic amenities were either broken or non-functional during our stay. The Wi-Fi did not work, and management came out multiple times to try to resolve the issue but was unable to get it working properly. The washing machine also stopped”