Avari in Carnelian Bay, California

“The home is a beautiful place. The property management is terrible. The dog urine everywhere upstairs. Scuff marks all over the walls. Upstairs bathroom had what looked like mascara shavings on the floor with pubic hairs. Short black hairs in both upstairs master bedroom bathroom sinks. No hot water. Wine cooler broken. Dishwasher needs repair. It is a shame the management company doesn't maintain this beautiful property.”

“For the price of a three night stay at this property, I most definately expected there to be a working tv and WiFi. Which was advertised.”

“Place is clean and in a nice location but the place didn’t have a working Internet connection and a router. There were no wine glasses, no matching plates, no proper pans. Would not come back again.”

“I usually avoid writing negative reviews, but I felt compelled to express my disappointment with Avari property management. While they were prompt in addressing my inquiries, including the intermittent internet connection, they stopped being responsive when I mentioned the 2 broken legs on the foot of the king bed on the third floor. We had reported this issue on the Airbnb app on our first evening, but it took them a bit to respond. When they finally did, they assured us that they would take care of it, but they didn’t say how. Consequently, my husband and I had to sleep on a broken bed for the duration of our stay. Additionally, some of the fixtures, such as the front door handle and the freezer door handle, were coming loose. One of the toilets was also kinda dirty when we checked in. I had to scrub it. The location is pretty nice and convenient although, you could easily miss the driveway/entrance on N Lake Blvd.”

“I had problems with my shower, and I called the phone numbers that appeared there, but nobody answered. I called again about three or four times, and still nothing. Finally, someone sent me a message three hours later, but I had already fixed the problem by then. My boyfriend fixed the shower handle, and I politely asked if they could extend my check-out by just one hour, and I was willing to pay for it, but they said no, that it had to be at 10.”