Avari reviews in Dauphin Island, Alabama

“The garden tub pictured in the ad did not function. The door mechanism to lock and unlock are finicky.”

“The worse stay - From the locks on the door, to the extreme smell of cigarette smoke, (in a “smoke free” complex) cabinet doors that do not shut, dirty carpet, stained curtains with holes, sheets that did not fit the bed leaving the exposed stained mattress cover, dishwasher that pulled from under the cabinet when you opened the door, the master bath tub drain that had a slow leak when you were bathing. No ice maker or ice trays and no ice machines in the complex. Called Avari 3 different times to complain about different things- they apologized and said they would pass the message on to management and someone would return my call. Never happened. I don’t recommend this unit or Avari!”

“The location of the complex is fantastic. However, this particular unit is not a standard size or location & it is not made clear in the booking instructions. It is a smaller unit on the front side of the building. You share an awkward hallway with other renters that is very much not sound proof (crying baby across the hallway was definitely heard). You also hear every time someone opens/closes the shared hallway door. Also, the actual room number was never in any of my check in emails OR the app. I had to message the rental company when we arrived to obtain it. Not easy with a car load & kids in tow. Multiple things were not working—coffeemaker was broken. I notified & no replacement was sent. The only lamp in one room would not work. One of the barstools was too loose to safely sit on, & the washing machine leaked across the kitchen when used. I’m disappointed it was not made more clear from the beginning that this unit was a shared one and we would be so close to other renters.”

“This was our third booking at this condo in the last 4 years. The place is extremely clean and comfortable with a great balcony and view of the Gulf of Mexico. But this year it was difficult to get in. The access code for the parking lot gate was wrong. It took us a while to find someone who shared their code. I called Avari but they put me on hold for 7 minutes before I gave up. Then the access code for the condo door was wrong, so I tried the other one which was supposedly for the parking lot gate worked for the door. We finally got in after almost an hour of frustration.”

“The communication was incredibly bad. I never received the code to the door, so I called and waited on hold for at least 30 mins. They finally gave me a code when I was about 10 minutes from getting there. The door was actually unlocked when I got there which was good in my case because the code given didn’t work. I messaged them several times about it and never received another code. The back door handle was broken among other things. The WiFi didn’t work so I messaged them about that, they said they would have someone contact me which never happened, so we barely had service the entire time. The location was great, but I will never book with this company again. I will book one of the other houses. I have never rented an Airbnb with such bad communication. I’m a pretty laid back person so a few bad reviews won’t deter me from renting a place if it seems nice, Im not sure I would have gotten into the room that day if it wasn’t unlocked when I go there. Let this review be a warning.”