Avari in Park City, Utah

“Walked into my airbnb super excited only to find it dirty with unclean sheats, trash, towels on the bathroom, a full dishwasher, and more. After being in hold with Avari three seperate times (two hours in total) the property manager finally relocated us to a different stay.”

“The room was as advertised. Clean and well taken care of. The frustrating part was getting all the check in reminders leading up to check in. When I got to the front desk they didn’t have any reservation under my name. So the front desk had to reach out and wait for a reservation to be made my the Avari team. It was a good thing we did not have any dinner plans made that night because we ended up waiting to get everything sorted out. The front desk was great, and Avari got things taken care of eventually. Overall a good stay, just not sure how the reservation never makes it to the hotel in the first place.”

“DO NOT BOOK. This property was an absolute disaster from the moment we arrived. There was no water pressure, no hot water, no internet, electrical issues with the garage and fireplace, and the place was filthy. We reported every issue immediately, and instead of resolving anything, management wasted our entire evening sending out maintenance, causing us to miss our dinner reservations. The next morning, every single problem was still unresolved. Management ignored repeated requests for updates, refused to communicate, and continuously gave us the runaround. After reading previous reviews, it’s clear this has been an ongoing issue for other guests as well — meaning they are fully aware of these problems and still continue taking people’s money without fixing anything. This property is poorly managed, neglected, and completely unacceptable. Save yourself the frustration, stress, and wasted money. DO NOT BOOK.”

“Skylights in every room, meaning we were up with the sun at 6 am. They double booked us and a man walked into the airbnb full of girls asleep to start cussing us out. Management was helpful when they responded but it took a long time considering it was disturbing, alarming, and not to mention a huge safety issue.”

“Our stay was perfect for a family of five. Love the location, close to town and to hiking trails. The only negative thing we experienced was communication when we realized we had left a pair of shoes there. Management team sent many messages said that they were contacting the local team to see if they could find the shoes. It took them over a week to get back to me after I had to keep contacting them to let me know that they could not find the shoes. The Messages seemed like they were more AI driven and not as personal. I understand that’s what we are all using now. This was the only thing I would change is promptness to responses from your guests after they checkout.”