AvantStay

“Very disappointing experience with AvantStay. Due to the indirect impact of Tropical Storm Rachel, we had to cancel our San Diego trip. While we understood their cancellation policy, we hoped for some flexibility given the unusual circumstances. We prepaid $1,143.86 and weren't even requesting a refund, just the opportunity to reschedule. AvantStay initially offered this option but later withdrew it, refusing any refund, partial credit, or future stay. Despite our efforts to find a reasonable compromise, they were unwilling to work with us. Other hospitality providers have shown flexibility under similar circumstances. We understand policies, but exceptional situations deserve consideration and good customer service. Unfortunately, AvantStay demonstrated neither. A very disappointing experience that has certainly affected our confidence in booking with AvantStay again.”

“This house was not as advertised, the view and area was gorgeous, and the outdoor area was great. When we arrived, there were cleaners still at the property and they were there 30 minutes after the check-in time. Made us fear at first because there was a random truck in the driveway and we were up in the mountains. When we finally got the clear to enter, some areas of the floor had gunk on it, walls had black marks all over it upstairs, and at least five of the blinds are broken. The photos do not match the house as the interior is not as nice as it looks in the photos. I was very dissatisfied with stay overall. Normally do not leave bad reviews and am easy-going, but for the price, there were too many things wrong with the place. Would not want to come back.”

“Old ring in the toilets, filthy floors. Mice poop on the lower level of the house. One of the swings fell while a child was sitting in it and got hurt. This is a small child it should not have fallen. The. shower above the kitchen was leaking into the kitchen while we were trying to cook. So we had to stop using it. Mice poop in bed on the sheet, and mice poop in the couch. Another bed, cockroach. Sewage type back-up fumes in the master room on the main floor that left us with headaches and inability to even use the room at times, even with leaving the window open, and had to close bathroom door at night and seal the bottom of the door with towels. Half the glasses on the kitchen shelf were put away unwashed, foggy and sticky inside. The pool room is covered in mold and was filled with fumes and hard to breathe. The washer is leaking into the pool room at 1940. At 1950 a child was in the pool and got chemically burnt from the water. Tested the water, had way too many chemicals in it.”

“Cute house but very disappointed to find inaccurate description of number / size of beds which left us without a bed for one of our guests. The bunk beds in kids room, described as “single beds” in the “Where You Will Sleep” section of the listing were in fact extremely small, 20” wide x 60” long and not suitable for adults. Additionally, there were no starter toiletries, there was leftover balloons and decorations taped to the wall, and upstairs bathroom sink had a very foul sewer smell.”

“The place looked perfect, and location was perfect. Unfortunately, I had emergency surgery and couldn’t fly. They were completely inflexible, wouldn’t even let me push the reservation to another open date 2 weeks later. I got multiple auto-responses that were just full of jargon. So unfortunately I would never use that company. I understand a cancellation policy, but be human.”

“Very poor description of which one of the two places we booked. Codes didn’t work and they had to send has few codes before one worked then my biggest problem was that we had a major construction next door and we were not told about it until the next afternoon of our stay as like they are trying to make it seem like we should have been aware of the construction noise next door which the noise starts from 7am-4pm. Major noise not just a remodel More like building a new home. Just terrible stay. From the start to finish.”

“Unfortunately, our stay was very disappointing. We reported the internet issue on Sunday, but the cable company later told me the service appointment was not even scheduled until Wednesday. The modem was finally replaced Friday, leaving us with unreliable internet for most of the stay. I work remotely and had to use a PTO day because I could not maintain a connection, even by Ethernet. We also had an A/C leak causing water to come through the downstairs ceiling. Two repair attempts failed, and part of the living area became unusable. Other issues included cockroaches, a leaking toilet, a dishwasher that backed up, and a washing machine with black tar-like residue inside. The management company was aware of these problems, but several were never resolved. Their final offer was only $250, and we ultimately had to involve Airbnb for additional compensation. Based on our experience, I cannot recommend this property or its management company.”

“I expect the house to be clean with functioning appliances and cleanliness. This house had not been cleaned in a very long time.”

“I would never rent this unit ever again. The unit should have never been listed as it had no hot water and the water tank, which was located in the master bedroom, was leaking. We contacted the host immediately after we discovered these issues after we checked in. The host promised to have someone over first thing the following day to repair. We waited until 11am the following day and no one came. When we left the unit, I got a message from the host that someone was on the way to check the unit. I told them they needed to fix the issues because we couldn’t stay in the unit another night without hot water and with water tank leaking in the (unusable) master bedroom. At 4pm I got an apology and they said they continue to look for a solution. At 7pm I got another apology and that they will send someone again the following day to check again, but they knew I was checking out then. They told me so late that I couldn’t book another accommodation. They ruined my family vacation.”

“The host of this property was absolutely terrible. Not only was it freezing due to the heater not working, fireplace didn’t work, and not enough blankets for 8 guests, but maintenance violated our privacy and opens our front door without our permission, when we were not home, and we were not made aware they were coming during the 1st visit we requested help. I wouldn’t trust this property again, and if you’re a woman definitely don’t stay if you want to be safe that some random man will not open the front door without your permission. Terrible experience here, and I can’t believe for such a “high value” place, this is the type of violation of service they allow. The property manager should be ashamed with himself, and everyone reading this, please take this as a warning, especially the women. I know they are going to send a Ai generated response and lie about how someone we knew about the 1st visit, so don’t fall for their response to this rating.”