AvantStay reviews in Sevierville, Tennessee

“Nice cabin, view is incredible. No closets or drawers to organize your stuff in any of the rooms. Dishes were put up dirty, golf simulator wouldn’t work, vanity light in bathroom wouldn’t work, very dusty, microwave plug in wouldn’t work so we had to move it, other than those things that can be fixed it was great”

“Beautiful cabin with amazing views, and our family slept comfortably. Unfortunately, several issues affected our stay. The kitchen sink leaked badly into the basement throughout our stay. Maintenance came twice and even went out for a part, but the leak remained, so we had to keep emptying a bowl under the sink. We were excited to use the fire pit and bought hot dogs and s’mores, but no matches/fire-starting supplies were provided or mentioned beforehand. Because of the steep mountain drive, we chose not to drive back down just for supplies. The shuffleboard also had no powder, the hot tub was very foamy, and it took about 3 hours to get a response when the basement lights went out. Twice, people unexpectedly opened our door asking about the property, though they did not enter. For future guests’ reference, my experience: Views/Property: 5/5 Comfort: 4/5 Amenities: 3/5 Service: 3/5 Maintenance: 2/5 Privacy: 2/5 Overall:3/5 stars Beautiful property, but several issues need attention.”

“We absolutely loved our stay at the cabin. The only thing I will say is that the photos provided on the website were not exactly accurate of the views. The photos showed a clear view all around of the mountains but in actuality, there were trees blocking the view. It was still beautiful but perhaps the photos need to be updated.”

“Old ring in the toilets, filthy floors. Mice poop on the lower level of the house. One of the swings fell while a child was sitting in it and got hurt. This is a small child it should not have fallen. The. shower above the kitchen was leaking into the kitchen while we were trying to cook. So we had to stop using it. Mice poop in bed on the sheet, and mice poop in the couch. Another bed, cockroach. Sewage type back-up fumes in the master room on the main floor that left us with headaches and inability to even use the room at times, even with leaving the window open, and had to close bathroom door at night and seal the bottom of the door with towels. Half the glasses on the kitchen shelf were put away unwashed, foggy and sticky inside. The pool room is covered in mold and was filled with fumes and hard to breathe. The washer is leaking into the pool room at 1940. At 1950 a child was in the pool and got chemically burnt from the water. Tested the water, had way too many chemicals in it.”

“Overall, we had a good stay and the home worked well for our family gathering. The views, location, and layout were fantastic. There were several areas needing attention. Basic supplies like toilet paper, paper towels, and bath towels were limited for a home of this size. The downstairs AC was an ongoing issue. While upstairs was comfortable, the downstairs stayed around 76–78°F and the unit repeatedly accumulated condensation. On our final night, the proposed solution was an HVAC technician after midnight, which wasn’t reasonable for our family. There was also construction debris, loose materials, trash, and cigarette butts outside. Communication could also be streamlined, as we received messages from several different contacts. We appreciate that the local team was responsive and offered compensation. With better attention to maintenance, cleanliness, supplies, HVAC, and communication, this could be a fantastic property.”