VueStay Vacations By Casago

“I made a mistake on the dates. I asked to rebook it. They said no. I didn't have a choice. I had to pay for it twice. It was available when I wanted it so it wouldn't have cost them anything to simply switch the reservation. They were greedy and I paid for it but I will never use Airbnb again. I certainly wouldn't use their subcontractor or whoever that is.”

“I cannot say enough to warn you not to book this condo. It was absolutely filthy on all accounts. The linens were stained and dirty with sand and dirt in all the beds. The bathroom floor was black when mopped with a swiffer mop that I had to go buy to clean. 17 spiders in one room. The AC wouldnt drop below 75 and the host didnt respond to concerns. Horrible odor throughout which indicated mold. After staying one night, we all became ill and were diagnosed with mold toxicity symptoms at urgent care. We had to vacant the premises without a refund and front a hotel bill. DO NOT STAY HERE!”

“The house is very secluded and provides nice privacy. It was also cleaned well and well equipped but it had a very strong mold-like smell throughout the residence. We found dead mice in mouse traps inside the house that appeared to have been there for weeks, if not months. We checked the air filter, and it was covered in an excessive amount of dirt and debris, appearing as though it had not been changed in over a year. Since leaving the residence, several of us have experienced significant reactions that we believe may be consistent with mold exposure. The deck also felt structurally unstable and unsafe. Additionally, the deck surface was in poor condition, with splinters being a concern if shoes were not worn. Lastly, the advertised number of beds was misleading. There were only two actual beds, while the third “bed” was an air mattress that did not even fit properly in the third bedroom. This made the sleeping arrangements particularly difficult, especially with young children.”

“First of all, it was very dirty home. Porch was not cleaned from so many months. Kitchen was having leftovers. There are lot of bugs, cockroaches and spiders. Those could be very harmful for my small kids. Also the door was locked to connect basement unit to first floor unit. I asked for key on very first day after discussing around an hour. I got key last day of my stay when I was about to leave. There was to much trouble for families to go lower unit by completely coming outside in night to sleep and go by outside door. Overall it was very disappointed and frustrated stay.”

“Do not stay here. Hosts and unit are terrible. The AC was broken our entire stay during peak summer heat. The temperature inside the unit was ~80 deg at check-in. We notified their team within an hour of check-in, and despite them saying they would send someone the next morning, they never fixed it in our entire week long stay. The unit also lost hot water for 3 days. We again notified their team who did nothing. Every time you have an issue, they will say we are “escalating this to our local team” only for the issue to never get solved. When we asked to get in contact with someone for compensation, they said there is no one you can contact but “we will escalate this to our compensation team.” For how much this place costs, the quality is completely terrible. The place itself is tiny and dated. When we checked in all cookware and dishes were filthy. The pots and pans were stuck together by some sticky goop that took multiple rounds of cleaning to fix. Bedding had weird brown stains???”

“Cabin had been locked up, was quite stuffy. Portable AC was useless, as it would not cool. We turned on all of the ceiling fans, and cabin finally cooled down about 1:30 AM. No hot water after running the faucet an adequate amount of time. Began texting Vue Stay at 8AM the next morning. Assurances that the " team" was trying to solve your problem, which became our problem. Finally at 4PM that afternoon, with no progress, we checked out. We would have stayed in the cabin if the hot water issue was solved.”

“The worst stay I have ever had anywhere. Upon arrival we were greeted with broken furniture and a kitchen full of ants. The house had one toilet paper roll that was used and one nearly empty bottle of hand soap. Although they were notified immediately of the issues nothing was ever resolved. I would advise anyone to stay away from this property and any properties managed by VueStay Vacations by Casago. If you’re thinking it’s worth it for the location, it generally took us 45 min -1 hour to get to the beach. It’s further than they lead you to believe.”

“Vie Stay by Casago was very intrusive on the application- getting my drivers license and signature on their file. Also, a pinhole camera and microphone was found screwed into the wall of dining room where outlet is. This was not mentioned to the renter and should be removed. Airbnb did a security research and said that it was only a sound level mechanism. They refunded me half of the $$ . VUE STAY BY CASAGO NEEDS TO REFUND ME THE REST-$250.00 . If they do not , I will call the Lewes police department”

“We had trouble with check in. Couldn’t receive the code, had to use the key. Then the back gate wasn’t secure and our dog got out and was hit by a car and died. There was a beeping that wasn’t going away. They said we weren’t responsive but we contacted them multiple times on Airbnb and via their text service . They also were not responsive with us checking early due to the death of our dog. They also didn’t want to refund any of our stay, which we thought was fair due to the multiple issues and our dog dying . Would never recommend this place or any place that is associated with VueStay Vacations by Casago.”

“The cups inside the kitchen cabinets were dirty. The patio lights didn't work. The wi fi didn't work during our whole stay and when I called their help desk they only advised restarting the router but that didn't fix the issue. When I got back to Greenville I called their help desk I was told I would get a follow up call and a week later I haven't received a call back from them.”