VueStay Vacations By Casago in Eagle River, Wisconsin

“Incredible home. Great location. Kitchen amenities were sub par for a family that likes to prepare meals. Home lacked personal touch that would be there from a single owner. I reached out to VueStay following our stay with our thoughts with no response. Unfortunate.”

“Great cabin and clean. Only issue was with check in because the keyless entry codes were extremely long (10 digits) and didn’t work. Had to call and they did answer quickly, but none of their codes worked either. Had to look for the lock box and the first code on that didn’t work. Eventually got in the lock box, one of the keys fit, so we were able to use it during our stay. Also, while the company responded to messages quickly, it was clearly AI generated and the response would say our team is working on your question and will get back to you. That’s fine for some questions, but when I ask what type of coffee maker and do we need to bring our own towels, I would think that would be a quick response and not have to wait. I’ve rented many homes over the last 10 years and never had such poor communication. I guess the AI generation means we sacrifice good customer service.”

“Arrived at 9pm to check in after traveling three and a half hours. Found the beds to be dirty: stains, hair and dirt debris, strong clogne scent on main bedroom. We pulled the sheets off to wash them and ended up uncovering moldy matresses that were very old. The matress had book lice crawling on them. Couch had boogers on it. We covered that with a sheet. They only give you one garbage bag. Called immediatly to see if we could be relocated to a different rental and told they didn't have one. We ended up buying air matresses and blankets to sleep on in the livingroom. Coffe maker dirty, silverware was dirty and rusty. Opened kitchen drawer to find magots, and had to clean the kitchen before we could use anything. Garbage was left from the last renters on the basement coffee table, food under couches from past renters. The exterior of the property (land and location) is beautiful. But the house was dirty, and beds were not safe to sleep on. We requested a refund.”

“The place was nice but there was some issues. When we arrived one of the units A/C wasn’t working, you could smell the septic tank all weekend, the trash cans in the garage were over flowing, there was dead bugs on the window sills plus multiple other things and when I reached out about the issues I was told they would be taken care of right away but unfortunately they were not. All in all very nice units just not for the price I just wish the issues could’ve been taken care of so we could have enjoyed our stay more.”

“First time using a Vuestay with an absent owner through Airbnb. The condition of the house shows the wear and tear of absent owner versus my normal Airbnb experiences. Wifi was a hassle. I would recommend to advertising you have it as an amenity if you can’t provide the services”