VueStay Vacations By Casago reviews in Eagle River, Wisconsin

“The location is nice! The views are gorgeous. I was very disappointed that the downstairs shower did not get hot water. At best, it was lukewarm. The handle on the shower was broken and almost falling off completely. It was extremely unfortunate because 4 of us needed to use that bathroom. There was stains on the bedroom sheets so we pulled the covers off of the bed and used our own blankets that we had brought with us. The overall cleanliness in the downstairs/basement area wasn’t great. It had dead bugs around the exit door in the basement. Lots of water damage on the ceiling tiles. Something nasty on the light fixture in the bedroom. It just needed some extra attention. It definitely has potential! The owners were kind and great communication…the location is beautiful. But some of the house stuff needs some attention.”

“A very nice home and I feel bad for the owner because the property owner, Vuestay, does not serve them well…not responsive, apathetic and, when they do respond, they’re uninterested.”

“Incredible home. Great location. Kitchen amenities were sub par for a family that likes to prepare meals. Home lacked personal touch that would be there from a single owner. I reached out to VueStay following our stay with our thoughts with no response. Unfortunate.”

“Great cabin and clean. Only issue was with check in because the keyless entry codes were extremely long (10 digits) and didn’t work. Had to call and they did answer quickly, but none of their codes worked either. Had to look for the lock box and the first code on that didn’t work. Eventually got in the lock box, one of the keys fit, so we were able to use it during our stay. Also, while the company responded to messages quickly, it was clearly AI generated and the response would say our team is working on your question and will get back to you. That’s fine for some questions, but when I ask what type of coffee maker and do we need to bring our own towels, I would think that would be a quick response and not have to wait. I’ve rented many homes over the last 10 years and never had such poor communication. I guess the AI generation means we sacrifice good customer service.”

“Arrived at 9pm to check in after traveling three and a half hours. Found the beds to be dirty: stains, hair and dirt debris, strong clogne scent on main bedroom. We pulled the sheets off to wash them and ended up uncovering moldy matresses that were very old. The matress had book lice crawling on them. Couch had boogers on it. We covered that with a sheet. They only give you one garbage bag. Called immediatly to see if we could be relocated to a different rental and told they didn't have one. We ended up buying air matresses and blankets to sleep on in the livingroom. Coffe maker dirty, silverware was dirty and rusty. Opened kitchen drawer to find magots, and had to clean the kitchen before we could use anything. Garbage was left from the last renters on the basement coffee table, food under couches from past renters. The exterior of the property (land and location) is beautiful. But the house was dirty, and beds were not safe to sleep on. We requested a refund.”