VueStay Vacations By Casago reviews in Ocean City, Maryland

“Horrible. Stay far away! House leaks, smells moldy and like mildew, and the worst of it all was the lack of hot water because the heater kept breaking and after the first fix failed to do anything further about it, failed to communicate or fix the issue and was told we were the last tenants for the season and they will do maintenance then but that there’s nothing they could do or weren’t going to replace the heater. Fighting now for a refund but will escalate further if no action is taken.”

“The apartment was completely disgusting, beds not made, stain on bedding, dirty toilets, no toilet paper, towels in tub dirty one hanging, garbage not taken out and then when we called for a refund they told us that was not an option. We left immediately, completely ruined our first day and had to book a last min hotel. Went to the office, ladies there were pleasant but still waiting to hear from the manager… I stay in ocean city all the time and will never stay at one of these locations again!”

“Our trip was scheduled for 4 days during the September 2026 nor’ Easter. All travel was restricted, roads were under water, cars were getting flooded, winds were over 50mph and the oceans calling music festival was cancelled. We were unable to reach our destination safely. They refused to even consider a refund. After I communicated with Airbnb they refused to even respond via phone, text, or Airbnb chat messaging. When lots of other hotels and rentals had compassion this company showed how little they cared for their guests. I will never rent from this company again. Charged 4 days of full rental/service and wouldn’t even refund the cleaning fee for a residence we never made it to. Shameful and truly unacceptable. Do not rent from this company.”

“Due to the lack of communication between the host messaging me and the hosts calling me, I ended up getting locked out and stranded at 2am by myself in the middle of a Nor'easter storm. I received the new code at 3am after I had already left to find another place to stay. All of my necessary medication, laptop, clothes, and all other belongings were left inside. Horrible and terrifying experience!!!”

“I had to cancel my reservation due to the nor’easter storm and flooded roads. VueStay did not allow me to cancel. I had to pay full price even though it was dangerous to drive on an island during a major storm.”