Properties by Preston

“The only time I write reviews are when the service is phenomenal or terrible. This property was absolutely horrible. It’s honestly too much to go down the list. Whatever you do, DO NOT rent any properties from these people. It was an absolute horrible stay.”

“There were roaches and bedbugs no keypad when entered not clean area smelled like cigarettes”

“Intended to stay 10 weeks. Only stayed a few days. Really hard to get any straight answers from the host. Person responding didn’t seem to know anything about the property. Kind of dirty inside and out. Pool was closed. Host didn’t respond to my efforts to get a fob to access the gym.”

“DO NOT BOOK THIS PLACE ! THEY ARE SCAMMING ! Upon arrivals someone else was living in the apartment. There was food , nice, and weed on the tables. The building is falling apart. When we contacted Preston they tried to tell us we weren’t inside the correct unit, however we used our correct door code to get in. They were refusing to give us our money, they wouldn’t call us. We had to threaten to call the police in order to get our reservation cancelled and our full refund. The reviews on this property are FAKE !!! they continue to allow people to book this place, still their money, and someone else is living there the entire time.”

“Our experience was an absolute nightmare from start to finish. The building was hard to locate and the area felt unsafe. The lobby smelled strongly of urine, and there was even feces smeared on the floor. Things only got worse from there. The host provided the wrong access code, leaving us stranded in the hallway with our luggage for over an hour while unsuccessfully trying to contact them. Airbnb support had to get involved before we could finally enter the unit. Once inside, it was clear the listing was severely misrepresented. The apartment looked nothing like the photos and had obviously not been cleaned before our arrival. There were dirty used linens piled on the beds, dirty towels hanging up, trash throughout the apartment, and insects in the kitchen. We even saw a roach crawl across the den floor. There were bug traps throughout the unit, so it's clearly an ongoing issue. Thankfully, Airbnb support witnessed the situation in real time. I strongly recommend booking elsewhere.”

“Broken HVAC, roach infestation, parking lot loitering, heavy odor of smoke (weed) in unit, loud music blasting at all hours made this an unbearable stay. Was 86F inside the unit for several days (atlanta is often very hot in the Summer months). No resolution to date from Properties by Preston.”

“It was terrible. Had a very strong odor of cigarettes. It stuck to all my clothes. And it was dirty. I would not recommend. When I tried to ask for another unit, they kept telling me they would get back with me and they never did. Also there were bugs. And the pictures they listed are not like the unit.”

“This nightmare started off with being switched to a different room because the lock didn’t work. I showed up to this property and the lights outside were flickering and not working. It smelled like pot and people were hanging around the lobby and around the outside of the property. The lobby was dirty and disgusting. The elevator was dirty and disgusting. The lock on my new unit did not work. Suddenly, the door opens, and there are people in my room. When I got into the room after the squatters had left, the carpet was stained. The floors were gross and had bugs. The bed wasn’t made. The bathroom was disgusting and it appeared drug residue was on the counter. None of the pictures in the ad looked like the actual unit. The furniture was outdated and dirty. The kitchen was gross and it looked like somebody had left a glass on the counter. There was trash in the hallway. There were building materials in the hallway. This may have been the worst Airbnb I have ever booked. Stay away”

“Upon entering the door, wife said, "there is no way!" Kitchen table was not clean. Bathroom door hanging by one hinge. Barking dogs next door. Neighborhood does not feel safe. Still waiting on Air B&B to respond to our complaints. No more than 5 mins spent at the property.”

“The fan coil unit in the bathroom is improperly secured, which caused the shower curtain to detach. As a result, I was unable to use the shower. Additionally, the unit was not properly cleaned upon arrival, there is a persistent wet dog odor that is unpleasant, and the cabinetry is in poor condition. These issues fell below expected standards and have materially affected the usability and quality of the property. They lacked a sense of urgency with slow response times”