Properties by Preston reviews in Knoxville, Tennessee

“Very nice unit. Had everything as described for a longer stay. Owners were very responsive to issues that arose. Only complaint is that the tenants above this unit have a small child that runs around. Would recommend.”

“Checking in took 2 hours to finally get into the apartment. After getting into the apartment I was met with lights that did not work, a disgusting bathroom curtain, and mold coming out of every vent in the apartment”

“3 month booking. I messaged 2 days prior about early checkin no response. Day of checkin messaged again about address and finally received a response. 30 minutes before checkin I received a call telling me there was an issue with the lock. I had to stay in a hotel one night and pay $189, still waiting for the reimbursement that I was told I’d receive. I had gotten people to help me move and everything and they weren’t concerned with any of it. After checking out the hotel lock still not fixed, placed in temporary unit I could only stay in for 6 days. In those 6 days lock still not fixed. They give me the run around for days and days on end, never gave me an update on the lock until I got fed up and wanted to cancel the booking. Would not work with me on getting me a refund for a unit I paid more than $2000 for. I never was able to step a foot in my original unit. They wouldn’t even respond to AIRBNB support. I finally was able to get a refund thru AirBNB many days later. 0 STARS.”

“My check-in experience was completely unacceptable and the property was not in a condition that I believe was safe or reasonably habitable. When I arrived, I was unable to get into the Airbnb because the door lock would not work. I made THREE separate attempts to gain access. I ultimately had to go to the property's office and obtain a manual key just to get inside. When I finally entered the property, the air conditioning had been turned OFF even though the outside temperature was approximately 100°F. The condition of the property was even more concerning. I found what appeared to be mold throughout the property, including mold on the air vents, floor, walls, and inside the toilet. After contacting the preston people they were less than helpful in ever way imaginable. I would avoid do business with these people at all cost. They were deliberately dishonest, inconsiderate, and blatantly incompetent in every way imaginable. Airbnb did an investigation and I got a complete refund!!”

“Honestly this has to be the worst experience I've ever had. 1st day it took almost an hour and a half to get into the apt. Had to go to three different ones, none of the codes working. I finally get in. Friday locked out of my room had same problem. I ended up getting a hotel. 3 night get into room and there's no AC and it's 90° in the apt. Completely unacceptable”