Properties by Preston in Winston-Salem, North Carolina

“This was my first and definitely my worst experience. When we arrived, the front door was wide open. We had been told the lockbox wasn’t working and that a spare key would be outside the property in the window, but there was no key. The door being left open was extremely concerning, when arrived the door was was wide open with and there was a strange smell inside. I contacted the host immediately about the safety concerns, but there was little sense of urgency. There was also no way to lock the property if we left, which made us feel completely unsafe. While waiting for the issue to be resolved which never happened we also discovered that the A/C wasn’t working in 85-degree weather. After waiting for over three hours with no resolution, we had no choice but to leave. Traveling with my family while pregnant made the situation even more stressful.This experience was unacceptable due to the serious safety issues, lack of communication, and failure to provide a safe, livable property”

“There were roaches and bedbugs no keypad when entered not clean area smelled like cigarettes”

“It was fine, we enjoyed ourselves. When we arrived the door was left unlocked and the code provided didn’t work, but they gave us the code fairly quickly.”

“Great communication and prompt response.”

“Very convenient place to stay. Hosts were great at responding to any situation. Overall I had a great stay”