Properties by Preston in Memphis, Tennessee

“. My family was promised a luxury experience, but the apartment should never have been rented. Upon arrival, the unit had not been cleaned, and the cleaning person did not show up until a week later—and arrived with no supplies. The apartment had roaches, mold, and a malfunctioning toilet. The on‑site maintenance worker informed me on 6/15 that there was already an open work order for mold and leaks, yet the unit was still rented to me on 6/20. In addition, the air conditioning failed during 105‑degree weather, the WiFi was out for 7 days, and the host repeatedly failed to communicate with me or the resident manager. I was even asked to purchase batteries for the door lock, which is unacceptable for a paid “luxury” stay. This experience was chaotic, unsafe, and far below Airbnb standards. This should have never been rented”

“Host was responsive!”

“The apartment itself was good — clean and as shown in the pics. Everything else was horrible. The listing made no mention of a parking garage. I could not get access to the parking garage for the first 2+ weeks because I had no clicker to open the gate. There was zero help by the rental company. They just kept saying “we’ll check on that for you.” I finally had to talk to the building manager and even then I could get no clicker. It was absolutely ridiculous! The neighborhood was not safe for street parking; it was so bad. The entire building stunk inside and the trash room was absolutely nasty. Trash was piled so high that I no one could get to the garbage chute. The elevator for the building was out 3 of the 4 weeks I stayed. I had to be up at 4AM each morning for work and there were people outside most nights until midnight - 2AM. I would never stay here again and I was completely unimpressed with the rental company’s support. Save the hassle and stay somewhere else”

“I truly enjoyed this property. The host is extremely responsive and any questions I had were answered immediately. Love it so much I extended my stay!”

“The listing photos made the apartment look modern and well-maintained, but the actual condition was very disappointing. When we arrived, the floors, cabinets, and stove were dirty, and there was trash and food left on the floor. The bed sheets had white debris on them, and several pieces of furniture were damaged or broken. There were also maintenance issues throughout the unit, including a shower faucet coming out of the wall, broken blinds, miscolored and worn light switches, dusty ceiling fans, and window frames that appeared damaged. The bathtub base was broken as well. In addition, the elevator in the building was not working, and the main entrance had smashed glass doors. The parking gate had no keypad, and we were unable to get a response from the host about the parking situation. Overall, the condition of the property did not match the photos or the expectations set by the listing. I would recommend confirming the current condition of the unit with the host before booking.”