Properties by Preston reviews in Memphis, Tennessee

“Very disappointing and overpriced for the quality of the stay. The access code was wrong at check-in, leaving me locked outside for about 2 hours before the host responded. Once inside, the unit was not properly cleaned, dirty refrigerator and surfaces, stained sheets, dirty bathroom, and floors that hadn’t been swept or mopped. I reported it and was told a cleaner would come, but after waiting two days in a hotel, no one showed, so I had to clean the unit myself. The elevator was out multiple times, requiring walking up six flights of stairs, and the hallways smelled like trash. When I extended my stay, I was moved to another unit with the same cleanliness issues, except this unit also had a roach infestation. I had to clean again and buy bug spray while waiting for Airbnb to issue a refund. Overall, the stay was NOT worth the price, inconvenience, or stress. STAY AT YOUR OWN RISK. Airbnb eventually issued a partial refund because Properties By Preston is a non refundable host!”

“Very disappointing and overpriced for the quality of the stay. The access code was wrong at check-in, leaving me locked outside for about 2 hours before the host responded. Once inside, the unit was not properly cleaned, dirty refrigerator and surfaces, stained sheets, dirty bathroom, and floors that hadn’t been swept or mopped. I reported it and was told a cleaner would come, but after waiting two days in a hotel, no one showed, so I had to clean the unit myself. The elevator was out multiple times, requiring walking up six flights of stairs, and the hallways smelled like trash. When I extended my stay, I was moved to another unit with the same cleanliness issues, except this unit also had a roach infestation. I had to clean again and buy bug spray while waiting for Airbnb to issue a refund. Overall, the stay was NOT worth the price, inconvenience, or stress. STAY AT YOUR OWN RISK. Airbnb eventually issued a partial refund because Properties By Preston is a non refundable host!”

“My daughter and I had a great time while our home was being renovated. Little stains here and there, but the place was fairly clean. Perfect place for mid to long term stay. Also everyone in the building was very kind, and your car is safe in the guest parking area, had no issues.”

“. My family was promised a luxury experience, but the apartment should never have been rented. Upon arrival, the unit had not been cleaned, and the cleaning person did not show up until a week later—and arrived with no supplies. The apartment had roaches, mold, and a malfunctioning toilet. The on‑site maintenance worker informed me on 6/15 that there was already an open work order for mold and leaks, yet the unit was still rented to me on 6/20. In addition, the air conditioning failed during 105‑degree weather, the WiFi was out for 7 days, and the host repeatedly failed to communicate with me or the resident manager. I was even asked to purchase batteries for the door lock, which is unacceptable for a paid “luxury” stay. This experience was chaotic, unsafe, and far below Airbnb standards. This should have never been rented”

“Host was responsive!”