Properties by Preston in Hampton, Virginia

“Nice location, so you can walk to lots of places if need be.”

“DO NOT STAY HERE! Short Answer: They're a minuscule team in NJ with 700+ properties and ZERO onsite ability to assist with emergencies. This had consequences to the point I had to get a refund and leave. Offered more refund to delete this review. Long Answer: 1.) The "team" sends dismissive AI-text that contains some apology and "I am in contact with the maintenance team", asking to wait. 2.) No WiFi upon arrival. Tech came after some days and said nobody paid for WiFi (validates other bad reviewer). Tech said the account was under fake name, "A". 3.) Was told someone would get batteries when the door lock was low. Nobody came. They'd lied and admitted I had to go buy batteries when nearly locked out later. No onsite or nearby person. 4.) AC broke 5 days during dangerous extreme heat hazard warning. No fix. No alternative housing. Dismissive messages. Got a hotel. AC was fixed by the apartment complex (who I emailed). Host had no idea for over a day when they asked me if it was.”

“I cannot recommend this property. During my stay there were ongoing internet issues, a lock malfunction that affected my sense of security, broken furniture, and multiple instances of poor communication. Several individuals arrived unannounced regarding maintenance concerns, often without clear identification or scheduling. Different members of the host team frequently provided conflicting information, making it difficult to know who was responsible for resolving issues. Airbnb Support was contacted yet most concerns remained unresolved or were addressed very late in my stay. Solo travelers, families, and guests working remotely should consider these issues carefully before booking. I have stayed in many short-term rentals and understand that problems can happen. What matters is how those problems are handled. Unfortunately, that was the area where this experience fell short.”

“I appreciate the host’s communication, but the stay wasn’t comfortable. There was no hot water for four days, the WiFi did not work when we arrived, my wife had to figure out how to set the WiFi to get it to work. The bathroom drain was clogged. The property otherwise has potential, but these basic issues made the experience difficult. I hope the host addresses these problems for future guests.”

“had a great stay will definitely book again”