Properties by Preston in San Antonio, Texas

“They just need better management and pay attention to their properties better”

“Hard to get inside due to missing code, host slow to respond. So many ants in property even on the bed. Hair on bedsheets, looked like bedsheets were not washed.”

“I cannot recommend this listing based on my experience. I checked in and, within minutes, found numerous ants throughout the living room and bedroom. There was also a dead cockroach surrounded by ants in the living room. In addition, the bedroom and bathroom floors had what appeared to be female hair scattered across them, making the apartment feel unclean and not properly prepared for a new guest. I immediately contacted the host but was initially unable to reach them. After contacting Airbnb Support and waiting as instructed, the host eventually responded and offered to send pest control or move me to another unit. Given the condition of the apartment on arrival, I was not comfortable staying or moving to another unit in the same complex. I had to leave almost immediately and find emergency alternative accommodation. Although Airbnb ultimately processed a partial refund, I still lost approximately $250–$300 (including the first night's charge and travel insurance) for no reason.”

“INFESTED WITH BUGS!!! Which we reported immediately and were told would be taken care of... 2 days later, we checked out early because they never resolved it. Besides that, it was terrible! Where do I even start? The Airbnb pics made it look nice but it is far from nice. The location made me assume it would be ok because of it's close proximity to the upscale Rim area. It became quickly obvious that the host is trying hard to skimp on everything to maximize profit. The furnishings were minimalistic, which would be ok except they were also filthy and gross. There are NO wash cloths and only enough towels for one night if you have 4 guests and there are no extra towels in the place. There is also no extra toilet paper, paper towels, tissues, or trash bags. There are cheap motel shampoo and conditioner dispensers in the shower but nothing in them. The "hooks" for towels in the bathroom are dollar store stick ons. Coffee, cream, sugar? Nope. Zero consideration into what a guest needs.”

“Rented this 2 bedroom 2 bath Arbnb that said equipped for 4 people. A lot of communication to get parking pass for our vehicles, each was given a Gate Code. Upon arrival we noticed gate to complex was open and never closed. We felt unsafe, apartment complex area not very nice. Very suspicious vehicle circling parking lot at 12:30am first night. Entered apartment and noticed it had only 2 bath towels, a used sponge on kitchen sink, an empty bottle of dish soap. Curtain rod of bathroom 2 falls. We had to purchase extra towels, water bottles, bathroom soap, dish soap, laundry detergent etc; none of these were provided. Then we noticed bed for bedroom 2 was broken. Underneath bed had not been cleaned. During the week, AC would not cool below 80 degrees during afternoon. Sent pictures of all to property manager. Had Arbnb until Saturday, left Thursday night. We left sheets in dryer and received phone calls and messages asking for sheets. Cleaning crew would have found if they had washed.”