Properties by Preston reviews in Lenexa, Kansas

“This has been my worst experience since using Airbnb (I’ve been using Airbnb 5 years+). WiFi was out for the entire stay. Hardly no effort was made to reach out to internet service provider by owner until I volunteered to call them myself. Property management was slow to respond, and when I did receive a response, it was very generic (I.e I will pass this along to the team and update you.). Cleanliness was a whole other issue. Hair on the sheets and a terrible smell which was probably caused by the dirty diaper that was left in a cabinet above the refrigerator. They could have at least sent a cleaning crew out to go back over the rental, but that was never done. All proof was sent to Airbnb. I will never rent with this owner again. I recommend looking somewhere else if you want timely responses and good customer service.”

“Very disappointing experience. Upon arrival, the property was noticeably dirty and had a bad odor. I had to book another property on short notice, which caused a significant inconvenience and additional expense. Unfortunately, the refund process was much more difficult than it should have been. My requests for a refund were repeatedly brushed aside despite the fact that I never stayed at or used the property. This was my personal experience, and unfortunately, it was not a positive one.”

“We stayed here a week first day that we got here we saw that the couch was broken the blinds were broken the toilet wouldn’t flush there’s rust and cracks in the bathtub there are only like four lights in the house the bedroom doesn’t have a light whatsoever we had to use the closets light when it was dark out just to see in the bedroom no lights in the living room they only provided one towel they’re customer service was terrible I told them about the couch as soon as we saw it and they said they would send somebody never ended happening so we had to find cinderblocks outside and fix it ourselves the bed was too small for two grown people oh and I don’t think you guys should ever book with them they have no consideration for you whatsoever I booked it for another week and I ended up canceling my booking like ten maybe even five minutes later and they wouldn’t give me back my seven hundred dollars I think it’s just wrong that they get too keep my money without me even staying here”

“Upon arrival I immediately notified the host of the conditions of the unit. I have messaged continually and provided pictures and documentation. I had to move out and into a hotel. I contacted AIRBNB and I am fighting to get my money back. One week later the only contact I have received is automated AI responses with no resolve.”

“It’s alright”