Properties by Preston in Lenexa, Kansas

“We stayed here a week first day that we got here we saw that the couch was broken the blinds were broken the toilet wouldn’t flush there’s rust and cracks in the bathtub there are only like four lights in the house the bedroom doesn’t have a light whatsoever we had to use the closets light when it was dark out just to see in the bedroom no lights in the living room they only provided one towel they’re customer service was terrible I told them about the couch as soon as we saw it and they said they would send somebody never ended happening so we had to find cinderblocks outside and fix it ourselves the bed was too small for two grown people oh and I don’t think you guys should ever book with them they have no consideration for you whatsoever I booked it for another week and I ended up canceling my booking like ten maybe even five minutes later and they wouldn’t give me back my seven hundred dollars I think it’s just wrong that they get too keep my money without me even staying here”

“Upon arrival I immediately notified the host of the conditions of the unit. I have messaged continually and provided pictures and documentation. I had to move out and into a hotel. I contacted AIRBNB and I am fighting to get my money back. One week later the only contact I have received is automated AI responses with no resolve.”

“It’s alright”

“Unfortunately, the check-in experience was very stressful. I was unable to access the unit upon arrival because the access issue had not been resolved, which forced me to book a hotel for the first night at my own expense. Communication was courteous, but the issue was not resolved in time to avoid the inconvenience, and obtaining a refund for the unused first night was more difficult than expected which was done by Airbnb not the host who refused to assist at all”

“Great stay wonderful location”