Casago

“The house has potential, but we ran into several issues regarding management and accuracy. Upon arrival at 4:00 PM, the door code did not work and locked us out, requiring a call to management for a new one.The lake dock was not fully functional or accessible for us. The lakeside garage door wouldn't open per instructions, and the narrow walkway was blocked by paddleboards, making it hard to safely secure watercraft.For cleanliness, the bathroom was uncleaned at check-in, there was leftover dog hair, and dog poop was left in three spots in the yard.The property also needs a few updates: bedroom curtains to block the early sun and road traffic headlights, a new refrigerator water filter, and extra cutting boards. Lastly, the advertised beach towels were not provided.”

“I had to rent a hotel room for $1,700 the weekend for my 88 year old diabetic mother because the temperature in the house was over 90 and the person they sent over said the A/C must have a fuse blown which has happened in the past and won’t be able to fix until sometime next week. The house looks like it used to be nice but is in disrepair. The master bed was broken and sitting on a pot. Lots of dead bugs on the floor. Many of the light switches are pushed in. MBR door has a broken latch. No dish towels or dishwater detergent we had to get that. Bag infestation in the chimney with bats all over at sunset and lots of guano on the deck.”

“The communication wasn’t the best at all! We arrived to a home that was very inconsistent with the pictures on the Airbnb website. Let’s begin with getting into the home, the lock box didn’t work and we had to wait a little for help. We chose this home over other homes because of the pool and the location. The pool was dirty and not safe to get in. My wife called from the time we arrived which was a Monday until Thursday when they finally showed up to clean the pool. Along with pool not being clean neither was the outdoor patio and grill. We intended to use the grill but didn’t because of the uncleanliness. Inside the home the night stand in the master bedroom was dirty as well as the severely stand rug in the family room. There was a broken microwave over the oven and severely torn table chairs. The positive of the home was the location, the view and the clean refrigerator and linen. This home could really be beautiful if more attention to detail and communication was given.”

“I paid in full for my reservation, then they tried to make me cancel the day of and book for a more expensive Airbnb. They wouldn’t cancel it on their end after saying the unit wasn’t available anymore WHILE my group was on the way. I had to call Airbnb to get them to cancel the reservation so I would get my whole refund. Not at all helpful and very disappointing. Very much seemed like a scam.”

“Unfortunately, our stay at this Airbnb was very disappointing. The house had ants throughout the property, including in areas where food was kept, which made the stay very uncomfortable. We contacted the management company multiple times, but the issue was never properly addressed during our visit. The lack of response and urgency from management was frustrating, especially considering the condition of the home. We were expecting a clean and well-maintained property and did not feel that standard was met. I hope the owners take this feedback seriously and improve the experience for future guests.”

“I highly suggest you avoid this property and do not rent from Casago at all costs, unless you like nightmare experiences. Honestly one of the worst Air BNB experiences I have ever had, and I've now stayed in over 50 properties. Total nightmare. Check in was very confusing and I honestly thought I had been scammed. It was incredibly overpriced for a very run down cabin with cobwebs, broken down furniture, stains all over the walls and two uncomfortable beds, clutter in the closets, weird smells etc. The entire listing falsely represented the property. The listing said there was AC and there was none From my direct experience, Casago is a terrible management company and is poorly run. I left early and ended up getting a refund from Air BNB. I felt extremely unsafe in this property as a woman traveling alone. I could barely sleep in this house I felt so uncomfortable and unsafe. The home and the land around the property were both poorly maintained and incredibly creepy.”

“I brought a group of friends for a golf trip to celebrate my birthday. Unfortunately, the weekend had severe winds which caused power outages. I completely understand the weather is uncontrollable, however, the house had no emergency supplies, and while we were told the water heater should still work during a power outage, it did not. Maintenance wasn’t able to arrive until the following day so after a long day of travel with several people from out of town, people were forced to take freezing cold showers. The stay was extremely uncomfortable. When I voiced my concerns over the lack of emergency supplies and no hot water, the management company told me the power outage was not their fault and offered no solution or partial discount, completely disregarding their lack of preparedness for such an emergency. I would not recommend this property management group to anyone.”

“Unfortunately, we never actually stayed at this property due to a death in our family. We reached out immediately, offered documentation, and asked if the owners would work with us on a refund. While the management company seemed willing to help, the owners ultimately refused. We then asked if other family members traveling to Chandler could use the reservation instead, but communication was extremely slow and lacked urgency. We didn’t receive a meaningful response until the final day of the reservation — far too late to make arrangements. Meanwhile, the property sat empty the entire time, yet the $252 cleaning fee was still kept. As owners of a very successful short-term rental ourselves, we understand policies — but we also understand compassion and customer service. We have refunded guests in similar situations because people matter more than profits. The lack of empathy, responsiveness, and basic customer care here was extremely disappointing.”

“I am extremely unhappy with our stay. I have tried to reach out to expressing my stay and to discuss further before leaving a review but it's been 36 hours and no response.”

“Our stay got canceled with less than 3 hours before check in, due to a water sprinkler leak. I understand things like this will happen, however we were stuck with no help, no where to go and bad communication. Host had no other options for us to stay at. The building didn’t know anything about it and didn’t care or want to help us. It was college graduation weekend and everything was full. No help from our host, and very little help from Airbnb. 4 hours later and 10 miles walking we ended up at the Hyatt. The staff was amazing, put us in the last room available, gave us drink tickets and took us under their wings!! The hotel was not what we wanted, we had to pay more for less. However, they cared and helped us at a time when no one else did. We did receive a refund of what we paid but nothing for all our troubles and stress.”