Casago

“Some of the amenities listed were not available including dishware. The bed was curved in the middle, so it was very uncomfortable. A Rottweiler busted through our door and we have a puppy, and the woman that came in to get the dog said, “Not again!” Like this had happened multiple times. The shower did not feel clean. There was dog poop all over the yard. The WiFi was down the whole weekend. We had to make coffee on the floor because there was no outlet. The view and proximity of the beach were great. Definitely a value stay. I would not return because of the bed alone.”

“This listing is a scam and a health hazard that should be removed from Airbnb. After driving from DC to Philly, paying extra for early check-in, and paying an upfront damage deposit (comical), we walked into a biohazard. The place looks nothing like the photos and is more disgusting than a rundown hostel. The closets were caked in extensive black mold that triggered an immediate health incident for our group. Every corner reeks of neglect: light switches are broken, drywall and ceilings are cracking, the skylight shade is shredded, filthy, and stained, and rusted metal racks were left on the floor. This host’s dishonesty ruined our trip, needing 3 rooms, last-minute hotel prices were astronomical, leaving us no choice but to forfeit our stay and drive all the way back to DC the same day. While Airbnb forced a full refund, no money compensates for the rage, health risk, and wasted journey. Do not book this dump.”

“The house was not like the pictures they were very deceiving. There isn’t the accurate amount of beds there’s actually 9 beds a sofa bed and a small futon. There was a wall full of trash when we checked in and I took pictures and sent to him only for him to try and charge me extra $150 for not taking the trash that was already there to the road. Neighbor on the right side was taking pics of the trash and is outside at the pool so we felt uncomfortable and got out. I showed him the screenshot of when we checked in and I sent the pics of the trash. Everything is old and worn and not very clean. Bad odor as well as moldy smell.”

“I booked this day as a house with nothing on the page saying that there was gonna be people above us keeping us up all night and people right beside us as well. Going in and out. The location itself isn’t bad there’s stuff to do around but the house needs maintenance and it needs to be in the description that it’s not a full house to yourself. It’s definitely not worth the price to be kept up all night. Not only that, but there was no hot water and if there was, it was only warm for a few seconds the floors were disgusting as well as the tables. I’ve never written a bad review on Airbnb or thought about wanting to request money back, but this makes me want to. Rockaway Beach was an amazing town in the location of the Airbnb is in perfect walking distance. It just needs to be advertised that there’s other people staying around you and they need to clean it. I travel a lot and this is the first place that’s made me think about getting a refund. I would’ve just spent my money on a hotel.”

“We were unable to complete our stay due to severe weather advisories and official local emergency declarations. When we reached out to discuss necessary adjustments, the host was unwilling to work with us on a cancellation, rebooking, or partial resolution. Communication was rigid and unaccommodating during a serious situation. While we did not physically check into the property, the lack of support and flexibility from this host prior to arrival was extremely disappointing.”

“Place is above a Japanese and a Thai Restaurant - cooking smells throughout the apartment - can only be reached by climbing 2 flights of steep stairs. Shower has no pressure and hardly any water. The whole place is in a state of disrepair with holes in some of the walls. You need to sit on the toilet sideways on a broken toilet seat as there is no legroom. The oven was filthy. Curtains are wafer thin and let in lots of light. Sleeps eight!! I doubt that would be comfortable and this number is misleading as the place is not that big. This is the worse Airbnb that we have stayed at. Avoid at all costs - speaking of which for the money - you would be better off staying in a comfortable, clean and error free Hotel room.”

“After sending pics n vid couple times they said they would respond. Much Later, while we’re napping a maintenance guy showed up but we were sleeping n my grandson asked him to come back in an hour n he didn’t. Not only was oven drawer icky, door knob on bedroom door was bout to fall off, handle on frying pan was bout to fall off and there were no oven mitts to bake dinner.”

“The main bedroom has a window at the head of the bed. The window opens to a communal hallway that is very, very brightly lit all night long. There is only old blinds over the window, so the light from the hallway shines right onto the head of the bead. No curtains at all. I could read a book in the light that shown on the bed all night. I think that it is unconscionable that this was not mentioned in any of the reviews. How can they possibly expect people to be able to sleep there under these conditions? It was like sleeping in a bus station all night. When I contacted Casago, they acted surprised and were no help at all. Also, the ceiling and walls were paper thin. We could hear people in neighboring rooms and also through the ceiling late at night and early in the morning. Also, there was sand on the floor which we didn't notice until we got in bed and found out that since we had been walking barefoot in the condo, we ended up tracking sand from our feet into the bed.”

“Gorgeous view. Dated unit, filthy dirty windows with a gorgeous view doesn’t make sense. Bedding skirt was torn and dirty. The room needs a thorough cleaning. The biggest problem was the toilet seat was actually broken and it took them two days to respond and repair it. Broken so when you sit it literally pinched your backside.”

“Not sure why this was put up for four people. Showed another room with bunkbeds when booking , nonexistent when we got there. Second sleeping spot was a fold down couch. Had to go get air mattress and sleeping bags for the teenage kids. Sheets for the couch were on the floor in a dirty closet. Bathroom was dirty, sink was clogged. Only three towels left for us to use. Entrance to bathroom was in the bedroom. Would be fine for two people . Should have just got a motel room.”