Casago

“Unfortunately, our stay at this Airbnb was very disappointing. The house had ants throughout the property, including in areas where food was kept, which made the stay very uncomfortable. We contacted the management company multiple times, but the issue was never properly addressed during our visit. The lack of response and urgency from management was frustrating, especially considering the condition of the home. We were expecting a clean and well-maintained property and did not feel that standard was met. I hope the owners take this feedback seriously and improve the experience for future guests.”

“The good- The house was beautiful and spacious enough for our family. The bad- The AC was out when we arrived. The house was 79 degrees inside. We spent the first night trying to figure out how to fix it and sitting outside because it was very uncomfortable. While we were away from the house, Arrived asked if maintenance could come in to look at it. I did not say yes. Through the course of texting Arrived I later found out they allowed someone to go inside while we were gone. The AC was never fixed and hot through the course of our stay. On the last day, repair men showed up unannounced at 9 am. Arrived never communicated that would be happening. At 10:45 am they had a tech come to look at the hot tub. Not a big deal as check out was at 11 but given the other things it was frustrating. The employee at Arrived that I spoke to on the phone was defensive about the situation and wanted me to tell her a dollar amount I wanted compensated. It was resolved in the end but frustrating.”

“Deck was under construction which was communicated prior to visit. I was offered a 50% discount, but was only given $277. Outlets and lights in master bed/bath were not working. Was not cleaned very well prior. Overall it was fine, but I was not given the discount I was promised and the unit was not properly cleaned.”

“Several concerns with cleanliness that were slow to be addressed. There were dead bugs everywhere, hair on all of the pillow cases & one had dried up gum on it (shows they did not wash them), one of the bunk bed mattresses was covered in urine stains, the tile inside and outside is falling apart (you could cut your foot!), and all the dishes were coated in a film. Wifi did not work for the entire 6 nights we stayed, and despite being told someone would come out to fix it, nobody showed up. We were originally ignored when texting photos and concerns to the number provided as the “quickest” response, and only answered after bumping the messages again. The only reason I gave this place more than 1 star was due to the view being absolutely stunning, and being right on the beach. We will never come back here, even if we pay double for a different place.”

“Unfortunately, we never actually stayed at this property due to a death in our family. We reached out immediately, offered documentation, and asked if the owners would work with us on a refund. While the management company seemed willing to help, the owners ultimately refused. We then asked if other family members traveling to Chandler could use the reservation instead, but communication was extremely slow and lacked urgency. We didn’t receive a meaningful response until the final day of the reservation — far too late to make arrangements. Meanwhile, the property sat empty the entire time, yet the $252 cleaning fee was still kept. As owners of a very successful short-term rental ourselves, we understand policies — but we also understand compassion and customer service. We have refunded guests in similar situations because people matter more than profits. The lack of empathy, responsiveness, and basic customer care here was extremely disappointing.”

“I am extremely unhappy with our stay. I have tried to reach out to expressing my stay and to discuss further before leaving a review but it's been 36 hours and no response.”

“Had a terrible mix up. After reaching at the property find out that the place was double booked with another guest already on.a long term lease. The listing was apparently withdrawn by the owner despite us being confirmed at least 2 weeks ahead. Ended up canceling the place with Airbnb and got a full refund but all plans got disrupted. We’re lucky to find another place on Airbnb”

“The building itself is very well maintained, and the ocean view was absolutely beautiful, which was definitely the highlight of our stay. However, the apartment itself was disappointing for several reasons. The unit had a strong moisture/mildew smell throughout the stay and we had to change out the AC filter, and the furniture was very uncomfortable, especially the beds. The kitchen was also lacking — the pots and pans were old (I could only find one lid), there were insufficient utensils for basic cooking, and the floors did not feel properly cleaned upon arrival (we found socks on the floor in the bedroom). One of the biggest frustrations was the broken garbage disposal. There was a sign saying to not throw food down the drain because there was not disposal. This is untrue, the sign was there because it was broken and not replaced. We did not cause the issue, yet the sink was clogged. I messaged the host to have someone unclog the sink, which they did, but then attempted to fix t”

“Very disappointing stay. We encountered a cleanliness issue involving bugs in the bed, which raised immediate health concerns and ultimately led us to cut our stay short. The situation was made worse by an incident at the pool on Sunday around 4:30 PM, where a security guard approached our family in a confrontational and unprofessional manner over a very minor issue involving our young child. He criticized our parenting and spoke to us disrespectfully in front of others because our young child did not use the stairs to the pool and jumped in from the side. In addition, I was very uncomfortable to learn that they have security guards who actively listen to your conversations while in the pool and hot tub. This was a complete invasion of privacy. Overall, after spending a significant amount of money, this was not the safe or respectful experience we expected. Management should seriously review both cleanliness standards and how guests are treated.”

“Entry code was wrong, I had to stand outside at 11pm for 20 minutes to get the code. House was filthy, hate was burned down and a barking dog was able to get right in back yard, sliding door was broke, bugs and excessive ants, pullout couch had dirty sheets and bugs on it. DONT NOT STAY HERE!”