Casago reviews in Columbia, South Carolina

“The house was not like the pictures they were very deceiving. There isn’t the accurate amount of beds there’s actually 9 beds a sofa bed and a small futon. There was a wall full of trash when we checked in and I took pictures and sent to him only for him to try and charge me extra $150 for not taking the trash that was already there to the road. Neighbor on the right side was taking pics of the trash and is outside at the pool so we felt uncomfortable and got out. I showed him the screenshot of when we checked in and I sent the pics of the trash. Everything is old and worn and not very clean. Bad odor as well as moldy smell.”

“We booked this home for a youth retreat, and overall, the space was spacious and gave our youth group plenty of room to gather and enjoy our time together. However, there were several issues that should be addressed. Some of the furniture was noticeably stained, and the pull-out beds were also stained and did not have linens provided. When we opened one of the beds, there were crumbs inside. Because we were traveling with youth, cleanliness was especially important, and I ended up purchasing three sets of sheets so everyone could sleep comfortably. The room layout also was not clearly represented in the listing. Some living room/foyer areas had been converted into sleeping spaces, which was unexpected. Lastly, families and youth groups should know that the backyard has an unfenced pond with wildlife. This is a beautiful feature, but it could present a safety concern for children and should be clearly disclosed in the listing.”

“The toilet downstairs and the toilet upstairs weren't flushing correctly! The grill was not clean and it wasn't enough things to handle hot stuff in the kitchen. There were snakes going in and out the garage. Nobody mentioned that there was flying roaches and mice in the home we would of respected if you would of told us we would of keep our stuff up! We weren't able to get into the house when we arrived because the code was incorrect we had to stand in the heat and try to figure out how to contact someone because we were unable to reach anyone! After a hour we finally was able to enter the premises with a different code provided by an oncall person. Other than that the house was spacious and nice! And we clean up to and I will love to come back again if Y'all fix the toilet?”

“Nice house”

“Our check in time was messed up so we got a hotel before our check in time.i spoke with Brandon prior to booking and he assured me the check in time can be done. our check in time, the door was wide open with no key in the lock box.i reported it immediately but the rude customer service told me they would call back.we couldn't leave our things in there and go out.a whole day was wasted because of a key.i woke up midnight to text again , later we got a code for the door which it could been easily given but they are slow to respond. Water at the back smell and nasty. It doesn't look like the pictures. Their customer service folks hardly spoke English and they are very rude.they sound like they are reading a script. No human relationships. They don't solve no issue for customers.they sound like robot. The host was nice but sounded like a broken record. They kept apologizing with not results .”