Manager Review

Casago in Mineral, Virginia

4.61

This is the local review page for Casago in Mineral, Virginia. Amongst managers in Mineral, Casago currently ranks 2 of 2 on guest satisfaction. See the top ranked vacation rental managers in Mineral, or see homeowner reviews of Casago on their profile.

Casago's guest rating in Mineral, Virginia of 4.61 is below average and may adversely impact performance. Some of this can come from specific properties they manage — but where reviews point to manager weaknesses (responsiveness, cleanliness, listing accuracy) that would apply to your home too, they can adversely affect your bookings and the quality of guests you attract. You can see higher-rated managers in Mineral.

Recent guest reviews

RandellJune 2026
House is very old. And is actually for sale. Backyard was more of a hill than depicted i the photos. The water in the inlet was too low to get our boat to the dock, despite being told that we could dock our boat there.
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AngieJune 2026
Nice location and easy access. Will be staying again in the future
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DomJune 2026
The place is great for a group trip. Right on the water is an amazing experience. two issues, one major and one minor. The minor one is the microwave not working in the kitchen. There is one in the basement bur it was a big inconvenience. The major issue was the broken step on the way down to the water. There is a very long, steep staircase from the house to the water. One of the wooden steps is rotted and broken. A member of our group stepped on this step and severely twisted their ankle. It was a tricky walk that became dangerous. Overall a great place that felt like it was never updated for the summer season following the winter
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AshleyJune 2026
The house has potential, but we ran into several issues regarding management and accuracy. Upon arrival at 4:00 PM, the door code did not work and locked us out, requiring a call to management for a new one.The lake dock was not fully functional or accessible for us. The lakeside garage door wouldn't open per instructions, and the narrow walkway was blocked by paddleboards, making it hard to safely secure watercraft.For cleanliness, the bathroom was uncleaned at check-in, there was leftover dog hair, and dog poop was left in three spots in the yard.The property also needs a few updates: bedroom curtains to block the early sun and road traffic headlights, a new refrigerator water filter, and extra cutting boards. Lastly, the advertised beach towels were not provided.
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DonnaJune 2026
Great place to get away as very peaceful. However, the deck needs TLC as no one felt safe leaning on railings. Also, not having main dining light work made doing certain things at night challenging.
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