iTrip

“Host cancelled our accommodation within 2 hours of checkout. Our party travelled to Boston for an event, and when they cancelled this accommodation we had nowwhere else to stay. They said they might be able to host us and I kept following up and eventually Airbnb customer support called me to say they cancelled the reservation, they didn’t even call me themselves. We had to fork out to stay somewhere else an hour outside of Boston. Absolutely ridiculous. Would not recommend staying here, poor communication and customer service”

“I’ve rented from this resort in the past in a different room and was happy with my stay, the location, amenities and beach front access. We decided to return because of our experience. The resort itself won’t disappoint. Upon checking in to this room we noticed the shower constantly running due to a broken shower valve, toilet that ran all night and day with trouble flushing, the counter top was dirty with make-up and lots of hair in the shower. The drawers had water damage and had a hard time opening them. The corner in bathroom floor had visible mold (probably due to constant leaking from the shower) and the floor was always wet regardless of the shower valve being shut off. The excessive moisture caused the fan blades to bend downward and the appliances are rusty. There was a tiny dehumidifier in the unit but it definitely is not enough. Why rent the unit if it’s not safe? I had a headache everyday I entered the unit and runny and scratchy throat everyday. But the view was beautiful”

“Check in was easy, the sitting area was very small and the couch had stains. There were no curtains or blinds so someone could see inside and you could also see inside the front door as well as the kitchen window. I’m not comfortable with that, I prefer either curtains or blinds so no one can see inside especially with the way the world is today. The internet router was located above the washer and dryer which resulted in the internet being out of range so we couldn’t watch tv the entire two days that we were there and after hours of trying to get the issue resolved we still couldn’t get it to work. I felt like we should have gotten some of our money back being we couldn’t watch tv but wishful thinking on that. And had I known we couldn’t watch tv I would’ve been prepared and brought a fire stick or antenna but then again that still wouldn’t have worked being the internet wouldn’t connect. The shower curtain needs to be taken down and washed because it’s filthy at the bottom.”

“More like a hotel room as it's professionally managed (not someone's home, as I was expecting). Place is cute and comfy but older and smaller than in the photos, and some of the furniture is different from the listing. The room's balcony photo makes it seem like a peaceful outdoor spot, but it's tiny and looks over a back alley with lots of trash bags and noise. No toaster in the kitchen. The desk chair is way too low, so plan to stack some pillows to sit on if you plan to work from there. The rooftop was absolutely the best part! Such a beautiful spot to hang out, day or night. Karen was kind but very slow to respond; I had to ask a question three times before receiving an answer, unfortunately. Most messages coming from Karen are not actually from her, they're automated or from a guest services person. I had a pleasant stay, but wouldn't book here again as I personally prefer renting from an individual who responds quickly, not a company managing multiple properties across the city.”

“Too many maintenance issues, broken mirrors, kitchen tile, sheet rock, TV screen in bedroom.”

“I’ve stayed in BnB properties for the last 10 years and this was by far the most unclean. Mold everywhere even on furniture along with nothing to clean with. Then they tried to charge us a fee to clean their filthy property. DO NOT STAY HERE!!”

“The house was hot. The washer and dryer didnt work. The house had sand everywhere even on the beds. One bed was covered in doritos. Pots and pans were nasty. We only got one toilet paper roll for 10 guests for a week. No cleaning supplies for the week. Host wanted to charge me a $200 cleaning fee when asked for a refund. I had to fight it through airbnb.”

“DO NOT book this place if the pool is important to you. The pool was cloudy and covered in algae our entire stay. The skimmers were clogged, the pump kept shutting off and it was obvious something was wrong with the filtration system. We were told it was safe for our kids to swim but we couldn’t even see through the water. A major health & safety concern. The rest of the house matched. The fire pit (advertised for roasting marshmallows) was full of cigarette butts and trash, floors were so dirty our socks turned black, dishes in the cabinets were dirty, some beds had no pillowcases and there were no extras in the home. Basic essentials were missing: no dish soap, paper towels, garbage bags or laundry detergent. The trash cans were already full at check-in. We booked this home for the pool and it wasn’t usable which ruined our vacation. Had we known the pool’s true condition before arriving, we would have stayed somewhere else. This place is not as advertised. Save yourself the trouble.”

“The booking and initial communication process was good. The check-in process was also fairly smooth, though there was some ambiguity on instructions for the parking. However, the real challenge was with the amenities. The laundry machine did not work. The dishwasher pods would not dispense, and the most challenging part, the AC in one of the rooms was not functioning properly for 2 of the 4 days, which made for some uncomfortable sleeping. We raised the issue many times, and we were told that someone would come by to address the issues, but no one did eventually. Made for a very bad experience, which is unfortunate because the location and the apartment otherwise is good.”

“I would not recommend this Airbnb to anyone. From the moment we arrived, it was clear the property had not been properly cleaned or maintained. The bed sheets and pillow cases had what appeared to be old blood stains on them, which was revolting and completely unacceptable. The home also had fleas. I left covered in flea bites, and after returning home, my dog ended up with fleas as well. This has been incredibly frustrating and has resulted in additional time and expense to treat both myself and my pet. On top of the cleanliness issues, the property was very outdated, with patched walls, numerous dings, and visible wear and tear throughout. The entire place had a strong mildew smell that made it feel damp, dirty, and uncomfortable. This stay was a huge disappointment and nowhere near the standard I expect from an Airbnb. I feel misled by the listing and cannot recommend this property. I hope these serious issues are addressed before anyone else has the same experience.”