Blueground

“The property had multiple serious issues during my stay. There was no working internet for 8 days, despite Wi-Fi being listed as a key amenity and being essential for my remote work. there were no cleaning supplies available for me to maintain the space myself. In addition, the unit was located directly next to the Caltrain station, and the noise level was so high that it was difficult to sleep. I have booked with Blueground four times, and unfortunately every stay has involved significant issues. This experience caused considerable stress, disrupted my work, and prevented me from using the property as intended. According to Airbnb policy, missing or non-functioning amenities and conditions that materially affect the stay may qualify for a refund.”

“Blueground was the worst experience I have had on Airbnb. Took them a month to figure out the unit did not come with parking. Took days to respond. Getting in touch with them was exhausting.”

“Good place if your company is paying for it since there are multiple charges. Also paid $100 for parking but turns out its only $40 for reserved parking and we didnt even get that.. paid 2x what it costs to rent in the apartment Apart from cost the stay was good, only provide items that u can use for 5-6 days”

“They made me pay for a background check before I checked in. Would not accept my credit cards despite Airbnb saying there was not issue. The washer did not work ever during the stay. The heater was stuck in an on position which made the place unbearably hot. I was told that my pet was ok without any charges for the two weeks. The furniture was not as described and very old and disgusting and barely usable and missing a chair. There was a terrible smell. On two occasions water was pouring through the ceiling in the bathroom for several hours. Customer service was not helpful and only worked during business hours and did not respond to the problems. Then they are trying to charge me 650 extra for the dog there for two weeks. I left the place cleaner then when I entered this property. I would avoid Blueground properties at all cost. By far the worst Airbnb I have ever stayed at.”

“Upon check in to a 3 month rental, the sink had a sewage odor and film that I had to clean. The unit was not cleaned well and the photos were not close to representing the stained sofa, and falling apart table and chairs that I had to go buy an allen wrench set to tighten so we could sit on the kitchen table chairs and set things on the coffee table. Also, the dryer did not work. After numerous calls to Blueground, I finally had to get the issues solved by going to building management. The water backing up in the sink took 3 weeks to fix and a new washer dryer unit needed to be order. For the first month we had to use the washer and dryer a few units down that was empty.”

“I stayed here for four weeks. I barely slept at all. My partner stayed with me for a little while too and he had so much trouble with the noise that decided to leave early. Every night somewhere between midnight and 3am there is a very loud noise that woke us up every single night. After sending videos, blue ground asked for more videos, so I ended up recording this three nights and after ten days they finally got back to me that it's nothing they can do and it's normal maintenance. After some point I started playing white noise on the TV but every night that would go off too because their Wifi kept shutting down. When I pointed this out they said there is nothing they can do. They also kept pushing for the communication outside Airbnb. The only reason I didn't move was because they said there is no way for me to get my money back. I have stayed in so many airbnbs before. This was by far the worst experience I have ever had. Be cautious!!!!”

“your service and the communication was atrocious. One of the worst experiences I've had and it continues to be. there's no two-way conversation that's just a series of repeated robotic responses. therefore nothing ever makes progress. anything I needed done for the apartment I had to go to the office or I had to fix myself. The service never was helpful”

“The apartment was not fit for purpose. There was no electricity in one of the bedrooms and bathroom for weeks and it took ages to sort. There were no pots and pans, and the Wifi went down numerous times. The washing machine was located in the basement but you could not access Wifi to turn it on. There was no laundry basket provided and nothing to dry the clothes on. There was no spare bedding and both beds, because of their poor quality, came apart frequently during our stay. Overall, I would only rate this property a 1 star.”

“I found an used condom in the washing machine: I just got a "we are sorry" email form Blueground. I highlighted the tent was broken, no reactions. I had an issue rhe check in day, they answered 2 days later...always "sorry" anyway:)”

“Review: This booking was not a good experience. After I paid, I was informed that an additional application process, including credit and criminal checks, was required. This was not disclosed before payment. I am a traveling healthcare worker and have never experienced this on Airbnb. Because I did not meet their internal requirements, the stay was canceled after payment, and the refund took two days to be released. During that time, I had to stay in a hotel for three extra days before I could book another property. This information should be clearly disclosed upfront so guests can make informed decisions.”