Blueground

“The location is nice, but the customer service is not helpful if not terrible. Although they responded promptly, they didn’t resolve anything.”

“When we checked in, the carpet was already stained across multiple rooms and the sofa was so dirty we had to cover it with blankets to use it. Blueground admitted the setup wasn’t finished and said a complementary cleaning will be provided. We reminded them repeatedly during our stay, but they didn’t. Communication was frustrating too. Too many representatives were in one chat, none on the same page, and we kept getting bounced back to people we’d already talked to instead of a clear answer. After we moved out, Blueground tried charging us $355 ($195 carpet + $160 sofa) for the exact same pre-existing damage we had reported before we even checked in. Only after we pushed back firmly did they agree to drop the charges. The location was good and the unit was spacious, but it clearly wasn’t ready to rent. It felt like they counted on us staying a month and two weeks to overlook the issues instead of doing the work upfront. I will never use Blueground again”

“I was so excited to book this place. After providing the extra documentation as requested and booking 10 days prior to the trip; Blueground cancelled my reservation after I already checked in, due to a aircon issue you would assume should have been addressed in the 10 days prior to check in. There is no elevator in the bldg, so I had to move my very large bags up and down 4 flights of stairs). They did not call to alert me of any issues, instead sent a message on the app. They refunded my payment in full. They offered two locations that I could choose to book, these locations were literally 2.5 times more expensive than the place I booked. They offered a discount of $300, which was not helpful considering the difference ($2700 versus $6500-7000). Before I booked I saw similar experiences via Reddit etc., but I thought booking through Airbnb would provide some protection. I would not book with them again and do not recommend the company.”

“We got postponed check in a day and learned about this the same day we were supposed to check in. So we had to get a hotel. We then got notified the next day right before check in that our reservation was cancelled due to maintenance issues. We’ve now been stranded without a air bnb and missed 3days of work”

“The building management was very rude and felt the need the monitor my every move. Blueground was unhelpful in navigating communication with them. They treated me like an inconvenience. The location is awful as well. Lots of transient people screaming and leaving a mess on the sidewalks. People breaking into the building as well. Noisy all night long”

“Unfortunately, this apartment did not live up to its premium price. I reported bathroom mold immediately after check-in, but it took almost two weeks to fully resolve despite repeated follow-up. I also couldn't access the parking garage for the first two days because I was given incorrect instructions, making it extremely difficult to move in since there is essentially no street parking. It then took three weeks to receive the key fob needed to access the building amenities. Customer service was always quick to respond, but they were ineffective at actually resolving problems and repeatedly insisted their instructions were correct, even when the building manager confirmed they were not. The listing photos are also very misleading. The apartment receives almost no natural light during the day. With the lights off, it was literally dark enough to feel like nighttime. The location is convenient and the furniture is decent, but overall I don't think this apartment justifies its price.”

“Unresponsive host, absolutely terrible communication.”

“The property had multiple serious issues during my stay. There was no working internet for 8 days, despite Wi-Fi being listed as a key amenity and being essential for my remote work. there were no cleaning supplies available for me to maintain the space myself. In addition, the unit was located directly next to the Caltrain station, and the noise level was so high that it was difficult to sleep. I have booked with Blueground four times, and unfortunately every stay has involved significant issues. This experience caused considerable stress, disrupted my work, and prevented me from using the property as intended. According to Airbnb policy, missing or non-functioning amenities and conditions that materially affect the stay may qualify for a refund.”

“Blueground was the worst experience I have had on Airbnb. Took them a month to figure out the unit did not come with parking. Took days to respond. Getting in touch with them was exhausting.”

“They made me pay for a background check before I checked in. Would not accept my credit cards despite Airbnb saying there was not issue. The washer did not work ever during the stay. The heater was stuck in an on position which made the place unbearably hot. I was told that my pet was ok without any charges for the two weeks. The furniture was not as described and very old and disgusting and barely usable and missing a chair. There was a terrible smell. On two occasions water was pouring through the ceiling in the bathroom for several hours. Customer service was not helpful and only worked during business hours and did not respond to the problems. Then they are trying to charge me 650 extra for the dog there for two weeks. I left the place cleaner then when I entered this property. I would avoid Blueground properties at all cost. By far the worst Airbnb I have ever stayed at.”