Blueground in Sunnyvale, California

“Good place if your company is paying for it since there are multiple charges. Also paid $100 for parking but turns out its only $40 for reserved parking and we didnt even get that.. paid 2x what it costs to rent in the apartment Apart from cost the stay was good, only provide items that u can use for 5-6 days”

“They made me pay for a background check before I checked in. Would not accept my credit cards despite Airbnb saying there was not issue. The washer did not work ever during the stay. The heater was stuck in an on position which made the place unbearably hot. I was told that my pet was ok without any charges for the two weeks. The furniture was not as described and very old and disgusting and barely usable and missing a chair. There was a terrible smell. On two occasions water was pouring through the ceiling in the bathroom for several hours. Customer service was not helpful and only worked during business hours and did not respond to the problems. Then they are trying to charge me 650 extra for the dog there for two weeks. I left the place cleaner then when I entered this property. I would avoid Blueground properties at all cost. By far the worst Airbnb I have ever stayed at.”

“your service and the communication was atrocious. One of the worst experiences I've had and it continues to be. there's no two-way conversation that's just a series of repeated robotic responses. therefore nothing ever makes progress. anything I needed done for the apartment I had to go to the office or I had to fix myself. The service never was helpful”

“Booked the air BnB on Friday and checking Sunday. Cancelled on my Sunday afternoon. I rented it for 2 months. They took my money right away but giving 12k back I guess takes up to 15 days. So how am I to rent a new place right away”

“Excellent stay in Sunnyvale !”