Grand Welcome

“I booked this Airbnb based on the positive reviews, particularly those mentioning cleanliness. Unfortunately, our experience did not meet those expectations at all. The sheets and pillows in all three bedrooms had a horrible odor, making it feel as though the bedding had not been properly cleaned or refreshed. The couch was extremely worn out and felt broken, and the decorative pillows on the couch were stained and smelled terrible as well. The floors were dirty, and there was crayon coloring on the walls. Overall, the cleanliness and condition of the property were disappointing and did not reflect the positive reviews that influenced my decision to book. Clean bedding, clean floors, and furniture in decent condition are basic expectations for an Airbnb. Unfortunately, we did not feel that these standards were met during our stay.”

“The house was fine, clean enough, great location to shops, big comfy bed, spacious kitchen with any cooking items you may need, shower curtain in main bathroom needs replacing, lots of spare beach towels available and liked the washing facilities. There is also plenty of storage, and hangers. There are signs of age and wear and tear with several stains in areas, chips in the tile floor in the kitchen and a broken sofa. The pool/outdoor area however needs serious work, the pool tiling was filthy, the bottom of the pool is rough under foot and my kids were constantly scratching themselves, the outdoor ‘furniture’ is beyond description! Covered in black mould and unusable. The host was less than helpful when i messaged asking for a replacement/removal, therefore we couldn’t actually sit outside as there was nothing to use. In summary if you're at parks all day and dont intend on using outdoors, the house was fine, but if using as a pool based holiday avoid!”

“Pestered with instruction messages in days before check in, while there, and night before check out. Bathroom towels missmatched/worn. Bedding tired/very well used. Bed lumpy/creaky. Shower disgusting/ backs up and you are standing in 2 inches of water. Loft space completely locked off to access, hot tub cannot use. Host has you sign neighborhood waiver about noise yet we were woken up before 7am by a marathon running by the bedroom window and we could hear loud neighbors upon arrival and chainsaws all day Sat. You are expected to be a maid. Wash dishes, take trash to an off site dump site, do load of laundry. I was unable to do laundry because no soap was left. Not spending my vacation going to buy soap. TVs are old and outdated/cannot even log in to stream. Absurd to expect your guests to take trash with them. 'Leave no trace' is for campgrounds. If you have a cleaning service like you claim then what are you paying them to do? And check out before 10am? No hotel is THAT unwelcoming”

“Overall, this was a nice home, but there are a few things we wish we’d known before booking. While advertised as kid- and family-friendly, we didn’t find it particularly suited for young children. There are many breakable items throughout the house, and it’s located on a busy road. During our five-week stay, we often felt more like we were staying in someone’s personal home than a space prepared for guests. There were quite a few personal belongings left behind, including beauty products, expired spices, and other items that weren’t useful to visitors. This made it difficult to truly settle in. The location is reasonably convenient, and the house would likely work well for someone simply needing a place to sleep between vacation activities. However, for families or those planning an extended stay, we’d recommend considering these factors. While our experience was fine overall, we ultimately didn’t feel the accommodations justified the price.”

“Be careful with this place, host and company who runs these places on Airbnb. They will scam you after you leave. Make sure to take pictures of everything before leaving because they will report that you damaged certain things and will make you pay for it and blame that you damaged the property. Be careful with this company and the host”

“Let’s start with the water—it smelled like sewer water, which was definitely concerning. Also, the comforters in some of the bedrooms didn’t appear to be clean. A few of the games also didn’t work as advertised. Overall, the place is nice and has a lot of potential, but there are definitely a few things that need to be fixed and addressed to make the experience better.”

“If you are looking for just location, this apt may be for you. If you are looking for a apt thats clean, stocked, maintained and offers support for any issues that may arise, then this apt would not be a good choice. This apt is in need of maintenance. There are stains on the furniture, carpet, rugs. The mini split in the bedroom leaked the entire stay, with a large puddle growing each hour on the carpet. In addition to the leaking, it sounded like an airplane taking off. I immediately reached out to “Delaney” who appears to be an AI host. She responds quickly but there is no follow through. She asked if maintenance could come over, never showed. The following night, the mini split struggled to cool the room, at this point is when we realized how musty the bedroom was. I reached out the next day, and after check-out. Got a response but no resolution. I called the number listed, sat on hold for 5 minutes and finally hung up. I have had many Airbnb stays, this was the worst.”

“RENTERS BE WARNED! You won't find out until you book. But the "Fee" to check-in early is $28...PER HOUR!! At the very bottom of this listing, they mention the fact there's 30 steps down to your unit. You'll also find that you cant use the pool bc it's past labor day. Even if it's 100 degrees outside. I NEVER write negative reviews, but this management company was so awful I had to. Day of check-in I ask if I can get in early. Mind you, this isn't busy season. This wasn't opening day for hunting season. NO ONE IS STAYING HERE. I pull into the community and it is a ghost town (as I expected). I pay their scam fee to get in 2hrs early, only to have the entry code not work. I text this to the host and they proceed to talk down to me, like I'm an idiot, telling me how to push buttons into a key pad. The guy who came to fix the keypad was the only employee that was polite and nice. Avoid this management company at cost!”

“This was the most disappointing Airbnb experience we’ve had. Within minutes of arriving, we found human fecal matter left in the toilet. We also encountered additional cleanliness issues, including unpleasant odors from the refrigerator and freezer, toothpaste splatter on the bathroom mirror, floors that did not appear to have been properly cleaned, a discarded shot cup under the TV stand, and no sheets and pillowcases for the pull-out bed. What was most disappointing was the lack of response. Despite reporting these issues immediately, with pictures, no one offered to send housekeeping, provide the missing linens, or make an effort to improve our stay. Any communication with the hosts was a result of us contacting them. “Under review” is the message we repeatedly received. We ultimately involved Airbnb’s Resolution Center, and Airbnb advised us that the host did not respond to their attempts to resolve the matter either. I wish we had not stayed there. The hosts need to do better.”

“listing showed shared pool. Which I thought shared with the neighbors. Wrong. They even showed the neighbors pool next door on the listing. But I f you look really close to the two pics of the pool they are differnt. I called the number that was in the house in the guide book and was hung up on. Response should have been no more than twenty minutes but took about six hours for a response. They tried to credit me $100.00. And said that in the future they would crop out the neighbors pool. Grand kids were not happy at all. I come down every year with friends and the only way to stay cool out there is with a pool. I requested $1000.00 refund. I have been with Airbnb for 11 years but now am looking at VRBO”