Grand Welcome in Kissimmee, Florida

“was an okay stay just communicating from WiFi was a problem and additional fee for the grill what wasn't working up to standard”

“Only problems we had was the WiFi and the first door needed battery because we couldn’t get in the door we had to leave the sliding door unlocked so we could get in.”

“The place is clean and nice. It’s very quiet, since we always arrive late at night I feel secure as well as in the morning feels comfortable to walk around. I love the surroundings. The only major problem we encountered was the master bedroom shower wasn’t working properly, been contacting the manager but it wasn’t repaired until we left. Well, thank you so much for our brief stay perhaps next time will consider this place again.”

“The home is beautiful, and in the middle of anything you may want to do. The home is spacious and accommodating, but we had to clean almost all of the dishes before using them because they had food on all of them. We were given a QR code at the beginning of the stay for the front gate, and then 2 days into our stay it was discontinued. We were also removed from the guest list at the front gate. We tried calling the host and customer service and were always told to wait. We checked out 3 days later and still did not have proper access to get into the community. We had to fight to access the property the rest of the stay. We would wait hours after they said they would contact us with a resolution and they simply would not respond without us reminding them we were waiting and had to send them proof of our correspondences. We left without resolution, unfortunately we will not be returning to this property. We will have to find another home for our annual visits.”

“Where do I start with this one. First you are never talking to the same person when communicating. We asked for a heated pool and was told initially that we could at 29.00 a day. When I asked for it to be done a few days later before our trip someone else told me that is not something that is offered I explained if they look in the messages it says it is and that I could. I left it alone we got there and had no internet for a day and a half after that there was someone looking in my bathroom window which scared me and my daughter I let that go I figured it was the pool guy or something so I closed all the blinds after that. Next day I went out to go to the grocery store and left my daughter at the house because she did not want to go she calls me and says someone is trying to get into her room. I frantically hurry home she was barricaded in her bathroom I messaged whoever and they said they had permission from the host who did not have permission from me this made us uncomfortable.”