Grand Welcome reviews in Nashville, Tennessee

“Be careful with this place, host and company who runs these places on Airbnb. They will scam you after you leave. Make sure to take pictures of everything before leaving because they will report that you damaged certain things and will make you pay for it and blame that you damaged the property. Be careful with this company and the host”

“Delaney was responsive, but basic maintenance & upkeep were lacking. The shower was great, but the Wi-Fi was spotty; the kitchen faucet was loose; the metal island was unstable and smudged; the couch was stained; the towels were rough; the paint was chipped in multiple places. For 2 guests staying 1 week, we were left 1 laundry pod and 1 hand towel. When asked for more, the response felt stingy, telling us to purchase our own additional items. After we pointed out a week stay shouldn't require buying basic essentials like another hand towel or more than 1 pod, Delaney said she had to "double-check with my team to see if we can get a few extra pods and hand towels dropped off for you tomorrow." She did coordinate delivery the next day. Still, arriving to generic cardboard starter kit boxes felt cold & not cozy—especially since the kitchen kit was a used box with items already missing. The lack of upkeep & the initial pushback over minor, essential supplies left a bad taste in our mouth.”

“Fantastic location and great place. Located a few steps from Broadway and still quiet inside. Only reason for 4 stars is the A/C in the loft bedroom was not keeping the room cool and it got uncomfortably hot. Our host said that it was going to be looked at by a service the day we checked out”

“The unit was very comfortable and in a great location. It was a good 3 day stay. That said you'll need to bring your own hangers and kleenex. And check the wine glasses before you pour as half of them had not been washed. Bed linens including the flat bottom sheet were a size too small for the bed and weren't tucked in. Made for a messy night's sleep. This was a good spot for a long weekend and I'm glad I found it.”

“If you are looking for just location, this apt may be for you. If you are looking for a apt thats clean, stocked, maintained and offers support for any issues that may arise, then this apt would not be a good choice. This apt is in need of maintenance. There are stains on the furniture, carpet, rugs. The mini split in the bedroom leaked the entire stay, with a large puddle growing each hour on the carpet. In addition to the leaking, it sounded like an airplane taking off. I immediately reached out to “Delaney” who appears to be an AI host. She responds quickly but there is no follow through. She asked if maintenance could come over, never showed. The following night, the mini split struggled to cool the room, at this point is when we realized how musty the bedroom was. I reached out the next day, and after check-out. Got a response but no resolution. I called the number listed, sat on hold for 5 minutes and finally hung up. I have had many Airbnb stays, this was the worst.”