Grand Welcome reviews in Sevierville, Tennessee

“The place is beautiful. It really is. Very spacious. However, it didn't seem like the floors were ever mopped. I have 2 kids who crawl and this made them get absolutely filthy. Not a huge deal because there was a bathtub. The drain plug thing in the bathtub didn't work (master bathroom) when you pushed it it wouldn't plug the drain. It also had a bunch of hair pull off of it. I think it is cleaned so that it looks clean to the naked eye, but that's all. There were also some dirty towels left hanging in the bathroom.”

“Let’s start with the water—it smelled like sewer water, which was definitely concerning. Also, the comforters in some of the bedrooms didn’t appear to be clean. A few of the games also didn’t work as advertised. Overall, the place is nice and has a lot of potential, but there are definitely a few things that need to be fixed and addressed to make the experience better.”

“No not what I have had experience beforehand this time was the worst. I wasn't expecting to go thru these hoops and should get some money back.”

“Overall we had a great stay, but there are a few important things to note. The home is absolutely beautiful with stunning views, and it’s ideal for large groups since all bedrooms are similarly sized with en suite bathrooms—no true primary, which works well for sharing. Be aware there are virtually no kitchen staples (no salt, pepper, oil, etc.) and very minimal supplies: one small dish soap, one paper towel roll, one toilet paper roll per bathroom, no hand soap, no pool towels, and one laundry pod—so plan to bring everything. We also had an issue with an upstairs AC unit leaking through the ceiling into the kitchen. Management responded but did not fix it during our stay, which was disappointing given the price. The indoor pool/grotto is amazing. Overall, a fun stay, but it could use better stocking and a few personal touches.”

“The first thing that bothered me is, there’s a house directly across from us (very close) and you have to drive up an extremely steep hill to get to it with tons of pot holes. The showerhead needs a removed it’s so bad, the hard water stain buildup has clogged holes. Stains on walls doors, dead plants, I have pictures. Wobbly tiles in bathroom. Our deposit was kept bc we were 14 mins over due while leaving even though they were well aware I was recovering from being hit by a car, and was slow moving, I just started walking with braces. All those places are owned by companies and they dont care like privately owned Air-BnBs. Ppl who own 1-2 really care and take the time to explain things not a robot talking to you. If I go back to sevierville. Sadly, I will stay in a resort because the way they are corporately owned and operated. We take good care of ppl and ppls things we clean anything we dirty. Our children don’t put feet on funtiure, no shoes in house. U give respect u SHOULD get it”