LocalVR

“Disappointing stay despite a good location. We had significant issues during our stay. The biggest problem was the shower. The showerhead produced extremely sharp, painful streams of water against the skin. This was not a water-pressure preference—the spray pattern itself made the shower extremely uncomfortable and effectively unusable for three days. We reported it to the host the very next day. We were traveling with our 7-year-old and 2-year-old and had beach days during our stay. Not being able to properly shower afterward was a significant hygiene and comfort issue for our family. The Wi-Fi also stopped working and disrupted our work meetings. We followed the troubleshooting instructions provided, but it remained unresolved. We ultimately had to involve Airbnb to resolve the situation. The location itself was good, but a usable shower and reliable Wi-Fi are basic expectations, especially for a family staying several nights. Based on our experience, we would not stay here again”

“We paid nearly $10,000 for a five-night stay, and this was one of the worst rental experiences we’ve ever had. This was especially disappointing because the trip was for a special occasion—I was announcing my engagement to my family. When we arrived at 4 PM, the cabin was completely uncleaned, with trash, water bottles, clothes and rags left throughout the property. We then waited over two hours outside while cleaners rushed to prepare the three-story cabin. Even afterward, there were hair and debris on the carpets, a filthy grill covered in grease/oil, an empty propane tank, and an improperly cleaned hot tub. To make matters worse, the dryer began producing a burning smell. We unplugged it and called maintenance, who confirmed the dryer was broken. This could have ended very badly if we hadn’t noticed it. After waiting roughly three weeks, the only compensation offered was the cleaning fee. For nearly $10,000, this was completely unacceptable. Unclean, unsafe, and absolutely not r”

“The house was very dusty and found spider webs everywhere. The beds had sand and some of the bedsheets and pillow cases had yellow stains and hair on them, we had to wash all bedsheets upon arrival. The refrigerators were not cooling, and some of our food spoiled. It took us 2 days to bring them to the right temperature. Golf cart and bikes were at the property but not available to use. The tags for the cart were expired and the bikes were all flat. Found some cockroaches inside the house. Overall the house was very dirty, even the entrance did not give a welcoming feel of how dirty it was.”

“I cannot in good conscience recommend renting from this company. Though the home was beautiful and technically met our needs, the lack of efficient customer service and customer consideration are not worth sacrificing for a nice home. Its imperative to know that you will never speak to a local host, only to a call center that (in their own words) cannot guarantee that you will receive a call from a local host - and never could it have been more true. The AC was broken during our stay and masked with portable units, lies and unwillingness to compensate in any way for the trouble/inconvenience. The temps were in the 90s and extremely humid. This company will say their AC tech said the AC was in working order, but it simply was not the case. The home never cooled to the temperature it was set at. And not reaching out to me was very frustrating and I felt strongly they didn't care because the home was paid for.”

“Nice house, great location near the pool. The WiFi was down all week and no real attempt was made to fix it despite us reaching out multiple times. Of course we did all the basic troubleshooting steps to resolve it ourselves, nothing worked and no solution was offered by the host. At a minimum they could have contacted the ISP to send someone out. It was a real bummer to have 3 kids under 10 on vacation for a week with no ability to watch tv during our down time.”

“Extremely inflexible and lacking in empathy. Due to unexpected medical complications from my husband’s cancer treatment, his medical team grounded us just three days before our trip from Florida. I explained our emergency and asked the host to simply re-list the dates so we could potentially recoup our ~$2,800. They refused to offer any partial refund or assistance, keeping the entire amount despite the circumstances. I would not recommend booking with a host who shows zero compassion during a medical crisis.”

“HORRENDOUS CUSTOMER SERVICE! Unit was FILTHY! They failed to communicate if it was being or had been cleaned and ready stranding me and leaving me to find other accommodations late at night! DO NOT RENT FROM THIS COMPANY!”

“As soon as we got in the house, we noticed in the master bedroom. They were staying all over the sheets in the bed under the bed. There was a ton of stuff and even old nail polish. As we got upstairs, look around the bed on the right when you walk upstairs had sand all in the sheets. The bunk bed had no sheets on the top bunk, and when we walked around on the floor our feet turned black, there was also black string hair in the shower as soon as I got in. The only thing that they had in there to help clean was a mop and no soap so we had to hand wash all the floors. NO VACUM NO BROOM. We were also told that we could stay even though we had a parent who was looking at houses down in Destin called the landlord said that we could stay then the next day showed up at 9:30 entered the house without asking, told us we couldn’t stay because they wasnt a parent there at the time. We had one 18 year-old and the rest of us were 21, 22, and 23. and NO REFUND for the night we djdnt use.”

“We were extremely disappointed with this property and, even more so, with the management company. The most serious issue was an electrical fire in the dryer. This was a significant safety concern, yet there was little sense of urgency from management. It became apparent they were unable to reach the owners to get answers or obtain approval to repair the damage and restore the dryer. As a result, we were without a dryer for two days, leaving us with wet clothes and no reasonable solution. Their lack of communication and inability to address a serious safety issue promptly was unacceptable. Beyond that, the property was not well maintained. There were spiders and spiderwebs throughout the home and around the exterior, making it clear routine cleaning and maintenance had been neglected. The dish towels were stained and worn out and should have been replaced long ago. The spiral metal staircase was another major concern. It felt unstable and wobbled noticeably when used, creating a pote”

“We unfortunately experienced a bad stay at this place we found rat dropping all over the home and rats as well. We have full documentation and we are having hard time getting our money back from the host we spend $3,000 for this place that was a health hazard to our family. We unfortunately been scammed”