Vacasa

“Code to get in did not work and had to wait outside in the cold 40 minutes before getting into the unit. Additionally, the pictures did not show that entry into the unit was directly in to the bedroom. This was unexpected and i would not have chosen this unit if the pictures accurately showed the units interior.”

“bathroom in the hallway has mold around the tub handles. The wrong size coffee filters were available, had to cut them down in order to use the white coffee maker. Other than that, the condo was perfect!”

“He was nice the room could be cleaner.”

“Unfortunately, our stay was disappointing and not worth the cost. The bathroom was not fully clean, with hair on the walls, and both the shampoo and conditioner were completely empty. All but one towel had visible stains or tears. The bedroom TV was very outdated and only offered live TV, which was not disclosed in the listing. We also had to contact the host to get the guest number required for the parking placard, as this was not provided in any communication. Most frustratingly, we were not notified of a marathon that closed the only street providing access to the property. When we tried to leave for breakfast on checkout morning, we learned we would not be allowed back until the race ended, which was after checkout. We had to change our plans because of this lack of communication. Overall, better cleanliness, stocked supplies, and proactive communication about parking and road closures would have made a significant difference.”

“This place was nasty. From the moment we walked in. The smell was horrible. The couch and the bed were covered in stains. The bathroom sink was clogged up and nasty. Had roaches climbing above the door going out to the balcony. The host did not seem to care at all. We booked for 2 nights and didn’t even stay 1. Asked for a full refund because the place was so nasty. The host sent $62 out of $250. Very unprofessional. Will never use this host ever again. I wish there was a place to put pictures. DO NOT STAY HERE!!!!”

“Daniel was responsive. The stove top didn't work well. The kitchen was missing gadgets needed for cooking. The towels were thin. The beds were like sleeping on the box spring & the sheets felt like paper or disposable. The bathrooms were not the cleanest. There was a foul smell in the room for the first day or two. The sliding doors were filthy & the balcony can use some maintenance.”

“Was very good , very peaceful, only problem is was kinda hard to get into the Airbnb due to the codes being wrong , we never received the pool passes so we couldn’t get into pool as expected but everything else was fine.”

“The home was decent and considering we required last minute accommodations for 8. The door entry code was quite lengthy so there was a lot of just calling for someone to open the door, standing in the heat looking it up, and hoping your phone doesn't die while you're out. There was a lot of cleaning that went into making our stay comfortable. One bedroom smelled strongly of BO coming from the bedsheets. I regret sacrificing my nose to an unknown person's bodily odor. We stripped the sheets and washed them and aired the room out for two of the days we were there. Which means we were down a bed for that time. The master shower's grout also had yellow goop buildup. Between the stinky sheets/room and moldy grounds in the coffee maker it was hard to trust the cleanliness of the rest of the house and made the stay less comfortable. It's a cool setup with a basement with bunkbeds and games for the kids, and a couch and tv upstairs for the adults. But they definitely need a better cleaner.”

“The hot tub was covered in fungus and mold, and was not usable upon arriving. We reached out to the host which is a management company six minutes down the road. They refused to send the cleaners there to replace our dirty blankets and pillows that was covered in stains and hair on arrival. They never sent a pool guy to clean the hot tub and sanitize it so we can use it. They never sent a cleaning company the whole time we were there. Instead, they credited us a small portion of a fee, and then was unresponsive the rest of the stay. before booking this location you should google vacasa Managment Company they have nothing but terrible reviews and 1 star rating we had to go to Walmart and purchase new pillows and blankets they also only had two small 3 gallon trash bags in the kitchen. We had a large family we asked where is the spear bags. they told us we need to purchase our own I have photos and screenshots for proof for how horrible it was.”

“From the moment we showed up this rental was a disaster. It smelled stale and there were various issues with the amenities. We had to deal with bed bugs, spiders, and roaches all over the place. We were traveling with a young child and this place definitely wasn’t safe. My wife’s eye swole up after the first night from being bit by the bed bugs. I wouldn’t recommend anybody stay at this property. The management needs to do a full 180 on this place. Falsely advertised, but the view was pretty.”