Resort Realty

“Place is absolutely beautiful. Would I stay here again? Probably not. I didnt get notification that we could check in til well after 6pm. Which is okay. I get it. HVAC is controlled by owner of the house. When we woke up the first morning, it was 84 in the house. Contacted realty company and owner had on energy saving mode. Realty told me owner took it off. Well owner halfway did, they allowed us to set it to 68 degrees but it would still go in energy saving mode at night and when we would wake up it would be hotter in the house the next morning. We had to mess with thermostat several times a day. I feel like if owner is going to control HVAC then it should be noted in the rental. If I knew it was controlled, I wouldn't have booked this place. I feel like I paid a HEFTY penny to wake up hot everyday.”

“The house itself was nice but the outside back yard and pool really could use some upkeep and maintenance. There was no easy access to the beach from the house either unless you drove to a public access site.”

“This home is in need of updates/repair. House had a smell, tap water smelled like a swamp/sewage. The mattress had a stain and after they cleaned it we had to call late at night to get sheets. The bathroom was full of hair and dust on the floor and base of tub. Food piece in utensil drawer. Couch covered in pet hair. Lights and covers out, missing, cracked, and full of bugs. Hot tub had lots of stains. Found black substances growing around window and air vent. We were told by the maintenance person that that’s just how the city water smells and it’s not their fault. Even if that’s true, I still don’t want to smell worse after I shower. There is just too much to list. We asked to leave and get a refund but the host told AirBNB that we adamantly declined a reclean after they told us we needed to contact AirBNB to do anything since we booked with them. The reclean wasn’t helpful. I was extremely dissatisfied with the home and price. Hopefully this home will be deep cleaned and updated.”

“Resort Realty caused us a lot of stress before we even arrived. It started with a very long list of things they do not provide — unusual compared to other Airbnbs we’ve stayed in. Then, the day before arrival, they repeatedly texted us that severe weather was expected and offered early check-in for an extra $100; otherwise, check-in was only at 6:00 PM. I found this stressful, especially since most Airbnbs are much more flexible or at least allow luggage storage. When we arrived, the house itself was very nice and had most essentials. However, there was no coffee or tea, and what looked like salt and pepper turned out to be decorative only, causing another grocery trip. Even basics like toilet paper felt rationed. The house itself is great, but the overall experience felt unnecessarily stressful and unwelcoming.”

“The house was really nice and close to the beach. Nice little tucked away neighborhood. Unfortunately, we had a bit of a problem at check in. After checking the place out we noticed a smell coming from the outside shower, when we opened the door someone had defecated on the bench of the shower and left the mess! You have to pay a lot of money for the cleaning service of a rental and end up with this! On top of that, when I called to let them know about the situation they asked if I could just spray it with a water hose to clean it up temporarily. No. They also never cut the hot tub on so when we went in that evening for a dip the water was at 68 degrees. Other than the first night at this house with all the mishaps we did enjoy the rest of our stay.”

“we liked the space and the many rooms, we were disappointed we had to buy so many things to use in the house, all the chairs outside were dirty, there was mold all over the deck and some of the windows, nails on the deck stuck out and you always had to have shoes on, and lose boards, the grill was very dirty, we rented the house to be convenient but we ended up needing to get alot, the carpets were dirty and had a smell, we had to buy a propane tank for the grill it was empty, I was disappointed as I have done this before and did not have these issues, we liked the price but would have paid more if it had offered us more.”

“The worst place I’ve ever rented on Airbnb in 10 years of using them. Literally returned the keys 30 minutes after check in. We got a hotel elsewhere and did not ruin our vacation at this pig sty. Host was unresponsive even though their office was a 2 minute drive up the road from property. Guest book in home had dozens of terrible stays due to cleanliness, smell, deferred maintenance. Management company should be reported to better business bureau. Absolutely terrible experience. Thankful we left immeduately”

“The house and the area were beautiful. Everything was clean and tidy. The problem is with the property manager. I messaged them a couple of weeks before our stay about heating the pool, since it looked like our week was going to be chilly. They promptly replied they could heat the pool for an additional $500 for the week. I thought good the kids will be happy they can swim even if the weather is cool. When we arrived the pool guy was there and told me he had turned the heater on the day before and it was nice and warm. The next day woke up the heater was off and the pool was cold, called maintenance, they came and reset the heater. This went on for the next 3 days until finally one of the maintenance guys said those heaters cut off below 55 degrees, so he had the property manager give me a call to sort it out. She called and very quickly told me that it would not heat at those temps and I should have read the small print in the contract. Wow what customer service. Beware!!!”

“Overall it was OK. The location was near grocery stores and access to the beach. The grill area and pool was great for entertaining, and the hot tub was great. I was disappointed on things that didn't work as expected, notably the pool heater which did not function below 55 degrees air temperature. It was obvious that we wanted the pool heater due to the forecasted cooler temperatures, but the host failed to inform us that it would not work at the expected temperatures, and offered no refund after. I feel duped since we paid for the service to heat the pool, but the pool stayed cold for the kids. I was also disappointed in the arcade games that did not function. A work order was issued according to their maintenance team, but after 6 days they remained non-functional. The TV's also did not work when we arrived, but was resolved quickly by their tech sent out the next day. Overall, its a solid 3-Start / Grade: C+. I will look for a different property on my next trip to OBX.”

“The house is nothing like the pics. You walk in to the worst old house mildew smell. The bedroom were dated the fixtures were literally the 80’s the rust in the vents. The floors were very old as well as the bathrooms! The fridge was literally from the late 80’s-90’s the tech told us! The stove was so pushed in a corner it was hard to cook. The fridge was out from the day we arrived and we had to throw food away. They brought a cooler and a mini fridge. Called and messaged them and they sent someone who said the owner had to make the choice to replace it or fix it and from what I understand he wanted to replace the part. The heat downstairs was not working and we came during the cold month of March that night it was 30 degrees my kids were freezing! Upstairs on the 3rd floor you had to turn the cold to get it hot it was weird. The blinds were broken, some of the rooms were too cluttered. The stairs well prepare to walk quite a few it’s 3 stories they took the elevator out. We left”