Manager Review

Finger Lakes Premier Properties

Finger Lakes Premier Properties's guest rating of 4.71 is below average and may adversely impact performance. Some of this can come from specific properties they manage — but where reviews point to manager weaknesses (responsiveness, cleanliness, listing accuracy) that would apply to your home too, they can adversely affect your bookings and the quality of guests you attract.

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Recent guest reviews

AaronSeptember 2026Canandaigua, New York
“We really enjoyed our stay. The property and house were lovely. The views were picturesque and trails around the property were quite well kept. A few things that kept it from being a 5 star stay. The smaller critiques were that while the property was beautiful we wish the property lines were better marked to ensure we weren’t wandering onto another property from the trails. Additionally the king mattress was not very comfortable. The most significant issue is that we needed to do remote work while there and the WiFi was not suitable for basic tasks like connecting to a server or video conferencing. We ran speed tests and the connection was topping out at 8-10 mbps, so we had to rely on our own hotspot to work remotely. We greatly appreciated our time and think with some tweaks anyone would love to stay here!”
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MackenzieSeptember 2026Penn Yan, New York
“Disappointed for girls weekend trip. The house is gorgeous but not well maintained. The windows were covered in dead bugs and spiderwebs-both inside and out. There were many live spiders, flies, and cockroaches inside of the home as well. The WiFi did not work at all and there is little service at this spot. Apple/google Maps were inaccurate. The drive way is extremely steep and they do not send the rules until after you book- which is a limit of 4 cars and the road does not have limo/bus access for winery tours. Extremely unhelpful when you’re messaging them, - very corporate-ai response instead of a real person. We paid a lot of $ for 2 nights at this home that only included small single use hand soaps and barely enough cleaning supplies like extra trash bags or paper towels for a home that allows a dozen people to stay there and expects all chores to be done. Not even coffee was provided and there was no place to get some for 30+ minutes. Could be 5 stars, but not maintained well.”
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KruttikaSeptember 2026Geneva, New York
“The house seemed like it had not been used / maintained and/or lived in. The kitchen had dirty dishes. Despite letting the host know, nothing was done during our 3N stay.”
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TimeaAugust 2026Romulus, New York
“The home had a great location, with lake access and a hot tub. Unfortunately the home did not have comfortable beds at all, we all left with our backs aching. The house was also not cleaned well at all, there was pet hair everywhere and it was clear that it was not vacuumed. The grill was very dirty as well and didn’t work properly. If the home would have been cleaner with more comfortable bed, it would be a great deal!”
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AmandaJuly 2026Lodi, New York
“The place and location itself was great. Right on the lake, with a beautiful view. Location was really nice too. We left a just ok review because of the property managment. Check in was at 4 at 4:15 we got a call the cleaners weren’t finished, after half our group had already arrived. We were told we could wait outside but that it would be another 30-45 mins. Annoying but things happen. The overall cleanliness was well below par. Found trash under the couch. Water bottles stuffed in couch cusions. Trash under master bed. Overall cleanless was real bad. The water also turned all the towels we used and some of our white laundry a rust colored red. We had two of our beach towels stained doing laundry.”
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GillianJuly 2026Canandaigua, New York
“Harmony Hills is a beautiful property! We stayed 3 nights and we didn't have time to do everything the property offered (bon fire by the pond, exploring the woods...). Not pictured/mentioned in the listing is a hot tub and basement with extra TV! Wonderful stay. The only negative was a broken spring in the king mattress - mentioned in a previous review from Nov 2025. Disappointing that this wasn't remedied in the months since.”
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SamuelJuly 2026Canandaigua, New York
“The house was well kept and exactly as pictured. The dock was unsafe for use and not described or pictured that way at all. Dock had caution tape around it”
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MeaghanJuly 2026Canandaigua, New York
“Beautiful location and pretty private location. Downstairs living areas were great. We were disappointed to find that none of the top bunk beds were made. Management company confirmed that they never make them and if guests choose to use them they have to make them. We've rented houses all over and this is the first time we've had to make our own beds. Grill grates need to be replaced - they were too rusty to cook on.”
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ErinJune 2026Canandaigua, New York
“It’s a beautiful house, but you can feel the corporate-ness: little details show that no one is maintaining the place with care. We stayed five nights and felt that 1 roll of paper towel, 2 dish pods, and 1 laundry pod was stingy, especially given what we paid. The hot tub surfaces were slimy upon first use and needed cleaning. There were no beach towels for the hot tub. One strange thing: the bedroom in the loft area has an open “window” to the common area, so you can hear everything if other people are moving about. There were things we liked too: the kitchen had everything we needed, the proximity to the lake, the grill, the deck, the outside dining table, the living room, the backyard. But I’m not sure I could justify paying this much for a place with so many little inconveniences.”
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TimothyJune 2026Canandaigua, New York
“House was well maintained but dated. The location was excellent. Clean waterfront with easy access to swim in the lake. Only down side was the owner showing up on 2 consecutive days of a 3 day stay, unannounced, to do random tasks that certainly could have waited until after we checked out. Easily a 5 star experience without the owners hovering/interruptions.”
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