Del Mar Vacations

“The home was spacious, clean inside, and in a great location, but I will never rent through Del Mar again. Be sure to read their contract immediately after booking. It contains extremely strict rules and fees that aren’t obvious upfront. We weren’t told about the 3-car limit until the day before check-in despite ample driveway space and received repeated reminders about the 8-person limit and a $500 fee per violation. Charging $90/night for two dogs in a “dog-friendly” home added over $800 in fees. The worst part was the outdoor space: spider webs, mold, an overgrown yard, and dirty furniture that we cleaned ourselves. The basement game room was unusable due to mold and disrepair and the “no refunds” policy for home condition is a red flag. With a 9 a.m. checkout and no flexibility, the price, fees, and policies simply don’t match the property’s condition. There are much better rentals with fairer policies.”

“The house located by the main road, the noise of the driving cars was very disturbing. The check in was very late after 4 pm… Also the company didn’t allow any late checkout. I think it’s very unfair, as I paid for a nice stay but got very uncomfortable and I could cancel the reservation as it had 0 refund policy. As the check out they asked us to leave at 9 am … after I explained that it’s a vacation not a business trip and check out at 9 am is not acceptable, the company allows us to checkout at 10 am. I said we have luggage , if we could leave it to them pick it up , and there was 0 accommodation to it. It was not welcomed at all. We cleaned the apartment, loaded the dish washer but prior to that I was also surprised to receive a text message with so many rules and restrictions to take out the garbage bags, don’t do that, don’t do this. I would not recommend people to choose this place. They only care about money and 0 care for the experience and quickly get rid of you.”

“Not priced appropriately for a bare bones stay- no beach towels, musty smell, cheap linens, old/uncomfortable beds, exterior not maintained, be sure to bring body lotion, sandwich bags, foil, towels, paper towels.”

“House was clean and big. Not much amenities. Have to bring your own cleaning supplies for kitchen and laundry, even your own tissues and paper towels.. Ive stayed at more inviting places. It did not feel like a vacation house. It was surrounded by residential homes. Overall it was okay but i wouldnt not go back.”

“We were not notified that there is construction going on across the street. The construction starts at 7 AM on weekdays. The Wi-Fi is shoddy and we lost Internet during a very important event on the TV. Door knobs fell off and the TV in the kitchen did not work. Also, the landscaping in the backyard was awful. Weeds coming up through the deck planks everywhere. Will not rent again.”

“Host too slow to respond and didn’t even resolve the issue. No working WiFi. Unstable door which was hazardous especially if you have small kids traveling with you. First floor A/ C unit not working. It was pretty hot weekend. Dishwasher was not working. Lot of roaches and bugs. Most of the condiments were expired. Communicated all this with host and still didn’t have WiFi and A/C till end of the stay. At the end he chose not to respond. Not recommended.”

“We stayed for 4 days and we were not told that the road and driveway was all gravel. Only had for rolls of toilet paper for 9 guests. Shower curtain was broken and washer and dryer did not work. It was a little dusty and lots of cob webs. Also we were not told that a worker was coming in to check the air conditioning without properly contacting us and knew the code of the door. We felt very unsafe and we were all women in the house. I would not recommend this place. In the future please let your costumers know if any work orders are open and if anyone will be coming to the house to check on anything.”

“The location was excellent. Yet, the ceilings in kitchen & bathroom had peeling paint. There was a hole in front door. A failing latch on one bedroom door, luckily no one got locked in. Bathroom sink & shower floor were cracked. Seams of shower not properly chalked. Big stain on fridge. And some of the outlets were loose and could not plug in my charger. Disappointed considering the large amount of money I paid per night.”

“The location is great, but the house is managed by a big company which brings its own downsides. You won’t get more than one towel per person, we had to buy our own paper towel and toilet paper after a day or two. You need to order these if you need more. The house is smaller than the pictures and check in and check out are very late and early.”

“VERY upsetting ending to our stay here. With no notice, at 7:30 AM on checkout day, 2 men were on the back deck taking pictures. Apparently did not speak english, so I called the agency and their solution was for us to leave (they would pay for breakfast) because "they could not ask the workers to leave." This was 1 1/2 hours before the regular checkout time of 9 AM and 2 1/2 hrs before our agreed upon extended checkout time of 10:00. We were not dressed or packed. When they started to chainsaw the deck-literally feet from us in the kitchen, I called the agency back (8:06 AM) but it went to voicemail. I left a message, clearly very upset, but never heard from the agency. We rushed to pack and leave because the noise/vibration from the chainsawing was so awful. To this date they have not reached out or returned my call. This was alarming, upsetting and a horrible ending to what had been a nice time. We would never book through Del Mar again if this is how they deal with tenant issues.”