Del Mar Vacations

“It was ok. Definitely a pwt friendly place as it smelled a bit like dog. It is an older beach house for sure. Unfortunately, it was clear that it had been sitting for a while as there were cobwebs and spiders everywhere. We had to clean the house ourselves. They finally responded about 12 or ao hours later and sent someone by but it was too late at that point. We even found spiders in the bed sheets. Bathrooms are a bit dirty as well. Back yard was perfect though!”

“Communication, location and views were fantastic. However, I'm sad to say we were disappointed with the accommodations. The upstairs is great, bright, and open. The downstairs not so much. It's dank and moist, and our beds felt like sleeping on a boat. If you run the heat it helps, but the lines tick and knock and kept us up at night. The drop down ceiling is rusty and has the look of mold on the edges. Some of the panels were popped up with gaps and we had bugs crawling on the ceiling. The deck was not set up, the table was disassembled and on the ground. The dock is not a dock, it's stairs that end in the water. We loved pleasant bay and enjoyed a cold plunge everyday.”

“The photos show 2 fireplaces but guests aren't allowed to use them. The basement smelled musty so we didn't use it. There was no TV on the main floor - this was unexpected.”

“Furniture very uncomfortable, had to put 2 pillows & blanket under the cushion to rise it up on a chair by the fireplace so my husband could get up. The couch was extremely low also and uncomfortable. We both had back aches from the mattress in back bedroom. So bad that we went & stayed with a friend for the last 4 nights. We did go back during the days to pack up our things & visit with a few friends. We wanted to entertain family but nothing was comfortable. We made the best of it as well as we could. Whoever owns this place should be ashamed of themselves. We paid almost $5000 for 17 days and it was not worth it. We complained to DelMar about the door holder on storm door & the furniture, they came & fixed it the door holder but we were told nothing else was broke. Heaters in bathroom had rusty spots all over them. Windows filthy on the outside also. Washer & dryer was great, location good. Inside is cute but hard to enjoy due to furniture.”

“The worst Airbnb experience we have ever had. Our hot water heater broke and we were without hot water for 48 hours. Del Mar did not offer any alternate shower arrangements (despite numerous requests), so we could not take a hot shower for two full days. In addition, technicians came to the house on three separate occasions and stayed for hours, completely eliminating our privacy, disrupting our ability to work remotely, and forcing us to reschedule work meetings. They did not tell us when the technicians would arrive, so we had to wait for hours. We were told the hot water heater had not been replaced in 22 years. In addition, numerous lights were burnt out at the house. The only outdoor light in the front of the house would not stay on, making it pitch black at night, which felt unsafe. The cleaning staff also took all of our shower products from the outdoor shower on the first day. Del Mar reimbursed us but we were without our products all week.”

“Unfortunately, our stay fell well short of expectations for the price. The apartment was dirty when we arrived, with stains on glasses, sheets, and other items. Several things were also broken, including the closet door, nightstand lamp, door stopper, and shades. These issues were especially disappointing given the 9 AM checkout and 4 PM check-in. With 7 hours between guests, we expected the apartment to be in a much more move-in-ready condition. The property lacks basic beach essentials like towels and chairs. They can be rented from management for an additional fee that is roughly the same cost as buying them new, which is difficult to justify. The appliances work but are very old or inconveniently arranged. For example, the washer and dryer are located in a bedroom with no door. Given what we paid for one week, we expected newer and more updated amenities. Expect multiple texts from management every day, mostly marketing messages and redundant reminders, which became excessive.”

“After gathering for our 26th annual family vacation on Cape Cod with our young adult family we were truly let down within 24hours. We were terribly impacted by all the Fire alarms going off every day at 6:30 -6:45am multiple times. We were disturbed daily with fire alarm- all 7 days. Fire dept came, Del Mar work people came 3 times to try and fix it- never resolved! Del Mar lawn service showed up unannounced and displaced us while they took care of very large yard. Many Amenities were promised -ping pong table broken, ice maker broken, couch falls apart when sat on. No room to store food in kitchen. Kitchen had very poor utensils with lots of necessities missing. No beach chairs or beach towEach person got 1 towel for the week, little to no lighting outside house. Poor instructions to amenities. Del Mar should have put us in a different property since there clearly was an electrical problem. Disappointed and exhausted after a costly vacation, a lot of frustration, and very little sleep”

“Location and neighborhood was very nice but house was old and not well taken care of. Baseboard heaters had rusty spots all over, entire house was damp and smelled mildewy. The AC units in each bedroom were insanely loud and moldy. There were stains/ debris on many of the walls and ceilings. 2 Dining chairs were broken and there was no functioning vacuum cleaner. Box springs were stained, there were broken closet doors and the rugs were very old and dirty. There were also ants all over the kitchen counter and kitchen appliances were old and falling apart. WAY too pricey for the condition. Also recommend more bath towels are included and would HIGHLY suggest entry mats at each doorway (there were none) and a basket near the front door for shoes.”

“So when we first walked in we saw the occasional gnat flying around and had to google images of what was “earwigs” which is typical in damp areas. Then we saw more and more. We understand that some insects are unavoidable in a beach cottage, but we encountered significantly more than we expected. Over the course of our stay, we found probably at least 15 earwigs inside, ants, gnats, then the last straw was on our last night- a cockroach on the wall next to my bed and I immediately told the owner who just apologized and that was it. There was a hornets’ nest on the exterior of the cottage. At one point, a spider even fell on my face while we were watching TV.”

“DO NOT RENT FROM DEL MAR VACATIONS! They are a scam. The house was not what they advertised it as. The central AC did not work. It wasn't serviced since last year. It was dirty, unkept, with an odor. The house cost $4,200 for the week. It was advertised as a 3 bd/2.5 bath house. It had only 2 legitimate bedrooms. Their pictures must have been taken with a fish eye lens. House was small. I complained. They failed to timely respond. They offered a $1,000 convenience refund "AS LONG AS I WAITED 14 DAYS SO THEY WON'T GET A BAD REVIEW". Really! Just think how many BAD REVIEWS they receive for that to be their policy. Today is day 13 for me. I called for my refund now. Nick at Del Mar still refused saying "it's not yet the 14 day mark". CAPE COD many other wonderful places to rent houses from. DEL MAR should be shut down and their ownership arrested for FRAUD. STAY AWAY FROM DEL MAR VACATION RENTALS!”