Del Mar Vacations in Orleans, Massachusetts

“The worst Airbnb experience we have ever had. Our hot water heater broke and we were without hot water for 48 hours. Del Mar did not offer any alternate shower arrangements (despite numerous requests), so we could not take a hot shower for two full days. In addition, technicians came to the house on three separate occasions and stayed for hours, completely eliminating our privacy, disrupting our ability to work remotely, and forcing us to reschedule work meetings. They did not tell us when the technicians would arrive, so we had to wait for hours. We were told the hot water heater had not been replaced in 22 years. In addition, numerous lights were burnt out at the house. The only outdoor light in the front of the house would not stay on, making it pitch black at night, which felt unsafe. The cleaning staff also took all of our shower products from the outdoor shower on the first day. Del Mar reimbursed us but we were without our products all week.”

“After gathering for our 26th annual family vacation on Cape Cod with our young adult family we were truly let down within 24hours. We were terribly impacted by all the Fire alarms going off every day at 6:30 -6:45am multiple times. We were disturbed daily with fire alarm- all 7 days. Fire dept came, Del Mar work people came 3 times to try and fix it- never resolved! Del Mar lawn service showed up unannounced and displaced us while they took care of very large yard. Many Amenities were promised -ping pong table broken, ice maker broken, couch falls apart when sat on. No room to store food in kitchen. Kitchen had very poor utensils with lots of necessities missing. No beach chairs or beach towEach person got 1 towel for the week, little to no lighting outside house. Poor instructions to amenities. Del Mar should have put us in a different property since there clearly was an electrical problem. Disappointed and exhausted after a costly vacation, a lot of frustration, and very little sleep”

“Location and neighborhood was very nice but house was old and not well taken care of. Baseboard heaters had rusty spots all over, entire house was damp and smelled mildewy. The AC units in each bedroom were insanely loud and moldy. There were stains/ debris on many of the walls and ceilings. 2 Dining chairs were broken and there was no functioning vacuum cleaner. Box springs were stained, there were broken closet doors and the rugs were very old and dirty. There were also ants all over the kitchen counter and kitchen appliances were old and falling apart. WAY too pricey for the condition. Also recommend more bath towels are included and would HIGHLY suggest entry mats at each doorway (there were none) and a basket near the front door for shoes.”

“Beautifully landscaped, lushly furnished, clean, tidy with a kitchen that is a cook’s dream. Your towel policy is draconian but whatever- the house is amazing and is furnished, appointed, stocked better than any rental property I’ve ever been to.”

“Once we found the house we were disappointed with the location. The map location shown on Airbnb, describes this house being closer to Nauset beach, which factored into our decision to rent this property and might also have supported the high price for such a small home. I grew up on the cape and return every year to visit family, this was not the best experience. Del Mar took creative liberties with this posting that was deceiving.”