Del Mar Vacations reviews in Orleans, Massachusetts

“It was ok. Definitely a pwt friendly place as it smelled a bit like dog. It is an older beach house for sure. Unfortunately, it was clear that it had been sitting for a while as there were cobwebs and spiders everywhere. We had to clean the house ourselves. They finally responded about 12 or ao hours later and sent someone by but it was too late at that point. We even found spiders in the bed sheets. Bathrooms are a bit dirty as well. Back yard was perfect though!”

“We had a nice 4-night stay at this beautiful, clean home in a quiet, secluded wooded neighborhood. The layout was ideal for our party of three married couples—each had a private bedroom and dedicated bathroom (two en-suites, plus one across the hall). The compact kitchen was okay for simple meals, and the location is convenient to a local shops. Del Mar was very communicative. When a technical issue arose, their friendly team gave us a temporary fix immediately so we could carry on. Constructive feedback: several blinds were broken, and each bedroom and a bathroom had a couple of uncovered windows - no blinds or curtains. Also, the living room furniture was uncomfortable and only sat four people. We brought in folding chairs that we happened to bring along just so we could all sit together in the evenings. For a nice home and the price, we were disappointed there was not a better, more comfortable main gathering area.”

“Great location and beautiful view. Quiet neighborhood. Fully stocked kitchen and lots of extra blankets. Everything you could need. The only issue being a mold smell on the first floor for those that are sensitive to smells.”

“The worst Airbnb experience we have ever had. Our hot water heater broke and we were without hot water for 48 hours. Del Mar did not offer any alternate shower arrangements (despite numerous requests), so we could not take a hot shower for two full days. In addition, technicians came to the house on three separate occasions and stayed for hours, completely eliminating our privacy, disrupting our ability to work remotely, and forcing us to reschedule work meetings. They did not tell us when the technicians would arrive, so we had to wait for hours. We were told the hot water heater had not been replaced in 22 years. In addition, numerous lights were burnt out at the house. The only outdoor light in the front of the house would not stay on, making it pitch black at night, which felt unsafe. The cleaning staff also took all of our shower products from the outdoor shower on the first day. Del Mar reimbursed us but we were without our products all week.”

“After gathering for our 26th annual family vacation on Cape Cod with our young adult family we were truly let down within 24hours. We were terribly impacted by all the Fire alarms going off every day at 6:30 -6:45am multiple times. We were disturbed daily with fire alarm- all 7 days. Fire dept came, Del Mar work people came 3 times to try and fix it- never resolved! Del Mar lawn service showed up unannounced and displaced us while they took care of very large yard. Many Amenities were promised -ping pong table broken, ice maker broken, couch falls apart when sat on. No room to store food in kitchen. Kitchen had very poor utensils with lots of necessities missing. No beach chairs or beach towEach person got 1 towel for the week, little to no lighting outside house. Poor instructions to amenities. Del Mar should have put us in a different property since there clearly was an electrical problem. Disappointed and exhausted after a costly vacation, a lot of frustration, and very little sleep”