Coldwell Banker Island Vacations

“bugs everywhere. found bugs in bed each night. not worth it. its not 1980 anymore”

“Nice place. 9/10- furniture and amenities are outdated, a little more upgrades and it would be a perfect place. A/C never worked.”

“We initially stayed in Room 327, and our first impression was excellent. The condo was spacious, clean, and comfortably fit our family of four. The layout was perfect, with a nice living room area, full kitchen, and plenty of room to spread out. It felt well-stocked with the amenities we needed, and the location/views were absolutely beautiful. The only issue with that first unit was the air conditioning. We were advised to keep everything closed (including the blinds/curtains), which made the condo feel pretty dark during the day, but the temperature stayed manageable around 76°. Unfortunately, by the fourth day, the AC completely stopped working. To management’s credit, they were very responsive and quickly moved us to another unit (Room 202), which we appreciated. That said, moving was a pretty big inconvenience since we had already fully unpacked and settled in with what felt like two weeks’ worth of belongings, especially traveling as a family. It definitely disrupted our stay.”

“The location of this property is absolutely beautiful and definitely the highlight of our stay. We enjoyed the pool every day and the area itself was amazing. Unfortunately, the communication regarding a toilet issue was very disappointing. While I understand island repairs can sometimes take longer, the biggest frustration was the lack of updates from the host. It took about 3 days to resolve what felt like a simple issue, and I was the one constantly having to reach out for updates instead of being proactively informed. Better communication would have made a huge difference. The unit itself also felt outdated and not as clean as expected for the price we paid. Overall, I expected more in terms of condition and responsiveness, but the location and amenities around the property helped make the trip enjoyable.”

“The dryer was not working, that was not communicated to us prior to departing on vacation. A laundry service was offered but not the hassle we were looking for. The sink tap does not shut off properly, needs maintenance. Main shower selector valve does not work, only the rainshower head works. Besides that, it was as advertised.”

“Host is terrible, there was a Termite swarm in the house that ruined all our food we had bought for the week and the host did not help at all”

“I truly loved the condo itself—the size was generous, the unit was beautiful, and the location was excellent. Unfortunately, several serious issues overshadowed what could have been a wonderful stay. We encountered cockroaches, a strobing light in the bathroom, and a water alarm that went off for over 45 minutes. These problems were extremely distressing and left me feeling genuinely traumatized. Adding to the disappointment, my multiple letters requesting a refund have gone unanswered. The lack of response and follow-up has been very frustrating and unacceptable given the circumstances.”

“Great unit. Comfortable and quiet. Despite this & the great location, we had a very poor experience with the communication with the staff. We had called multiple times before our check in day and during our check in day to request an early check-in, having arrived to Maui early in the morning with our infant and elderly mother. We were told the unit was empty, but the cleaning crew didn’t have the time. We had to kill over 6 hours with all our luggage. On top of that, we requested a crib for our infant multiple days ahead of time, and the crew never delivered it to the property. We called, texted, and they did not respond whatsoever. This made the stay quite uncomfortable for us, and we were very disappointed with the lack of accommodations.”

“Pros: location, size of house. Cons: guest bedroom had ANTS IN THE BED, ceiling, walls and they went down to the floor. We messaged the host when we checked in and were told to email someone or call a number. Throughout the trip, I emailed four times and never heard back. We called several times and it’s an answering service in another country, not locals They came out once to set ant traps and that reduced the ants for a day and then they were back. We called and were more or less blown off or ignored. Everytime I contacted the host on the app, I was rudely told to contact someone else. Hope you don’t have an emergency here because they won’t care. The house is dirty. There were dust bunnies under the bed and left over trash. There are stains and scratches everywhere. It’s pretty run down. The bathtubs in both bathrooms were really gross. The plug in the guest bathroom does not work. I don’t recommend this host or this property even though it’s a nice size and in a good place”

“Coldwell Banker failed to inform us that the elevators had been broken for 3 weeks. We paid a lot and only got below average accommodations. I will never rent from this company again.”