Coldwell Banker Island Vacations

“We really enjoyed our stay at Plantation Hale Suites! The location is fantastic, the grounds are beautiful, and the resort as a whole is wonderful. We would absolutely stay here again, just not in this particular unit. Unfortunately, the unit needs some attention. Although advertised as newly renovated, its condition did not reflect that description. There were moisture issues, including a bathroom leak and warped, soft flooring that was separating and left impressions from furniture. These issues made it difficult to comfortably use portions of the indoor living space. There were also cleanliness and maintenance concerns, including deteriorating cabinetry and evidence of pests. The air conditioning was quite loud, and there was some road noise. Despite these concerns, we had a wonderful time on Kauai and truly enjoyed the resort. Hopefully, these issues will be addressed so future guests can enjoy the unit as much as we enjoyed the location!”

“Pros: 1)Well equipped kitchen 2) Comfortable bed 3)Lots of beach amenities (chairs, boogie boards, etc.) 4)Elevator 5) Location 6)AC & fans worked well 7) Outdoor furniture was fine Cons: 1) Extremely tired 2) Old furniture 3) Tiny tv 4) Heavily stained carpets 5) New microwave and new shower head needed”

“The property was gorgeous. Condo was tastefully decorated. Things need to be fixed. Asked for king bed three times and they just pushed the two beds together. Coffee machine but no pot. Broken dishwasher. Was told repairman would come by. It didn’t happen.”

“This was the dirtiest airbnb I have ever stayed in. There were many sanitation and cleanliness issues. The sofa bed was not prepared upon arrival as requested and had visible urine stains on the mattress. The housekeeper that eventually came was not prepared and didn’t have any cleaning products with her. The communication with the office was very difficult as calls kept dropping and they never followed through with housekeeping. All contact with the office stopped after 5:30pm. All bed sheets contained hair, smelled dingy, and there were white stains on the pillow cases. Hair was found inside and outside of sheets and pillow cases. The bathrooms had hair in the shower and around the toilets. The floor was filthy and clearly not mopped before our arrival, our feet tracked all of the dirt. We had waited until our 4pm check-in time and nothing had been cleaned or prepared for our arrival. We spent our first night in Maui washing sheets. Very disappointing. I would not recommend.”

“Conveniently located between Kapalua and Kaanapali. The space was clean and as described. Some issues with plumbing making very loud noises throughout our stay, but the owner was quick to respond and offered to have someone come look at it during our stay. Very limited things inside the home such as condiments or toiletries. There was only one very small bottle of shampoo and conditioner for our almost weeklong stay. Very nice to have beach chairs and gear at the house.”

“It's a beautiful area, very conveniently located near poipu beach, and short driving distance to other areas on the south shore. The apartment itself is comfortable, with nice views, fairly clean and well stocked. My only gripes were a number of small issues which, for the price, should probably be addressed; for example the windows needed some cleaning / couldn't clearly see the ocean views outside without leaving them open (pretty hot & humid during our stay so less than ideal), the washing machine wouldn't load with water, and the kitchen stove wasn't working properly resulting in us being unable to cook some groceries we bought, and the lanai doors don't seal properly resulting in the living room typically being hotter/humid than other rooms. Again, the stay itself was comfortable and clean, just some nits given the price of the stay. Would stay again though”

“The place was in a good location and had everything we needed, but it could have been cleaner. What we liked the least was communication, which was pretty much non existent other than a few generic emails. We had issues the first night of our stay and sent a message to the host, which we never got a response to. Luckily we were able to take care of the issue ourselves, but a response from the host would have been great.”

“Nice property and quiet. Looks like pics. Main bathroom has plumbing issues— tub and sink don’t drain. And toilet runs very loudly every 20 min or so. Owners are not responsive to questions. TV is only usable if you have a Samsung acct. literally no TV or movies without it.”

“The place itself was okay, but I wasn't happy with the way I was treated during my stay. I inquired about early check-in, as our entire family was practically already parked in front of the house an hour and a half early. They replied 30 minutes before check-in saying we couldn't check in because they were still cleaning. This wasn't true, as we were keeping a close eye on anyone leaving. We checked in on time, but I didn't realize there was no air conditioning in the house - only fans. I thought air conditioning was standard in such a place. It was very difficult to stay inside because of the temperature. Another issue was the power outage for about six hours. Every time I asked on Airbnb, they copied and pasted a message telling me to contact the property management office. We received no help when the power went out - all the fans were dead, leaving us breathless. The only thing they were interested in was our departure time, and they had no problem responding to messages normally.”

“Cockroaches made stay unbearable and they did nothing to remedy. Very upset. My kids woke up twice with cockroaches in bed. I called and felt dismissed. Absolutely disgusted. Saw at least 30!”