Kasa

“B I t c h c u n t d”

“Do not stay here unless you enjoy walking by Seattle’s increasing homeless population setting up camp right in front of the entrance to the lobby. Also make sure to double check with “Kasa” what unit you’re actually getting. The one that they advertised on Airbnb was not the one I checked into, and upon further inspection the one I checked into and paid more for, was cheaper in their own website and they refuse to acknowledge this or give me any bit of a refund back. Terrible customer service, horrible experience all around. Do not rent with Kasa.”

“I was really excited about this booking, as it was perfectly located downtown in Traverse City, close to all the activities I wanted to do but the host cancelled my reservation 2 hours and 15 minutes before my 4:00pm check-in time, as I was en route traveling. They sent a text. No call. No follow-up. Leaving me stranded with no place to stay, as an out of town visitor. All because the dryer was broken. Very inconsiderate. Wouldn’t recommend booking with this company. Very unprofessional.”

“Super disappointed with our experience. There was an error with our booking, and it was almost impossible to reach a person with their online system. An employee finally fixed the error & confirmed our early check in. We were in TC for an event, and early check in was necessary for hair/makeup appt. Our room wasn't cleaned, and the housekeeper's system didn't show our arrival. She was the only kind person there. I offered to let her clean while we got ready, but her manager told her to ask us to leave rather than speaking to us directly. Later, he told us we had to switch rooms with little explanation. In the new room, someone said he needed to fix a smoke alarm, which turned out to be a Minut Noise Monitor. I have no issue with the device itself, but the confusion was strange. The lack of uniforms also made it uncomfortable having people enter without knowing if they worked for Kasa. The location and apartments are nice, but the lack of communication is horrid. Won’t be back :(”

“Overpriced a hotel would’ve been much nicer Cleaner daily service bathroom had no water, pressure or enough hot water to take even a quick shower. There was construction going on noise all evening. There was no dresser to put your clothes in nowhere to put your suitcases was no ice. For that price, they need to do a little more preparation before offer to lease”

“Kasa San Diego Little Italy is a great property. The location and amenities were excellent on our previous stays, and I’d generally recommend it. This stay didn’t go as well. We had to cancel our flights from Biloxi, MS, because a hurricane was forecast to hit our area two days after we were due to arrive. I understand and respect that Kasa’s cancellation policy is clearly stated. Still, they weren’t willing to reschedule our stay or offer a credit toward a future trip. We didn’t want a refund; we wanted to stay with them when we traveled to San Diego. That outcome left me disappointed. Travelers should know: if your plans change for any reason, including a weather emergency, expect the stated policy to be applied strictly. A flexible option, like a travel credit, would have kept us as loyal repeat guests.”

“Not recommended”

“we arrived at 8. they forgot to give us our room number. when we got that, it took another 4 hours to get a working code. we finally got a code at midnight. i asked for a one night refund. they said sorry but would only refund us $100. if u look at the reviews we are not the first to have this problem. the room was basically okay, but old coffee grounds in the coffee maker, one bathroom sink was clogged, and human waste in the toilet. i understand technical problems happen, but this was ridiculous. proper customer response would be to. accept responsibility and offer a full refund for the first night. imagine waiting for 4 hours in a strange city in 90 degree heat!!!”

“Showed the wrong photos Got the wrong apartment Did not refund the different between the lower apartment and nicer one in the pictures”

“Scam, kasa lied about an item that was supposedly misplaced after my stay in attempt to make me pay for something I had no knowledge of”