Kasa reviews in Traverse City, Michigan

“I was really excited about this booking, as it was perfectly located downtown in Traverse City, close to all the activities I wanted to do but the host cancelled my reservation 2 hours and 15 minutes before my 4:00pm check-in time, as I was en route traveling. They sent a text. No call. No follow-up. Leaving me stranded with no place to stay, as an out of town visitor. All because the dryer was broken. Very inconsiderate. Wouldn’t recommend booking with this company. Very unprofessional.”

“Super disappointed with our experience. There was an error with our booking, and it was almost impossible to reach a person with their online system. An employee finally fixed the error & confirmed our early check in. We were in TC for an event, and early check in was necessary for hair/makeup appt. Our room wasn't cleaned, and the housekeeper's system didn't show our arrival. She was the only kind person there. I offered to let her clean while we got ready, but her manager told her to ask us to leave rather than speaking to us directly. Later, he told us we had to switch rooms with little explanation. In the new room, someone said he needed to fix a smoke alarm, which turned out to be a Minut Noise Monitor. I have no issue with the device itself, but the confusion was strange. The lack of uniforms also made it uncomfortable having people enter without knowing if they worked for Kasa. The location and apartments are nice, but the lack of communication is horrid. Won’t be back :(”

“There is free overnight parking in a structure about three blocks away, however you will need to pay hourly for daytime ... Downtown is lovely and a short walk you can find yourself at a beautiful public beach.”

“Very clean and close to everything. Great location. Very accommodating when we wanted to add a day. Also when I had issues with Roku the host immediately responded. However it was difficult to keep track of all the communication (text messages, app messages, and email). The text message sent prior to checkin gave us a different room number and entry code from the virtual desk that was incorrect, so checkin required 2 calls to support and a little frustration. Always use the virtual desk for any info. If you call for assistance that's what they will tell you to do. Overall we would stay there again. Bring you own coffee and hair dryer.”

“The place was exactly as described. Getting in and out was nice and easy and the downtown proximity was great. The only minor trouble was not having on-site parking, but there was a parking garage just a couple blocks down, so it was still manageable.”