Hoste

“Host contacted us after we were almost there that we couldn’t check in until 6 pm due to previous guests. With 4 young children in our party we were very put out. Contacted the host after 6 pm to see if we could check in and once again no response for 40 minutes and the people were still in the house. Found out after 8 pm we could not check into house that night. No hotels available in town or air bnbs. No help finding a place to stay for the night from the host or air bnbs platform. Ended up driving an hour and rented 2 hotel rooms for the night. Extra fees and gas. Returned Saturday and spent the remaining time. Friday set the mood for the rest of the weekend so very frustrating. Missed the balloon festival Saturday morning as it was over before even getting back to town from hotel. Very disappointed grandkids and grandma along with other adults. I believe this was handled very poorly as we were led to believe it was just a few hours delay when they knew the whole time they were the”

“Absolutely the WORST accommodation we have ever experienced. We left less than 6 hours after arriving because the conditions were unacceptable. The cigarette smoke smell was overwhelming and became even stronger when the air system ran, circulating through the vents. I have asthma, and the odor aggravated my breathing to the point that we could not stay. The carpets were heavily stained, there was a strong musty/mildew odor, and the sinks and bathrooms had concerning mold/mildew and cleanliness issues. This property was NOT accurately represented by the online listing. We notified management immediately after leaving and requested a refund. Instead of addressing our concerns, we continue to receive repetitive, generic responses with no meaningful resolution or refund. We did not leave because we changed our minds we left because the conditions made the property unreasonable for us to stay in. I would NEVER recommend this property, to ANYONE!!!”

“An Airbnb is supposed to be something nice. Something where you’re comfortable and relaxed and feel proud to be in. There’s 1000 hotels out there, but an Airbnb is supposed to be clean quaint and cozy. This was nothing short of an old run down house that I was embarrased to bring my family to… We did not stay in the property. We pulled up got in and said heck no… Not a place I would stay by myself much less have my family come hang out We have family here and we like to get Air BNbs so we can have a place to watch TV chill and visit. yea no I would have been embarrased to have them come to this place. Outlet covers are from the 70s the paint has so many streaks in it.. just a clean crack house is all this is… And with Air BNB there is no refunds so I ate it and went to the Marriott….”

“We rented the place because it was promised to have hot tub and grill. Grill was wet and rusty and did not work. Hot tub was green, dirty and slimy. Philip played the run around. I felt like I spent big part of my stay there taking pictures and explaining the situation over and over again to Philiip. Then I had to involve Airbnb. read the reviews. I am not the first person that went through this,”

“719 w monument st Colorado Springs, a basic accommodation, central AC was listed, the house was 85-89 degrees. We did not get ac until our trip was almost over. They brought a portable unit so with 3 bedrooms we all had to camp in one bedroom to be cool. My kids were vomiting from altitude sickness and then extreme heat. There were several other things broken and when I asked for a discount, the entire week and now days later after our stay all I get told is “I’m working on it “. I would not recommend anyone stay here for vacation. Vacation is supposed to be stress free and a break from your daily routine. This was far worse than anything at home, I would rather be at work. And they will not reimburse me anything, so I paid full price to be miserable. This was my first Airbnb experience and I will never do it again and shame on the people who rip their customers off like this.”

“This was a very disappointing stay. We noticed numerous issues immediately upon arrival. The carpets were heavily stained throughout the home, there was visible trash left under furniture, dirt and dead bugs built up in the sliding door track, broken window blinds, torn furniture, and the shower curtain and shower area appeared to have gone a long time without being properly cleaned. The sliding screen door was shattered, and broken glass had been left on the patio, creating a safety concern. To make matters worse, one of the TVs did not work. As an Airbnb host myself, I understand that normal wear and tear happens. However, cleanliness, maintenance, and ensuring everything advertised is functional are the host’s responsibility. I documented everything as soon as I arrived, before my family settled in, simply to protect everyone involved. Overall, the home was not presented in the condition we expected based on the listing. I cannot recommend this property until these cleanliness, ma”

“Upon arrival the air conditioning didn’t work and the house was 82 degrees on a 90 degree day. The house smelled musty and there was a dirty rag on the kitchen counter. Floor threshold was broken and the yard had weeds all over the place. Stains on the couch, curtains and the window sills looked like they hadn’t been cleaned in months. Definitely not worth the money we wasted needing to leave and get a hotel last minute. Hoste said they’d “try” to get someone out to fix the air but we couldn’t wait around with two kids and a dog. After cancelling last minute, the owner kept ~80% of our money. Owner should be ashamed and no one should rent this dump.”

“If you have no trash, love ant infestations, don’t have pets, don’t watch TV, and don’t mind being locked out, this place works. For me? This place fell severely short. The automated messages regarding your lock checkin, WiFi, etc. will not work. Funnily enough, I met my neighbors because they were also locked out. You will be texted multiple codes... It feels like Russian roulette. My door wouldn’t open without a good PULL (usually… you push to open doors?) but I ran into staff onsite who helped me. The Airbnb also lists a kitchen… my understanding is a kitchen includes a stovetop however small. There’s only a microwave. Don’t get me started on the bathroom. The shower walls are coated with this abrasive gritty finish so you might get mass body exfoliation by shredding your skin off on the walls. I had no idea where the trash bins are. It’s obvious the hosts didn’t either. I had to drive my trash (dog poop and all) out. No wonder there’s dog poop everywhere. I need a vacation now.”

“Me: "looking for a place with solid/fast WiFi and A/C. Is this it?" Host: "yes - our place offers both. Looking forward to host you!" From this, any rational person would have an expectation they could use the WiFi for work and the house wouldn't be too hot. The WiFi did work good. The 'A/C' was a floor standing unit with a hose running out the window. It would blow hot air out the window and cool air out the top of the unit. so far so good. But the air it was blowing out the window was coming from inside the house, which meant it created a negative pressure. which meant all the air had to be replaced from air being pulled from outside through the cracks around the door and windows. Turning it on made the 2 feet around the cooler cooler and the house HOTTER. Installing a mini-split would use LESS power, actually cool the house and look professional. I don't usually leave bad reviews, but this stay was miserable.”

“​Our stay was completely derailed by severe maintenance, sanitation, and safety failures. Most dangerously, the AC was broken, creating a hazardous 115°F environment inside. The host was unhelpful and unresponsive during this emergency. It took 3 hours of dealing with support to get relocated to a new Airbnb, which was located much farther from the convention center, forcing us to absorb extra time and travel expenses. ​ While stranded waiting for a resolution, we documented extensive neglect: -​Sanitation & Pests: Dead insects (including a cockroach) in the kitchen sink and bathroom, furniture covered in pet hair, and red food crumbs left in bunk beds. -​Safety & Damage: Kitchen floor flooded from a leaking dishwasher, and a heavy ceiling vent hanging precariously overhead. -​Amenities: Backyard had scattered animal feces, and indoor dining chairs were unsafe, wobbly, and unusable. ​Bottom line: Total neglect! Avoid this listing.”