Hoste reviews in Colorado Springs, Colorado

“Absolutely the WORST accommodation we have ever experienced. We left less than 6 hours after arriving because the conditions were unacceptable. The cigarette smoke smell was overwhelming and became even stronger when the air system ran, circulating through the vents. I have asthma, and the odor aggravated my breathing to the point that we could not stay. The carpets were heavily stained, there was a strong musty/mildew odor, and the sinks and bathrooms had concerning mold/mildew and cleanliness issues. This property was NOT accurately represented by the online listing. We notified management immediately after leaving and requested a refund. Instead of addressing our concerns, we continue to receive repetitive, generic responses with no meaningful resolution or refund. We did not leave because we changed our minds we left because the conditions made the property unreasonable for us to stay in. I would NEVER recommend this property, to ANYONE!!!”

“Host contacted us after we were almost there that we couldn’t check in until 6 pm due to previous guests. With 4 young children in our party we were very put out. Contacted the host after 6 pm to see if we could check in and once again no response for 40 minutes and the people were still in the house. Found out after 8 pm we could not check into house that night. No hotels available in town or air bnbs. No help finding a place to stay for the night from the host or air bnbs platform. Ended up driving an hour and rented 2 hotel rooms for the night. Extra fees and gas. Returned Saturday and spent the remaining time. Friday set the mood for the rest of the weekend so very frustrating. Missed the balloon festival Saturday morning as it was over before even getting back to town from hotel. Very disappointed grandkids and grandma along with other adults. I believe this was handled very poorly as we were led to believe it was just a few hours delay when they knew the whole time they were the”

“We rented the place because it was promised to have hot tub and grill. Grill was wet and rusty and did not work. Hot tub was green, dirty and slimy. Philip played the run around. I felt like I spent big part of my stay there taking pictures and explaining the situation over and over again to Philiip. Then I had to involve Airbnb. read the reviews. I am not the first person that went through this,”

“719 w monument st Colorado Springs, a basic accommodation, central AC was listed, the house was 85-89 degrees. We did not get ac until our trip was almost over. They brought a portable unit so with 3 bedrooms we all had to camp in one bedroom to be cool. My kids were vomiting from altitude sickness and then extreme heat. There were several other things broken and when I asked for a discount, the entire week and now days later after our stay all I get told is “I’m working on it “. I would not recommend anyone stay here for vacation. Vacation is supposed to be stress free and a break from your daily routine. This was far worse than anything at home, I would rather be at work. And they will not reimburse me anything, so I paid full price to be miserable. This was my first Airbnb experience and I will never do it again and shame on the people who rip their customers off like this.”

“We were staying 3 months. The mgmt company is unwilling or unable to provide basic information and assistance, and has to contact the owner for all questions, which then takes another 24 hours for a reply. 1. Check-in instructions were incorrect and we only got into the building because another resident held the door open. 2. The parking instructions were incorrect. It took a week of constant back and forth to confirm the details. Had to take photos of parking spots, send to them, wait for a response, and then repeat again. 3. The fridge makes a constant loud hum, which is problematic when the bed is so close. We were told “the fridge is an older model, but the sound it makes is normal for its age.” After a week of sending videos of the hum and no willingness to address, had to purchase a mini-fridge and unplug their fridge. 4. After checkout they asked for a 5-star review “If for any reason you wouldn’t leave 5 stars, could you please message me beforehand so I can make it right?"”