Casago Smoky Mountains

“Beautiful property, horrible management company. We lost water on our first night, and there was little to no sense of urgency from the host. The water went out overnight, and by morning there was not enough to shower or flush a toilet. We called and messaged first thing in the morning and our calls went unreturned for over 10 hours, and the messages offered no resolution. It took over 15 hours to get water back, and it did not come until after 11 PM, when a very loud water delivery (to fill the tank) woke the entire house, children included. Throughout the day, our requests for an ETA were met with vague updates, and when help arrived, they informed us the situations’s severity was not conveyed by the host. Water is a necessary resource, and with young children in the house, we expected urgency and empathy .Instead we got delays, scattered notes, and resolutions that were communicated and then cancelled. Throughout, the response was slow, highly contradictory and disappointing.”

“The location was perfect!!! The back patio was atrocious - both chairs by the hot tub were broken (unusable) & the patio was covered in red mud, there was a rusty dog kennel left in the backyard too. The shower curtain liner was moldy and the bathroom vent was covered and surrounded by dust. The master bed was the most uncomfortable bed I have ever slept on. The carpet on the stairs has huge stains all over it. One toilet ran non stop unless you played with the lever.”

“Upstairs shower leaking into lower level bedroom. Very steep driveway, dirty floors, mice, seems rundown.”

“This is the hotel of AirBnB. I don’t know how many AirBnB’s I’ve stayed in, but this is the worst one. Towel racks were broken, and there were dead bugs in the lights. Most places offer full size bottles of soap or full size soap bars. Every AirBnB we’ve stayed at has had more than enough amenities. We got two tiny hotel bars and two sample size shampoo bottles for 4 people for 4 days. Also, don’t put a coffee maker and coffee if you don’t want to. The coffee maker was tiny, cheap and they didn’t even have the cheap coffee creamer you’d put on a diner table. I wouldn’t say this is casago’s fault but the upstairs tenant decided to have a bowling tournament in the middle of the night every night apparently. All this for a price gouged $800. For those of you out there that prepared a home correctly and price gouged a popular weekend for $800, more power to you. Casago, you can’t do that. You should be stuck at a firm $400. No higher. Corporations suck. Stay in an individual’s AirBnB. 0/5⭐”

“We arrived and had to wait outside for an hour and a half past our check in time because the cabin wasn’t done being cleaned. I reached out to see if there was anything they could do for us they basically brushed it off like no big deal keep in mind we had 3 kids and a baby they just traveled to Stay here and we had cold groceries I entered the house while the cleaner was still inside to let her know we were there to check in and she said I could bring groceries in so I did and then she was on the phone cussing with someone talking about how she had people outside waiting on her to get into the cabin very unprofessional and this was never addressed no money back or anything offered. Beds are very hard and our outside trash cans were full when we arrived and I told them several times about the issues and they kept saying someone would be out and then no one ever came. Barely any kitchen supplies and we woke up the last day to water dripping from the ceiling on us. Very unsatisfied”

“Terrible place. I would never stay at this location again. The tv did not work. The water quit working during our stay. The door locked behind us leaving us locked out during check out and had 0 luck getting ahold of the host. Waited for over 3 hours. 0/10”

“During our stay, we encountered a bug that raised serious concerns about bed bugs. We followed the host’s instructions, bagged the bug, and provided the requested photograph.We had to find alternative accommodations at our own expense and go straight to a laundromat. Since returning home, we have continued isolating belongings, inspecting our items, and taking precautions. This has cost us additional money, countless hours, and a tremendous amount of stress.The communication throughout this experience has been extremely frustrating. We have spent far too much time following up. It is frustrating to feel like we have to fight for meaningful communication after an experience that has already disrupted our trip. This was not simply an inconvenience. Our vacation was cut short, we paid for another room, spent money at the laundromat We expect our concerns and expenses to be taken seriously rather than treating this as a simple cancellation.”

“This place is confused if they are a cheap motel or trying to be an air bnb. Wires hung everywhere, the co2 detector was plugged into one of many outlets that did not work. Nails stuck out at shin level around the bath tub. The door had light shining through all around it allowing bugs in constantly. One of the knives in the drawer had chunks out of the blade. Mugs were chipped at the mouthpiece. There was a keurig but no k-cups for the first morning. We arrived very late due to traffic and the instructions clearly said a parking pass was required and would be in the room. There was no parking pass and it turns out one was not needed. The WiFi stopped working for 2 days. There was no place to put a suitcase or clothing from a suitcase so the living room was cluttered with our luggage. Keep scrolling - I would not recommend at all.”

“The picture of the place in airbnb show a 3 story building on a flat lot. The address was 217 Sharon Ave. The real address was 452 Big Bear Way. That was no accident it was on purpose. In our conversations she asked our age. 84 & 87. That should have told her we don't do steps well. No top sheet on the bed. No instructions. TV didn't work and Wy Fi was down. Ono of the last conv. I had with someone, this person wanted me to send pictures of the TV and the termostate and what size of bed we had. I told that person that I had already sent pictures to two other people and I was done sending pictures. I am going to talk to a lawyer because I think that add in airbnb was fraud. My last airbnb in Myrtle Beach the lady at the front desk told me the parking lot was "right accross the steet. My car get towed Cost me $160. I will probally never stay at another airbnb again.”

“When we got there at night the out side lights didn’t work. The bedding was totally different from the picture and there was a musty smell in the cabin. The bath tub was dirt and there was a mouse in it which I got out. There was dust and cobwebs everywhere. The bed had little bugs in it so I washed it but soon figured out the dry was broken. The hot tub was one of the only clean things there. Ended up getting a hotel for the weekend and didn’t stay one night there. They refunded me not even 25% of what I paid.”