Casago Smoky Mountains

“Let me start by saying this rental has a lot of potential however there were several things that needed to be updated. We didnt get to check in untill almost 8pm because the cabin wasnt clean. They reached out right at 4pm (check in time) to tell us the original cleaners quite, the problem was part of the group were already there. The new cleaners showed up at 5pm, check in was at 4pm. The cleaners were nice howere they should of let us know before check in so people weren't sitting waiting to get in the cabin. The fridge in the kitchen doesn't work, the wifi cuts in and out and the down stairs toilet over flowed so we had to figure out where eryone could sleep because the smell was horrendous. We reached out and they couldn't get anyone out till the next day. For what we paid I wouldn't of expected so many mishaps. They did finally compensate us after I reached out to Airbnb and they handled it. **If I were the owners of this rental, I would switch rental companies!!”

“Everything was great but the pool was dirty and hot tub wasn’t really clean. We rented Thursday and didn’t get to swim until Friday after 12. We did enjoy the house”

“The location is excellent — right between Old City and Downtown, within walking distance of everything. The only downside is occasional train noise, though it's not unbearable. One of the bigger challenges is the lack of curtains throughout the place. There's no privacy from neighbors' windows, and the master bedroom has two uncovered skylights, which let in a lot of light in the morning — not ideal if you want to sleep past 6:30 AM. Lastly, the check-in process could be much smoother. The parking instructions are confusing and lead you through a sketchy alley entrance. It would help a lot if hosts upfront provided the front address and told guests to look for the metal gate, walk to the last door, and use the call box there. Separately, clear parking options (for those driving) and instructions for using the back entrance to the condo would go a long way. If you are not driving, you will never need to use the back entrance.”

“I have never written a poor review, but felt compelled to do so due to the issues we had. It all started when we arrived at check in time. The cleaners had just started and did not complete the cleaning process until almost 2 hours after our scheduled check in time. This was never communicated to us. We were unable to unpack, relax or begin to enjoy our vacation and were forced to wait with 4 young children. Once we began to unpack, we noticed the AC in the upstairs bedrooms were not working and the temps for 80 degrees + in both of those rooms. Additionally there was black mold all over the ceiling outside both of the rooms. We therefore were not able to use 2 of the 4 bedrooms for the entire trip and were forced to have the kids sleep on couches while the adults took the two usable bedrooms. There was also significant mold in the kitchen countertop ice maker, as well as uncovered outlets in the bedrooms. We we would never recommend renting from here.”

“DO NOT RENT THIS HOUSE. It does not have a dock and has not had a dock in years!! The owner is scamming everyone who rents this house and expects a dock. It doesn’t exist. The walkway to the lake drops off at a 50ft drop to nothing. It is an accident waiting to happen. Owners claim lake levels are to blame but the dock hasn’t been attached even at normal levels. Many other issues as well: broken coffee pot, nothing to clean up basic messes with, AC doesn’t work properly, house is musty and slightly dirty. We wasted thousands of dollars renting this house on a holiday weekend and ruined our family vacation. We had no warning of the dock issues, and had no where to launch our boat, no where for our kids to swim or fish. The owner is very well aware of the issue and continues to advertise this house as a house with a dock.”

“We arrived at our scheduled 4:00 p.m. check-in to find the home had not been cleaned from the previous guests. Traveling with an 11-month-old who crawls, I had to vacuum and start cleaning myself so she could safely be on the floor. I also spent the first several hours of our vacation calling, texting, and emailing management trying to find out when someone would come. The cleaning crew didn’t arrive until about 6:30 p.m. and didn’t finish until around 10:00 p.m., so we lost our entire first evening. Even after they left, there was still trash by the dock, gum on the front sidewalk, and handprints all over the refrigerator. Mistakes happen, but what disappointed me most was how it was handled afterward. Despite requesting a refund for the first night, I was only reimbursed for cleaning supplies after multiple follow-ups. The lack of accountability and resolution overshadowed what could have been a great stay.”

“If you have a problem the management team will not communicate, will drag they’re feet. We asked to be relocated but they didn’t even respond to the request to be relocated. This was after it took two days to get a maint person onsite. I’m a reasonable person if they show they were trying, this group lied to me, no communications. You would think such an important item to life safety would be ensured was operable prior to occupancy, I had to report inoperable smoke alarms, inoperable hot tub. No one showed up until the evening of our second day. Hot tub never got fixed, smoke alarm was fixed end of second day, garbage disposal did not work, there was an obvious odor in the living room, area rug was dirty. We sucked it up as we had already carried our bags in and had hoped the management team would address the hot tub, they didn’t. No attempt to move us after it became obvious they couldn’t fix the tub during our stay, it was obvious to us that there were vacancies in same building.”

“The outdoor pool is listed as open May-October. If taking children confirm this as the pool was still closed on our May 3rd arrival. It was then we were told it would not open until Memorial weekend. Again this was not on the listing. The walls are very thin, if you are a light sleeper I’d stay elsewhere as we could hear entire conversations/ coughing next to the bunk beds. There are no sound barriers under the doorways between families. We went to make dinner and had-no propane in the tank on the grill. We were told to go purchase some. The hot tub was cold on arrival and we were not able to use until the next day. This is a lower unit so if the family above is also in the hot tub, prepare for water to be splashed on you from above. This particular location was not for us.”

“House is in a good location. Really needs a deep clean and some maintenance. Stains hidden by sheets on queen bed. Pillows smelled like dirty hair. Really expensive for the condition of the home.”

“I hate leaving poor reviews and strive to enjoy where I stay, however I was greatly disappointed here. The major amenities that I chose it for were broken and unusable (grill, hot tub) and no one made any efforts to address this. The home was unclean, a dirty filter was left on the ground and the AC/heat was not working when we were there. The waterfront access is shared but the entrance is unsafe to access and may be difficult for some. Overall disappointed for the cost and the high cleaning fee (187$) for a home that was dirty. Most furniture is stained and items are worn down including kitchen items and advertised kayaks/ amenities.”