Casago Smoky Mountains

“The home itself is beautiful, with a fairly private setting and stunning, picturesque views from both decks. We truly loved the location and overall design of the property. Unfortunately, our experience was impacted by some significant issues at check-in. We arrived at the scheduled 4:00 PM time to find that the home had not been cleaned following the previous guests. After multiple rounds of communication with the management company, a cleaning team finally arrived around 8:00 PM. Given the late hour, they were only able to focus on the bedrooms, bathrooms, and kitchen, leaving other areas unattended, like the living room areas, outdoor areas & hot tub. The hot tub was not cleaned until two days later, coinciding with our final evening, so we were unable to fully enjoy that amenity during most of our stay. While the property itself is lovely, the experience was unfortunately jaded by the amount of time and energy required to resolve these issues. Communication with the management co”

“The property was hard to locate at dark. Beside the sign for the rental, it states they uphold their 2nd amendment right. While I am open to that, it’s quite alarming to enter a pitch black property stating that. The driveway and property were dark. There wasn’t any outside lighting until you got halfway down the steep driveway (motion detected). We had to use our phone flashlights to see in order to enter the property. The heat was still on in the home so it took a while for the property to cool down. Once the sun rose, we discovered the back railing on the deck moved way too easily to be a safe place for our children. The property states that it is dog friendly. The property has chicken wire over the railing to protect your pet but there are gaps/holes large enough for a small/medium size dog to fit through. The pictures of the fire pit area and dock were located on the neighboring property. The property had steps and a small deck area which had a chained gate with no entry. We left!”

“If you have a problem the management team will not communicate, will drag they’re feet. We asked to be relocated but they didn’t even respond to the request to be relocated. This was after it took two days to get a maint person onsite. I’m a reasonable person if they show they were trying, this group lied to me, no communications. You would think such an important item to life safety would be ensured was operable prior to occupancy, I had to report inoperable smoke alarms, inoperable hot tub. No one showed up until the evening of our second day. Hot tub never got fixed, smoke alarm was fixed end of second day, garbage disposal did not work, there was an obvious odor in the living room, area rug was dirty. We sucked it up as we had already carried our bags in and had hoped the management team would address the hot tub, they didn’t. No attempt to move us after it became obvious they couldn’t fix the tub during our stay, it was obvious to us that there were vacancies in same building.”

“Jacuzzi tub didn’t work and the cabin is next to a solid waste facility. The smell wasn’t pleasant. Had flies in the rest room and some other bugs but I guess that’s the cabin life? The outdoor chairs were on the cheaper side and pretty dirty so no sitting on the patio plus it wasn’t covered which was in the listing but still worth noting. The heart tub is a nice touch. Bed wasn’t comfortable by any means. Place has potential if they cared for it better.”

“Upon entering the cabin we noticed a very intense smell, maybe mildew? The hot tub was at 89 when we went to get in and did not get up to temperature until the next day, so we were unable to use the hot tub our first night. The second day we noticed the bugs everywhere. Coming out of the drains, and all over the walls. They were in our suitcases, all over our clothes and our 5 month old baby had bites on her legs. Immediately started packing our things and contacted the host. They did move us to another cabin, but we missed our dinner plans and had to spend our time packing and then waiting for the host to send us info for a new place to go. Once we got to the second cabin there was no power in the master bedroom. Host had to send instructions for my husband to go down the side of the cabin to flip the breaker. This cabin had no view which was a big reason I rented the first cabin. No refund, and really no apology for our debacle or the downgrade in our stay for the last 2 nights.”

“Directions were to the neighborhood not the actual house, so if was difficult to find because there wasn’t numbers on the house or a mailbox with numbers. The door lock was a 10 digit code that was hard to put in. The place doesn’t look like the pictures from the outside so that also made it harder to find. In the checkout message they said if you turn the air conditioning under 70 degrees that the unit might freeze and they would bill you the maintenance fee. That would have been nice to know at the beginning of our stay not in the checkout instructions. The place was clean and had plenty of towels, toilet paper, and paper towels. I just don’t think it was worth all the money for how many inconveniences there were.”

“The outdoor pool is listed as open May-October. If taking children confirm this as the pool was still closed on our May 3rd arrival. It was then we were told it would not open until Memorial weekend. Again this was not on the listing. The walls are very thin, if you are a light sleeper I’d stay elsewhere as we could hear entire conversations/ coughing next to the bunk beds. There are no sound barriers under the doorways between families. We went to make dinner and had-no propane in the tank on the grill. We were told to go purchase some. The hot tub was cold on arrival and we were not able to use until the next day. This is a lower unit so if the family above is also in the hot tub, prepare for water to be splashed on you from above. This particular location was not for us.”

“House is in a good location. Really needs a deep clean and some maintenance. Stains hidden by sheets on queen bed. Pillows smelled like dirty hair. Really expensive for the condition of the home.”

“I hate leaving poor reviews and strive to enjoy where I stay, however I was greatly disappointed here. The major amenities that I chose it for were broken and unusable (grill, hot tub) and no one made any efforts to address this. The home was unclean, a dirty filter was left on the ground and the AC/heat was not working when we were there. The waterfront access is shared but the entrance is unsafe to access and may be difficult for some. Overall disappointed for the cost and the high cleaning fee (187$) for a home that was dirty. Most furniture is stained and items are worn down including kitchen items and advertised kayaks/ amenities.”

“Cockroaches found in the dishwasher that didn’t work”