Casago Smoky Mountains reviews in Sevierville, Tennessee

“I would not stay here again. There is a neighbor who lives full time below with barking dogs. It never stops all hours of the night and was absolutely horrible. We didn’t sleep the entire time. The tv in the room didn’t work. The WiFi wouldn’t stay connected to our phones More than a few minutes, the kitchen utensils were dirty with coffee and food left on them. The bed was solid and highly uncomfortable. And the electricity went out almost the entire day. Don’t stay here if you want a peaceful time. You couldn’t even sit on the back porch or get in the hot tub in peace.”

“Beautiful property, horrible management company. We lost water on our first night, and there was little to no sense of urgency from the host. The water went out overnight, and by morning there was not enough to shower or flush a toilet. We called and messaged first thing in the morning and our calls went unreturned for over 10 hours, and the messages offered no resolution. It took over 15 hours to get water back, and it did not come until after 11 PM, when a very loud water delivery (to fill the tank) woke the entire house, children included. Throughout the day, our requests for an ETA were met with vague updates, and when help arrived, they informed us the situations’s severity was not conveyed by the host. Water is a necessary resource, and with young children in the house, we expected urgency and empathy .Instead we got delays, scattered notes, and resolutions that were communicated and then cancelled. Throughout, the response was slow, highly contradictory and disappointing.”

“The location was perfect!!! The back patio was atrocious - both chairs by the hot tub were broken (unusable) & the patio was covered in red mud, there was a rusty dog kennel left in the backyard too. The shower curtain liner was moldy and the bathroom vent was covered and surrounded by dust. The master bed was the most uncomfortable bed I have ever slept on. The carpet on the stairs has huge stains all over it. One toilet ran non stop unless you played with the lever.”

“We loved the location of the cabin it was very good. However I do have some complaints. I am not one to complain but I feel like it needs to be addressed. First and foremost one of the beds had not been changed there were blood stains in the bed. We took the bedding and washed it out ourselves. Second the hot tub never got over 83 and we done everything we knew to try and fix it. Then there were rats or field mice everywhere. We woke up one more and two was running across the floors in the bedroom upstairs. We loved the cabin it’s very nice, but I was very bummed out over this stuff and having to pay as much as I did.”

“Location was convenient and near most attractions. The neighborhood is still under construction and that can be problematic, I.e. road access and power loss. Also, I’m not sure if it is a known rental because some neighbors came looking for a Ms. Jeanie. We killed a lot of different insects on the bottom floor where the bedrooms are and the downstairs bathrooms have that wet mildew smell. The upstairs bathroom didn’t have toilet paper either. I’m not an experienced AirB&B renter, so I don’t know what the expectation should be, but these are the things I would assume are abnormal or unexpected.”