Manager Review

Casago Smoky Mountains in Gatlinburg, Tennessee

4.62

This is the local review page for Casago Smoky Mountains in Gatlinburg, Tennessee. Amongst managers in Gatlinburg, Casago Smoky Mountains currently ranks 27 of 39 on guest satisfaction. See the top ranked vacation rental managers in Gatlinburg, or see homeowner reviews of Casago Smoky Mountains on their profile.

Casago Smoky Mountains's guest rating in Gatlinburg, Tennessee of 4.62 is below average and may adversely impact performance. Some of this can come from specific properties they manage — but where reviews point to manager weaknesses (responsiveness, cleanliness, listing accuracy) that would apply to your home too, they can adversely affect your bookings and the quality of guests you attract. You can see higher-rated managers in Gatlinburg.

Recent guest reviews

May 2026
Had some issues, namely the AC not being usable and only being supplied a single laundry detergent and dishwasher pod for the whole week. Hosts did communicate well and relocated us for the remainder of our trip nearby, and gave some compensation for the AC issue. The units were well furnished and all other amenities as promised.
airbnb
May 2026
We had four couples that stayed and we had plenty of room. Everything was as advertised, the views were absolutely beautiful. We had a couple things that needed repaired and they sent a repairman out right away who was very friendly. Please be aware that bears are around, be sure to lock car doors. Didn't have to travel far to town which was very convenient.
airbnb
May 2026
Great little hide away in down town Gatlinburg! You can walk the entire downtown area without having to get into your car! The hill up may be difficult for some walkers but we did fine. Would definitly reccomend!
airbnb
May 2026
We had amazing time! First night the pool was excessively hot but we texted them and got a fast response had someone out the next day the bed on first floor was hard and not comfortable at all but everyone else said the beds upstairs was comfortable! The views are perfect and breathtaking the hot tub was perfect my girls spent there whole time there almost lol… definitely love rhe cabin and location wasn’t close to any other cabins and loved how we could bbq!!
airbnb
May 2026
This cabin was exactly as pictured, and easy to find and to get to. The rooms were spacious and it was nice having an en suite bathroom in every bedroom. The only issue we had was when me and the other members of my group walked outside on the deck, the sliding glass door somehow locked itself behind us and we were stuck on the top floor. Be mindful of the doors when you close them if everyone is outside.
airbnb