Manager Review

Casago Smoky Mountains reviews in Gatlinburg, Tennessee

4.56

Casago Smoky Mountains holds a 4.56 guest rating in Gatlinburg, Tennessee, computed from 1,041 Airbnb guest reviews across the vacation rentals they manage there. That ranks them 56 of 63 managers in the market on guest satisfaction. See the top ranked vacation rental managers in Gatlinburg, or homeowner reviews of Casago Smoky Mountains on their profile.

Casago Smoky Mountains's guest rating in Gatlinburg, Tennessee of 4.56 is below average and may adversely impact performance. Some of this can come from specific properties they manage — but where reviews point to manager weaknesses (responsiveness, cleanliness, listing accuracy) that would apply to your home too, they can adversely affect your bookings and the quality of guests you attract. You can see higher-rated managers in Gatlinburg.

Recent guest reviews in Gatlinburg

CherylOctober 2026
“Road to cabin was dangerous curves and difficult at dark . Cleaning was not 100%. Had some hair in bathroom and sinks were poor draining. Water temp for shower/bath was not hot enough for our comfort. Refrigerator… the icemaker and water did not work. Beds were very comfortable. Distance to downtown and parkway was quick. Decor was modern and showed very little wear . I would not rent this particular cabin again due to roads and cleanliness. This is my 6th trip to the area.”
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MaggieOctober 2026
“Love the location and condo was perfect for us. Nice and clean with easy access. Quiet and comfortable beds. Would have given 5 stars across the board except oven did not work and response from rental group sometimes took a while.”
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MichaelOctober 2026
“For the most part the condo was great, the air conditioning was having issues. The cable was not working, not a big issue but would have been nice to wind down by watching the games.”
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PatsyOctober 2026
“The house was nice inside. Down fall was the light right out our bedroom window. was hard to sleep due to it being so bright as if it was day time. Parking was not what was told to use since we asked head of time before booking to make sure it was easy to park a 32 foot trailer.”
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PaulOctober 2026
“Pros: The place was clean and in a good location. Cons: there were no curtains, so the sun blasts you in the morning. The floors are thin, so you can hear everything that goes on above you. One of our beds had no support for the top and bottom two feet, so the bed sagged and I had to sleep sideways. They also send you a ton of messages that are just ads or trying to get you to buy and extra night.”
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