Manager Review

Casago Smoky Mountains in New Tazewell, Tennessee

4.45

This is the local review page for Casago Smoky Mountains in New Tazewell, Tennessee. See homeowner reviews of Casago Smoky Mountains on their profile.

Casago Smoky Mountains's guest rating in New Tazewell, Tennessee of 4.45 is below average and may adversely impact performance. Some of this can come from specific properties they manage — but where reviews point to manager weaknesses (responsiveness, cleanliness, listing accuracy) that would apply to your home too, they can adversely affect your bookings and the quality of guests you attract. You can see higher-rated managers in New Tazewell.

Recent guest reviews

IndiaAugust 2026
I'll start off by saying that the location and home are beautiful. The dock was great to have. The home was mostly clean. I gave 4 stars because the location was amazing. However- the description and what the host messaged was incorrect. The host sent a completely different bedroom list than what the description was. It was also said to have a private master bath, but there was not one. The bathtubs were gross and dirty. They offered to send a cleaner, but I did it myself. We had issues with connecting to the WiFi. The network name and password that were sent via message and also posted at the actual home, were not correct. We ended up figuring it out on our own after a few hours or back and forth. Another pro, they were quick with their response time. We did have a wonderful week, but the inaccurate description of the home, the dirty bathtubs and wrong WiFi information was frustrating to say the least. We will give them another try because we really did love the home/location.
airbnb
LoriAugust 2026
Overall pretty decent stay. Refrigerator in the kitchen quit working within the first night, luckily there was another refrigerator on the lower level but it was still an inconvenience when you had to go to the lower level to get food to cook.
airbnb
MichaelAugust 2026
Awesome stay
airbnb
BrianJuly 2026
We had a party of nine. Four adults five kids and a dog. The drive into the cabin was longer a lot of hills and turns, but we were expecting that. Private access to the lake was great. Took a couple day trips but spent most of the time hanging around the home.
airbnb
LynnJuly 2026
The home was clean and had plenty of towels, and other supplies such as toilet paper, laundry detergent, coffee, etc. We did run out of liquid dish soap and tablets for the dish washer. The ice maker in the freezer did not appear to be working. There were a couple of refillable ice trays. Make sure you bring ice packs that can be re-froze. It was not 2 bedrooms. There was one bedroom and one open loft with a king size bed (which sits very high off of the ground). It's not just because of the open loft, the entire house is not soundproof at all but seems to be the way the cabin like homes are constructed. The location was perfect for us because my daughter actually has a home on this same street. A small family group of us (5) came down to visit and do "lake activities". Since my daughter lived there, she had a key card that would get us to the local private dock where we did some swimming. I guess you couldn't get into this area unless you had a key card. I would stay again
airbnb