CozySuites reviews in Pittsburgh, Pennsylvania

“DO. NOT. STAY. HERE. Believe the bad reviews. This was by far my worst experience ever on Airbnb and with CozySuites. This building is Section 8 HUD housing according to both construction workers, cleaning staff, and tenants of the building. CozySuites will not service or fix any problem at all. I stayed for 3 weeks and despite responding to every message promptly, their repeated “we’re sorry and understand your frustration. We will follow up and reach out to our maintenance team on the ground and get you an update,” I never received any update, and not one thing in the apartment, even simple things, were repaired or provided. It is not furnished like the pictures, was dirty and in complete disarray when I arrived. I was given an alternate unit for the first night which was also dirty and had no hot water. 2 other friends stayed in the same building and had the same problems. Airbnb was nearly useless, but I did get a small partial refund after many wasted hours of back and forth.”

“Clean your place and have someone make sure it’s clean before giving people the room. 0 stars”

“There was water dripping on ceiling in bedroom from unit above. Floors were dirty and needed mopping. Walls were scuffed. Gaps around fire sprinklers and light fixtures. Lobby area was dirty, to include walls and floors - there was trash left behind.”

“Unfortunately, I would not advise people staying at this Airbnb residence. I've been using Airbnb for over 10 years, and I've never had such a poor service, such an unsafe location, such hidden fees and requirements outside of the site, such useless responses, and such a dirty and run-down place. There were at least 10 pages of instructions outside of the application and required sensitve ID info, which meant I couldn't check-in and had to wait. There were people loitering at the entrance at night and in the morning which made me feel unsafe as a woman traveling alone. The bathroom shower was not cleaned at all; there were dings all over the walls; the thinnest blanket with no duvet cover; and flickering lights in the hallways that looked like strobes. No one was present on the premises; they offered no names online and the conversation felt AI-generated; they had no where to store luggage; hidden fees for early check-in; and were generally rude. Please look elsewhere in Pittsburgh.”

“This place is clearly just a money grab from whoever runs this. The ceiling of the hallway literally fell from being so water damaged and blocked the hallway the entire stay. I literally couldn’t get my suitcase past it .The shared areas were filthy. The space itself inside is bare bones. Mismatched pillows and only two. The toilet was full and wouldn’t flush when I arrived. The bed was broken and it’s so cheap just metal slats. The fan in the bathroom is SO LOUD and there are no other mirror in the place so girls, getting ready is not great. Positives: the location is super great and walkable to some good restaurants and the stadiums. The people who host respond, but it doesn’t do much. The check in is through their website which is so annoying to toggle back and forth too. I wish I paid less.”