Tides to Pines

“The photos are misleading — the cottage is in disrepair and is not accurately represented in the online listing. The wallpaper is peeling off the walls in several rooms and has mold around the peeling parts. Much of the furniture and rugs have been swapped and what is there is very worn, threadbare & damp. The cottage was dirty upon arrival — trash in the yard, multiple stacks of the owners belongings, mold in the shower caulking, overall dusty, dirty and not cleaned upon our arrival. The stairs to the second floor are a hazard and there was no notice given ahead of time. It's navigable if you are nimble; but when 3 of the 5 guests are 80+, it's a deal breaker and a danger. The railings at the top of said stairs are loose and wobble side to side when you hold on to them. The cost of this cottage is quite high; yet the condition of the place is very low.”

“Stayed here for a week. The $848/night price is definitely not worth it. There were stains on the couches, bath mats, etc. You can see into the neighbors’ windows and the noise was an issue. There is 1 shower for the house and no bathroom on the floor containing the master bedroom. The spiral staircase is steep. A Vacasa management company communicating solely via AI was pretty much useless at all points, except when alerted that they’d failed to provide needed supplies (detergent). The Vacasa rules said we’d only get 2 rolls of toilet paper, paper towels, etc. and would need to supply our own if we went over that. Everything was cheap and pretty thoughtless. For that price, I’d hope they’d give us at least a few extra rolls of paper towels.”

“The cabin is excellent and exactly what we expected in terms of rusticness, beautiful location and isolation. Unfortunately our stay was totally ruined by excessive noise from the nearby Bigelow Laboratory on the opposite side of the small bay. There is a constant pump/generator sound coming from the facility. The noise is LOUD and totally not acceptable. Obviously the hosts can not do much about this noise pollution and have claimed total ignorance of the sound and that we are the first to complain about it. The noise maybe temporary but it ruined our holiday as there was no way to escape it. A constant drone 24/7 that was way and above the normal acceptable threshold. The hosts have fobbed us off and not offered any financial recompense. Airbnb have also been unable to do anything. Really really disappointing. DO NOT rent this property if you want solitude, and peace and quiet.”

“I do not recommend staying at this home. This home is not air conditioned despite the listing of AC as an amenity. There is one window unit in the primary bedroom that is extremely loud and not appropriate for a sleeping environment. The lack of air conditioning in the two other bedrooms renders them unusable during hot nights, so it is effectively a one bedroom home. The host was not helpful when I messaged them about the air conditioning, they suggested I misunderstood the amenities description and told me someone would call me the next day. No one called. My children slept as best they could on the floor next to the shockingly loud AC unit rather than the beds I had paid for, waking every hour when the AC cycled on. The kayak cannot be used at the dock near the home because it is not feasible to carry it down the steep, unsteady, deteriorating pathway to the dock.”

“The night before a 5-night stay (9 PM) a Tides to Pines representative (Molly) messaged us saying our cabin was no longer available and asked us to switch locations. They offered no explanation as to why. The proposed alternative was unacceptable, so we immediately replied asking her to call us. We were ignored. We then called their main customer service line to explain that we were already six hours away from home and would be stranded by the next day. The representative promised Molly would follow up ASAP. Over the next 12 hours, we spoke to three different Tides to Pines employees. Every single one promised to contact Molly and get back to us. Not a single person ever called us back. After hours of back and forth with Airbnb customer support, they finally forced a cancellation. Airbnb reps informed us that Tides to Pines lied, claiming they had already “sorted things out” with us. No one ever reached out. I cannot overstate the shadiness of this company. Avoid at all costs.”

“BEWARE! -The house is not that near to the harbor. The view of the harbor from the porch is 50% blocked by trees - The metal dining table on the back porch has a completely rusted area just waiting for a child to insert a finger get and get a cut. Unsafe – The upstairs toilet didn't flush, which we discovered upon arrival, after using it - Only 2 BR had AC units, which was relayed AFTER the un-refundable booking was made -One of the a/c units' vents had mold. Unsafe -The house rules state that the house is on a septic tank therefore, after 2 people take 10-minute showers, the BR can't be used for another hour - At the 11th hour, Tide and Pines, the mgmt. company, offered for us to vacate and give us a full refund. We complied but they reneged b/c some of the beds had been used when we first arrived and before discovering the extent of the inadequacy of the house. After days of back & forth , Airbnb reviewed photos of the house & messages with T & P and refunded the rest of our money.”

“Beautiful location, but it was super old and extremely dirty. Smelled musty and had mold in the bathrooms. We killed spiders everyday and were scared to sleep in the rooms. Didn’t have a grill like the other units. Needs major upgrades. They could do great things if they cleaned it and did upgrades. We bought souvenirs. And left them in the car so they wouldn’t smell. We didnt put anything in our luggage that was we wore because we didn’t want the smell or we have possible bugs. Would not stay here again!!”

“the worst stay i have ever had in 12 years since I could start traveling with my own money..... this place is out dated pictures posted by Jeremy & Kristi owners of fish Maine another business that they own that its horrible medicre customer service lets not talk about the food and pricing, that house used to be the housing for their employees so pictures they posted was back from when they bought it not recently pictures, so this place doesn't have A/C on the 2nd floor and a mediocre A/C on 1st floor though 3 bedrooms on 2nd floor. kitchen was fealty counter tops, table, stove, bedrooms, floors, bathrooms, place its a mess god knows when was the last time got cleaned you can smell the humidity in the house, windows got no shades nor screens so sun and bugs all day and all night and add up the heat from the 4th of July weekend @ 98°F.... DO YOUR SELF A FAVOR DON'T RENT THIS PLACE IT WAS THE MOST PAINFUL $4200 I JAVE EVER SPEND. IF YOU WANT PICTURES OF REALITY I CAN SEND THEM JUST ASK”

“My friends and I booked this Airbnb for the July 4th weekend. When we arrived, the front door had been left open for an unknown amount of time before check-in, allowing mosquitoes and other insects to get inside. The home also did not appear to have been properly cleaned. We found an insect on the bathroom floor, a bug on one of the beds, hairs on the bedding, and cobwebs with insects in several rooms. The washer and dryer were out of order, and we were not informed before our stay. We also discovered that one of the exterior doors did not lock properly, which was a significant safety concern. After traveling a long distance, my friends and I were extremely disappointed. Due to the cleanliness, maintenance, and security issues, we did not feel the home was in a condition that was suitable and ready for guests.”

“Smelly blankets, one door to outside had no locks, uncomfortable furniture, mouse in kitchen, water or other stains on several walls.”