Manager Review

Meredith Lodging

Property owners assessing Meredith Lodging frequently raise concerns regarding the company's fee structure and overall cost transparency. While marketing materials on the Meredith Lodging Management Platform highlight a collaborative and profitable partnership, several homeowners report that the base 30% commission rate is often compounded by unexpected operational costs. According to grievances documented in the Better Business Bureau (BBB) Complaint Directory, a primary point of contention involves sudden increases in monthly statement fees. Specifically, multiple owners noted that a standard $99 "E-Lock fee" was replaced by a more substantial $499 "Technology Fee" without sufficient prior notice, which significantly reduced their expected net rental income.

Another significant area of negative feedback centers on property maintenance and housekeeping standards, which owners worry could impact the long-term value of their investments. Homeowners point to a notable volume of guest complaints on Trustpilot regarding cleanliness and property upkeep as a major drawback. Guests have reported issues such as stained carpets, outdated window fixtures, and out-of-service amenities like hot tubs or fireplaces upon arrival. Because Meredith manages a large volume of properties, some owners feel that the day-to-day oversight required to maintain premium property standards is occasionally compromised, leading to negative reviews that reflect poorly on the home itself.

Communication difficulties and high staff turnover are also frequently cited as challenges by remote property owners who depend on local oversight. Many owners have expressed frustration over delayed responses from regional management teams when trying to resolve issues regarding property damage, inventory, or billing updates, noting that emails and phone calls sometimes go unanswered for days. This communication gap is often attributed to frequent personnel changes within Meredith's regional operations and cleaning staff. Without a consistent, dedicated point of contact who is intimately familiar with the specific property, owners report feeling disconnected from the management of their real estate assets.

Additionally, certain contractual policies have led prospective and current owners to reevaluate their partnership with the company. A common complaint involves strict owner-use restrictions, where Meredith's contracts limit or disincentivize homeowners from booking stays in their own properties during high-demand summer months or major holiday weekends. Furthermore, some owners note being required to participate in internal, fee-based programs—such as mandatory linen exchanges—which add to the operational expense while occasionally failing to meet the owners' expectations for high-quality presentation and material durability.

Finally, the off-boarding process has been a source of friction for owners choosing to terminate their management agreements. According to filings on the BBB Profile for Meredith Lodging, contract terminations have sometimes resulted in delayed final payouts and accountings during the transition period. The broader market impact of these service challenges was highlighted in the federal lawsuit Meredith Lodging LLC v. Vacasa LLC, which detailed how competitors specifically targeted Meredith's client base by addressing these very pain points—particularly regarding property cleanliness and communication consistency—to encourage dissatisfied homeowners to transition their properties elsewhere.

Meredith Lodging's guest rating of 4.63 is below average and may adversely impact performance. Some of this can come from specific properties they manage — but where reviews point to manager weaknesses (responsiveness, cleanliness, listing accuracy) that would apply to your home too, they can adversely affect your bookings and the quality of guests you attract.

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Recent guest reviews

AdrianaOctober 2026Seaside, Oregon
“Overall we enjoyed our stay. Check in was easy, the house was clean and well described. We did address an issue with the management about the WiFi not working upon arrival, they shared someone would come fix it but they never did, and it never worked throughout our trip. We had spotty phone service and no WiFi despite our own efforts of hard resets and resets. Communication was good just wish they followed through about our concerns.”
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ShannonOctober 2026Lincoln City, Oregon
“First, Wendy at Meredith was kind and responsive, which was very appreciated. PROS: - Well stocked large kitchen - Beautiful furniture, art, rugs and lamps throughout the house - Dining table was large; fit all 12 of us - Beds were comfortable - Bathrooms were great - The hot tub was in good working condition CONS: - Upon entering the house, there was an overwhelming smell of mustiness, mainly on the middle floor and stairwell. We had to open all the windows and doors to air it out. There is or was clearly a leak somewhere that caused damage, because the smell was beyond normal mustiness from sitting empty. - The home needed a deep clean (dust and cobwebs) - The dishwasher was broken. Repair person had to come and fix it. Alot of handwashing in the meantime. - The basement fridge was broken (discovered the next day when perishable food was ruined). Repair person also fixed it. - 10:00 am checkout is completely unreasonable - At nearly $1,500 per night our expectations were higher”
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KevinOctober 2026Lincoln City, Oregon
“I gave 3/5 because we were granted a 11 am checkout, but cleaning person was not informed and walked in @ 9:53 am. My wife was alone while I ran to store. Office needs to communicate with their cleaners better.”
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ForrestOctober 2026Pacific City, Oregon
“No popane in the bbq second year in a row and none of the fans worked in the bathrooms. The fence was broken in multiple spots and my dog got out a few times.”
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ChantelOctober 2026Rockaway Beach, Oregon
“Pros; location to the beach and kid toys. My son loved all the toys and was one of the main reasons I booked was how kid friendly it is. Being right on the beach was great. Cons; the ' mudroom' smelled like horrible dog pee. We had to keep the door to that room shut to keep from the whole place smelling. And the key pad being the only way in but it was on the street side not where you actually park. The door to the parking lot should have the key pad on it instead. Having to lock the parking lot door from inside since you couldn't lock it and go out that door then go out the street door and lock that and then having to walk around the building to our vehicle was not convenient. All other units used the parking lot side this seemed to be the only unit that had an extra door. If you could park on the street side it would make more sense to have it there and would be nice but it's more of an alley and definitely no room to park. Loved the location but wouldn't book again due to smell.”
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StephanieOctober 2026Rockaway Beach, Oregon
“Nice, walkable location in a residential area. Great living room, comfy bed, and awesome fire pit! Had an issue with a smell in the bathroom, but the management company was very responsive and sent someone to look at it right away. Hasn’t been deep cleaned in a while, but the key components (sheets, towels, shower, toilet, sink, fridge, etc.) are clean and tidy. As someone with an allergy to laundry detergent, I also appreciated that they use allergenic-friendly soaps.”
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AubreyOctober 2026Depoe Bay, Oregon
“Water POURED through a light fixture after an upstairs shower. We notified the host IMMEDIATELY. The host promised help, then explicitly said nobody would come until AFTER we checked out. No solution was offered. FIVE guests were expected to share ONE bathroom for the final 3½ DAYS, including checkout morning. I requested a partial refund for the shower issue. The host ignored me and told Airbnb only one shower was affected for 1½ days, contradicting our documented timeline. Our dog stepped on a thorn from an overgrown weed in the yard. For the remaining 7 DAYS, she refused to use it, requiring walks elsewhere 3-4 times daily. The host dismissed our concerns, saying the yard wasn’t a listed amenity. Every bed was unstable and creaky, and construction woke us EARLY each morning. A malfunctioning stove burner smelled strongly of gas, leaving the upstairs reeking. The host reviewed me AFTER my refund request, raising concerns of retaliation. Appalling lack of accountability.”
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Varina AOctober 2026Seal Rock, Oregon
“We were immediately met by the stale, musty smell when we opened the door. Numerous stains on the carpet in the bedrooms, hallway, and living areas. Most windows have no screens to allow you to open them for air flow and the ceiling fan is broken. Renters aren't allowed to use the fireplace. Broken and chipped dishes in the cabinet and the kitchen doesn't provide kitchen utensils such as a spatula, tongs, and a teakettle. Some of the pans and utensils were rusty and unusable. Ceilings above the ceiling fan are filthy. The home is advertised as having an ocean view but you can only see it if you are standing at the corners of the deck. Chairs on the deck are disgusting and one is broken. Deck posts are rotting in a few places. Window tracks were full of mold and moss. Challenging stairs for a person/pet with mobility issues to reach top floor. Not really a "path" to the beach, just 3 more flights of steep stairs. No bbq grill. One garage door is broken. I would not stay here again.”
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ScottOctober 2026Lincoln City, Oregon
“The owners have not put a penny into maintenance / repairs / Upkeep for a few years. Read the last 3 years worth of reviews...All the issues will still be there when you arrive! The musty aroma that is overpowering. ( All your clothes will need to be washed when you get home) Living room couch cushions with no support. Sliding doors with no screens. Sliding doors locked with broomsticks in the tracks. Upstairs shower valve is broken ( It spins freely thru hot to cold like russian roulette). Toaster only toasts one side of your bread. The cottage is old and rundown. the carpet has no padding and is so thin you can see the joints of the plywood underneath. Carful on the slippery deck as some of the boards are rotted. The dishwasher will tip over when the door is open because it is not fastened to the cabinets. God knows how old the mattresses are ( VERY SOFT). If you're looking for a rental that your dogs & kids can run around on the furniture, This is the place for you.”
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SierraSeptember 2026Lincoln City, Oregon
“I had a grand mal seizure the night before I was too arrive and I'm currently in the hospital. I notified the host immediately and all they said was sorry that happened and they won't give any sort of refund. Absolutely insane.”
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