CozySuites

“Well, they did it again. We decided to extend our stay for a week and saw that their 4th floor putting green view unit was available per their website. We wanted to avoid a move out of the building, so we rolled the dice. Once again, they put us in a ground-floor unit, but this time our patio was two feet from the parking lot! When we complained, we got the same response; the room we reserved wasn’t available and that per their website we aren’t guaranteed the room we reserved. Our smaller, darker, ground floor unit with one bathroom sink and a car bumper/exhaust pipe view isn’t comparable to a 4th floor putting green view with more windows/light and two bathroom sinks. It’s a bait and switch, which Airbnb prohibits. Every time we used the putting green, it was covered in dog crap. Every damn time. They’ll say they aren’t responsible, but they advertise and charge for the amenities, so they absolutely are. If you stay with them, you likely won't get the room you reserved.”

“This place was dirty, parking is not convenient, gym is in a different building, trash removal was a pain. Unit was not well appointed with dishes or furniture. No TV in the bedroom? The hallways smell terrible like dog pee, trash and weed.”

“This was an awful experience. We were told we could check in at 3:30 and when we arrived at 3:30 the room still wasn’t ready. Once it was ready at 3:45 the code to the room wouldn’t work. Messaged host and all they said was to just wait until 4:00. Spent 30 minutes just standing outside the room. The room itself wasn’t the cleanest and definitely not worth the price. We were only staying the night so we figured we’d deal with it however we couldn’t even sleep thanks to a false fire alarm. It took someone over an hour to finally shut the alarm off. Asked for a full refund for the terrible experience and was only offered a $60 refund. I would not recommend staying at this property.”

“Place as described. THC was left on the floor. Sent photo to host and they didn't acknowledge it. I traveled with kids ages 2 and 1. This could have ended badly for my family.”

“Needed ear plugs, non-stop drilling or bad pipes. No sleep for 2 nights. Awful experience”

“very unprofessional host”

“Unfortunately, I would not advise people staying at this Airbnb residence. I've been using Airbnb for over 10 years, and I've never had such a poor service, such an unsafe location, such hidden fees and requirements outside of the site, such useless responses, and such a dirty and run-down place. There were at least 10 pages of instructions outside of the application and required sensitve ID info, which meant I couldn't check-in and had to wait. There were people loitering at the entrance at night and in the morning which made me feel unsafe as a woman traveling alone. The bathroom shower was not cleaned at all; there were dings all over the walls; the thinnest blanket with no duvet cover; and flickering lights in the hallways that looked like strobes. No one was present on the premises; they offered no names online and the conversation felt AI-generated; they had no where to store luggage; hidden fees for early check-in; and were generally rude. Please look elsewhere in Pittsburgh.”

“We showed up to our unit that was supposedly ready at 4pm, at 9pm and the unit was untouched from the last guests. There were dirty dishes and towels. The bathrooms were dirty and the beds were slept in. It was disgusting. I was on the phone with 5-6 different people and none were able to help me. Some of them even hung up on me. Air b and b finally sent me some other options of places to rent at 1:15am after I already found a hotel. They offered me 81.00 for my trouble and did not have one bit of sympathy. It was just “sorry for the inconvenience and you’ll get a refund in 15 business days”!!!! So now I’m out $750, paid for 2 rooms and one of our guests slept on the floor of the hotel because we had no more money to rent 2 hotel rooms to accommodate. I will never use this rental or any “chain” rental again. Air b and b needs to remove them from their website. I have rented multiple air b and bs and have never had such a horrible experience!”

“The photos that are posted is not in fact the apt you get. There is no walk out balcony facing the main strip like posted. The apt faces the interstate and has no balcony to walk out on. Parking. It seems impossible. They made us fill out at a parking pass form that we paid for and our vehicle still got towed. We had to pay $280 to get our vehicle out of impound. While on the phone the following day discussing this with the host they “denied” our parking pass so they were not liable. I would not recommend. I was very uneasy after ending what was supposed to be a fun trip for me.”

“***CAREFUL*** READ FINE PRINT... PARKING NOT AVAILABLE. YOU NEED TO PAY FOR PARKING ELSEWHERE.”