Dwell Charleston by Casago

“This house could use updating, especially the bathrooms. The master bed was comfortable so this made up for the aesthetics.”

“there is no flexibility in the time there. As we were playing a tennis tournament, you never know for sure when you’re finished”

“The listing was inaccurate as one bedroom had a bed on the floor. The mattress slid under the headboard as there was no bottom of the bedframe for the mattress to sit on. The number they provide to text guest services, does not work. You are able to text it, but it states that you then must call as it can’t receive texts. Otherwise, the stay was pleasant.”

“Overall, our stay was okay, but we didn't feel like it was worth the price. I didn't realize when booking that the property was within the Kiawah Island Golf Resort or just how far it was from Charleston. That's completely on me, but worth mentioning for anyone considering staying here. The place itself felt pretty small for what we paid, especially compared to the larger accommodations we'd stayed in near downtown Charleston for less money. The bed was also small and not particularly comfortable. What really bothered me was the bedding. Instead of an actual comforter, it seemed to be a cheap comforter insert sandwiched between two flat sheets. Once the sheets shifted, you were left with a rough, uncomfortable blanket. It just seemed like an odd place to cut corners. On the positive side, the hosts were quick to respond when needed, which we appreciated. Nothing was terribly wrong with the place, but for the price, we expected a little more and wouldn't choose to stay here again.”

“Extremely disappointing and frustrating experience. I was scheduled to check in at 4 PM, only to have my reservation canceled at 11:17 PM due to air conditioning issues. The host offered an alternative property over an hour away from my original booking, which was completely unreasonable. I attempted to call multiple times to explain that I was willing to stay without AC, but my calls went unanswered. Communication was limited to text messages, with extremely delayed responses. To make matters worse, I was told my refund would take 10 business days, yet that timeframe has passed and I still have not received my money. I understand unexpected maintenance issues happen, but the lack of communication, urgency, and accountability was unacceptable. Being left without accommodations late at night and without a timely refund was incredibly stressful and inconvenient. I would not recommend booking this property.”

“Already asking for a partial refund…if your looking for a place In Kiawah look for a nicer place that’s looked after”

“We could not complete our stay due to serious pest. We would not leave a negative review simply because we encountered an occasional bug. Unfortunately, this was far beyond that. We encountered multiple palmetto bugs (roaches) including numerous very small/babies throughout the property . The number and size of the bugs made it very difficult to believe this was simply an occasional outdoor bug making its way inside. We also noticed multiple areas where the property was not adequately sealed, including a large opening around the bathroom exhaust fan and an opening underneath/around the kitchen cabinetry. the bulk of them were in the master bathroom, so I'm assuming that's where the nest was near with the babies. They say it is treated regularly, but with all the babies, whatever treatment it is is not working to stop them at the threshold. Again, I understand it's "low-country", but babies can't fly in, so this has been an issue that's missed.”

“The unit needs some updating, the water pressure was really bad, the beds extremely hard with the master bed being so high I could barely get in the bed without help. I have never stayed in a condo before where there were not tv s available for each bedroom . The bathroom vanities need to be fixed . The cabinets need fixing and some of the blinds would not close . The unit was clean”

“I’ve stayed at multiple Airbnbs in this building (Natiivo) for about 2 weeks. This is the only one I’m writing a review for. The room isn’t bad, only complaints would be the room is full of dust (bad for allergies), air vents probably aren’t cleaned. There was also a cockroach in the room (there was no food left out, it was in an empty plastic bag.) I reported it to Casago and they asked for proof but I had already left the place to stay at the One Hotel instead. They then said they’d send a team to look into it and then never replied back and just waited for my reservation to end, so I paid for extra nights for no reason pretty much. They have meh communication in general, they would send a copy and paste response and then i’d have to point out to actually read my message multiple times. Natiivo isn’t a bad place I just wouldn’t recommend this room/booking through a Casago Airbnb.”

“This airbnb is a guest house and I am very disappointed with the inaccurate description of the property. I am hopeful that in the future they will update the property so that others aren’t shocked with the privacy impairment and misrepresentation upon arrival. When we got to the property, it was time for dinner. After spending 15 hours traveling, I expected to come inside to start cooking. I did not expect to find a dish washer full of dirty dishes that I had to wash all by hand. On top of that, none of the lights were working outside to grill and the grill was absolutely disgusting and we could not find any cleaning supplies to clean that ourselves. The floors were so dirty that our feet/socks were filthy within minutes. The dryer was not working during our stay and the host only reached out to us and let us know less than 24 hours prior to our arrival. After checking other reviews, I now see that they have known about this problem for weeks. I would not recommend this property.”