Casago Charleston

“We came for a little staycation with the sole intent of watching the latest season of a series and get the coastal feel and couldn’t even do that because the wifi was out and we were constantly getting the run around about it. The afternoon before checkout we got a hotspot but after returning the the airbnb we realised it was not working and when we reached out we were told we would be “updated as they find out information” which is exactly what we’d been told the whole time. The place wasn’t very responsive nor very helpful. It felt like a waste of a trip because we were just waiting to hear back and never really did, we didn’t want to leave in the slight chance someone finally did come out to fix it. It was a very upsetting trip that did NOT feel worth near $700 at all and to only be offered $100 off. I work hard for my money and to pay for a trip that we couldn’t enjoy is very disheartening. This entire experience left a very sour taste for all of us. We will not be back.”

“This airbnb is a guest house and I am very disappointed with the inaccurate description of the property. I am hopeful that in the future they will update the property so that others aren’t shocked with the privacy impairment and misrepresentation upon arrival. When we got to the property, it was time for dinner. After spending 15 hours traveling, I expected to come inside to start cooking. I did not expect to find a dish washer full of dirty dishes that I had to wash all by hand. On top of that, none of the lights were working outside to grill and the grill was absolutely disgusting and we could not find any cleaning supplies to clean that ourselves. The floors were so dirty that our feet/socks were filthy within minutes. The dryer was not working during our stay and the host only reached out to us and let us know less than 24 hours prior to our arrival. After checking other reviews, I now see that they have known about this problem for weeks. I would not recommend this property.”

“We should have paid more attention to the previous reviews as the issues communicated have not been addressed at all. The bathroom has mold, the washer has mold, the sofa and and furniture are stained and we had to put covers just to sit down. The sofa is very uncomfortable. There the bed frame is dirty/stained. There is no cooking oil, the pillows are flat, the mattress cover has human fluid stains, there is no outdoor space. The bathroom lock does not work well. Positives are: updated unit, lots of cooking utensils, AC, and location. If the issues were addressed it would be a much better value. The issues were communicated but never addressed. With the current issues, the unit is NOT worth what they are charging per night. I would not stay here again.”

“Trash left behind Not enough shampoo and soap for three guests No answers to specifics thru messaging No link sent for second car pass after calling Casado directly 55 per day for amenity card was not communicated clearly Critters could be heard in the walls-previous guests saw rats in property $300 was going to be reimbursed to me-I do not have it.”

“I don’t have anything great to say ……”

“Upon my arrival, I found multiple items broken and in need of repair. There was a lack of notice prior to both maintenance visits. During one of the maintenance visits, the property manager was caught on camera engaging in inappropriate behavior in the Airbnb and I had to contact the authorities. Once the entire Casago team was aware of the incident, instead of replying using AI chat bots, someone was able to resolve the issue and was very apologetic. Despite these challenges, the location itself was excellent and the neighbors were friendly.”

“Unfortunately, our stay was disappointing due to the lack of cleanliness of the Airbnb. Upon arrival, the floors were so dirty that while unpacking, the bottoms of our feet turned black from simply walking around the unit. We contacted the host and were told someone would come clean them, but due to what appeared to be a miscommunication, no one ever came that day. The most concerning issue was finding a cockroach inside the unit. At one point, our eight-month-old baby was actually playing with it before we noticed, which was extremely upsetting and raised serious concerns about the cleanliness of the property. Someone arrived the next morning to clean, but the space was very small and it would have been awkward and disruptive while we were occupying it. Although the host communicated with us, the issues were never resolved during our stay, and no compensation or effort was made to make things right. We would not stay here again nor recommend.”

“Unit is older and needs updating. Musty smell with dehumidifier running in hallway- I emptied it twice a day. Dishes with dried food in cupboards - when I advised manager of this I received a msg apologizing. Two days later came back to unit at end of day to find a housekeeper hand washing the dishes- NO Notice! Again notified management who claimed they knew nothing about this. Screened porch is nice, but large holes in screens don’t keep bugs out. Shower in master bath runs lukewarm- had to shower in 2nd bathroom. When stripping the bed at the end of my stay I noted stains on the pillows- gross! 2nd floor unit- you can hear every step the folks upstairs took. Not worth the money- beautiful area - not so much the unit. I won’t be renting any units managed by this company again!!”

“This was by far our worst Airbnb experience and our first time giving a bad review. Casago/Roofstock replaced hospitality with corporate BS and nonresponsiveness. We were to go to a surprise party starting an hour after check-in but only 15 min away – no concern. The “hosts” also claimed they’d “try their best to accommodate early check-in.” I tried to extend a day early – denied. I asked for early check-in – told to ask again day of arrival. I did so – denied for cleaning. I assumed back-to-back bookings, but we arrived at 11am and saw zero evidence of any changeover during the day. At 3:45 the door code didn’t work. At 4:02 it didn’t work. I texted and got “press 1 for associate.” After 15+ texts having me retry the same code I was told to call another number – immediate automated hold. By 4:45 we called our party host to get ready at her home. We walked through her home sweaty, dirty past 100 guests, the band, caterers, all while STILL on hold. We will not use these “hosts” again.”

“I would strongly discourage anyone from staying at this property. Upon arrival, there was vomit on the toilet and while the host acknowledged the issue was serious, she offered no cleaning service or compensation. We were also given the wrong gate code for the pool and beach, which delayed our ability to enjoy the amenities. Additionally, the beds in the hallway are misleadingly small and would not comfortably fit anyone older than a young child — though I did not personally use them, I wanted to note this as an update. I gave the host every opportunity to make things right, but I feel a responsibility to share so others are not put in the same situation.”