Casago Charleston

“I don’t have anything great to say ……”

“Unfortunately, our stay was disappointing due to the lack of cleanliness of the Airbnb. Upon arrival, the floors were so dirty that while unpacking, the bottoms of our feet turned black from simply walking around the unit. We contacted the host and were told someone would come clean them, but due to what appeared to be a miscommunication, no one ever came that day. The most concerning issue was finding a cockroach inside the unit. At one point, our eight-month-old baby was actually playing with it before we noticed, which was extremely upsetting and raised serious concerns about the cleanliness of the property. Someone arrived the next morning to clean, but the space was very small and it would have been awkward and disruptive while we were occupying it. Although the host communicated with us, the issues were never resolved during our stay, and no compensation or effort was made to make things right. We would not stay here again nor recommend.”

“I have never given a 2 star rating in over 10 years as an AirBnB user. The house itself and location was great. However Casago made zero attempts to rectify a bad situation- a loud construction project happening right next door, making peaceful mornings and afternoon naps impossible. No compensation was offered and our request for a late check out was denied. I was so disappointed that what should have been a quiet, relaxing retreat was not to be. Certainly the company knew the construction was happening with enough time for us to make the decision whether to rebook elsewhere, but they chose not to until it was too late to move. If you plan to rent this place in the next month or so (today is May 23, 2026), be forewarned.”

“Upon arrival we could not get into the unit. We had to communicate several times and wait over 30 minutes to finally get entry after traveling all day. Once we got in, we noticed the unit was hot. The thermostats were difficult to understand how to use and there were two ac units one was broken and didn't work so our daughter's bedroom was cold but mine and my husband's was extremely hot, despite numerous complaints and requests we ended up staying and getting ready in 80° rooms for a family wedding that was extremely uncomfortable and frustrating and disappointing. The patios were filthy. You couldn't sit on the chairs they were so dirty and stained, the towels were few and hard like sandpaper. and there were no beach towels in the unit at all, even though it is a "beach" villa. I would not book here again. There were too many other competing and wonderful locations in the area to go through this again.”

“Great location but the unit did not meet expectations for a Kiawah property. Smell and cleanliness were issues. Bed linens and towels not up to par for the fee. Not a good experience.”

“Unit is older and needs updating. Musty smell with dehumidifier running in hallway- I emptied it twice a day. Dishes with dried food in cupboards - when I advised manager of this I received a msg apologizing. Two days later came back to unit at end of day to find a housekeeper hand washing the dishes- NO Notice! Again notified management who claimed they knew nothing about this. Screened porch is nice, but large holes in screens don’t keep bugs out. Shower in master bath runs lukewarm- had to shower in 2nd bathroom. When stripping the bed at the end of my stay I noted stains on the pillows- gross! 2nd floor unit- you can hear every step the folks upstairs took. Not worth the money- beautiful area - not so much the unit. I won’t be renting any units managed by this company again!!”

“This was by far our worst Airbnb experience and our first time giving a bad review. Casago/Roofstock replaced hospitality with corporate BS and nonresponsiveness. We were to go to a surprise party starting an hour after check-in but only 15 min away – no concern. The “hosts” also claimed they’d “try their best to accommodate early check-in.” I tried to extend a day early – denied. I asked for early check-in – told to ask again day of arrival. I did so – denied for cleaning. I assumed back-to-back bookings, but we arrived at 11am and saw zero evidence of any changeover during the day. At 3:45 the door code didn’t work. At 4:02 it didn’t work. I texted and got “press 1 for associate.” After 15+ texts having me retry the same code I was told to call another number – immediate automated hold. By 4:45 we called our party host to get ready at her home. We walked through her home sweaty, dirty past 100 guests, the band, caterers, all while STILL on hold. We will not use these “hosts” again.”

“I would strongly discourage anyone from staying at this property. Upon arrival, there was vomit on the toilet and while the host acknowledged the issue was serious, she offered no cleaning service or compensation. We were also given the wrong gate code for the pool and beach, which delayed our ability to enjoy the amenities. Additionally, the beds in the hallway are misleadingly small and would not comfortably fit anyone older than a young child — though I did not personally use them, I wanted to note this as an update. I gave the host every opportunity to make things right, but I feel a responsibility to share so others are not put in the same situation.”

“The unit in Summer Wind Villas was nice. Spacious and well equipped. Close to beach. Casago (rental company - poor). We didn’t get directions for lock box and had to call a few times before we were able to get in. The washer needs to be updated. It was so loud that we were barely able to finish the ONE LOAD we did all week. There was brown water in toilet and sink, but resolved after we ran faucets. Still, we did not do laundry or use tap water all week. We reached out about the water and the washer. We did not get timely response. Finally received messages saying “we’re sorry, we will work on it.” They don’t answer phone calls. I asked for an extra night, comped, due to our troubles and I was told I could extend my stay (and pay for it) or they could forward my request to the “internal team” for review. The “internal team” never got back to us after several follow ups on our end. Candid review - the unit was fine except for the laundry. The price was great. The service was poor.”

“severe health hazards with no resolve from host over a week later. we discovered significant water damage and visible mold on the vaulted ceiling and walls above the stairs in the main living area that remains to be addressed. during our stay, multiple members of our family experienced symptoms including headaches, coughing, and respiratory discomfort, along with an autoimmune flare which we later realized was likely due to the unknown mold exposure that we eventually discovered. underlying issues like this are extremely harmful and a health hazard which should not be overlooked. we reported the issue immediately upon discovery and attempted to resolve it through the proper channels, but the host was and still is unresponsive. out of respect for future guests, i would strongly encourage a thorough inspection and remediation of the property before others stay here.”