Casago Charleston in Isle Of Palms, South Carolina

“The place was just as described. Clean, cozy, and great ocean front views! Had trouble getting into the place at first but was able to get someone on the phone to resolve. Great location overall.”

“Great place to stay! Perfect safe location”

“Texted twice to Casago on day 2 and day 3 about the coffee maker not working. Gave up after that. It was the same text number to check in and they responded to that one. Five people in the house and we had to go out to get black coffee every day. Poor customer service once we checked in.”

“Upon arrival we could not get into the unit. We had to communicate several times and wait over 30 minutes to finally get entry after traveling all day. Once we got in, we noticed the unit was hot. The thermostats were difficult to understand how to use and there were two ac units one was broken and didn't work so our daughter's bedroom was cold but mine and my husband's was extremely hot, despite numerous complaints and requests we ended up staying and getting ready in 80° rooms for a family wedding that was extremely uncomfortable and frustrating and disappointing. The patios were filthy. You couldn't sit on the chairs they were so dirty and stained, the towels were few and hard like sandpaper. and there were no beach towels in the unit at all, even though it is a "beach" villa. I would not book here again. There were too many other competing and wonderful locations in the area to go through this again.”

“I will start with the good. Great location. Great location. Easy walk to beach. No elevator and 3rd floor if you bring your elderly mom it might be a problem. She was fine. What I wasn’t fine with, was that I arrived and told them the den fan was not working. Could they send maintenance. They said “Just take a an oscillating fan from the closet and basically make due”. We went and purchased a floor fan bc it was hot. I would say they did nothing no service man or maybe say we can knock a little off bc your unit is hot. I was just disappointed bc this was my daughters bday and we spent more time getting fans and make sure you bring your own chairs to beach. Those provided weren’t great and I’m not that hard to please. The beds were AMAZING AND so close to everything. I’d recommend it if the got better on taking care of issues or acting like they cared. Still the pool was good and all was fine. .”