Dwell Charleston by Casago reviews in Isle Of Palms, South Carolina

“This house could use updating, especially the bathrooms. The master bed was comfortable so this made up for the aesthetics.”

“Extremely disappointing and frustrating experience. I was scheduled to check in at 4 PM, only to have my reservation canceled at 11:17 PM due to air conditioning issues. The host offered an alternative property over an hour away from my original booking, which was completely unreasonable. I attempted to call multiple times to explain that I was willing to stay without AC, but my calls went unanswered. Communication was limited to text messages, with extremely delayed responses. To make matters worse, I was told my refund would take 10 business days, yet that timeframe has passed and I still have not received my money. I understand unexpected maintenance issues happen, but the lack of communication, urgency, and accountability was unacceptable. Being left without accommodations late at night and without a timely refund was incredibly stressful and inconvenient. I would not recommend booking this property.”

“My friend and I stayed with my 9 month old baby and with her crawling around, the tops of her feet, knees and hands were filthy. The extra linens for the pullout couch didn’t smell clean and there wasn’t an extra pillow. The “starter kit” is a hand towel and detergent for the washer and dishwasher, a roll of paper towels and a couple of garbage bags. However, the location was very beautiful! Waking paths, golf courses and restaurants nearby. It looks directly into the ocean. Perfect for morning coffee and an evening nightcap!”

“Place was great for a girls getaway! Fantastic location for the beach and town. Home could use some maintenance: paint, broken garbage cabinet, decks need to be sanded easy to get splinters. We were disappointed that we could not get early check in despite the early request. We had even arrived at the house at 3 and were able to leave our luggage but could not go in until 4 even though house was ready and cleaning people had left. Overall though the comfort of the home and location made it a great trip!”

“Texted twice to Casago on day 2 and day 3 about the coffee maker not working. Gave up after that. It was the same text number to check in and they responded to that one. Five people in the house and we had to go out to get black coffee every day. Poor customer service once we checked in.”