Dwell Charleston by Casago reviews in Seabrook Island, South Carolina

“I've been staying at various Pelican Watch units for yrs. It's gorgeous & peaceful there. But I had several issues with this unit. This biggest were bugs & black mold. With all the issues combined, I was disappointed. For Seabrook Island & for this price point, I expect better.”

“The villa on Seabrook Island was a very clean, comfortable place to stay. Well stocked, extra perks with kitchen supplies, extra toilet paper, bathroom supplies and towels. Close to all the beach walkways. Nice streets to walk. Only complaint was that there was a significant mold problem. We had to air it out several days, and, heard from the rental office after a few days. They did bring air purifiers to help with the problem. If they eliminate the mold issue, we would definitely stay there again.”

“Only real issue is the lack of communication around the second parking pass. We had to get a temporary at the gate and then complain for a 3rd time to finally get the link to get the pass. Besides that issue the stay was good.”

“Trash left behind Not enough shampoo and soap for three guests No answers to specifics thru messaging No link sent for second car pass after calling Casado directly 55 per day for amenity card was not communicated clearly Critters could be heard in the walls-previous guests saw rats in property $300 was going to be reimbursed to me-I do not have it.”

“Our first time in Seabrook and we loved the island. The house was walkable to everything. Will not stay in this unit again and disappointed in Casagos response. The unit is in significant need of repair and updating. On our 3rd day I contacted Casago with a list of approx 10 concerns from large to small items, they promptly replied that they would forward to the local office. A local agent stopped by the home (without notice but we were flexible) and he was very kind but there was nothing that could be done at that time. I requested Casago reconsider the weekly rate that we paid and for future guests until the repairs were made. They responded they would take my concerns and get back, and now almost 2 weeks after check-out still no word. The laminate kitchen counters are raised, cracked, flaking off throughout (we use the kitchen a lot-serious issue for mold and bacteria), master bed is awful (you can feel the springs), standing water in the dryer, just to name a few.”