Casago Charleston in Seabrook Island, South Carolina

“The place was very clean and we enjoyed our stay, only issue was that the porch fan doesn’t exactly work which makes the porch pretty unusable in the summer given the heat and humidity, even at night. Everything else was great.”

“Only real issue is the lack of communication around the second parking pass. We had to get a temporary at the gate and then complain for a 3rd time to finally get the link to get the pass. Besides that issue the stay was good.”

“Trash left behind Not enough shampoo and soap for three guests No answers to specifics thru messaging No link sent for second car pass after calling Casado directly 55 per day for amenity card was not communicated clearly Critters could be heard in the walls-previous guests saw rats in property $300 was going to be reimbursed to me-I do not have it.”

“Our first time in Seabrook and we loved the island. The house was walkable to everything. Will not stay in this unit again and disappointed in Casagos response. The unit is in significant need of repair and updating. On our 3rd day I contacted Casago with a list of approx 10 concerns from large to small items, they promptly replied that they would forward to the local office. A local agent stopped by the home (without notice but we were flexible) and he was very kind but there was nothing that could be done at that time. I requested Casago reconsider the weekly rate that we paid and for future guests until the repairs were made. They responded they would take my concerns and get back, and now almost 2 weeks after check-out still no word. The laminate kitchen counters are raised, cracked, flaking off throughout (we use the kitchen a lot-serious issue for mold and bacteria), master bed is awful (you can feel the springs), standing water in the dryer, just to name a few.”

“The house was mostly good until we discovered there were rats in the walls and under the house. When we were on the porch multiple rats came out from under us and were running all over.”