Stay Texas

“The house itself is very nice and in a great location, close to everything we needed and wanted to experience. However, the condition of the property prevents me from giving it more than 2 stars. The dishes were so caked with dust that we had to run a load through the dishwasher before we could even eat anything. We were unable to use the yard for our dog due to the literally hundreds of anthills throughout it. The ants even made their way into the house, forcing us to throw away all the baked goods we had purchased at the Old German Bakery. Upon checkout, the management company requested private feedback. Their response is precisely why I decided to make my concerns public. Rather than simply apologizing, they suggested that I was at fault for not reporting these issues sooner and giving them an opportunity to rectify the situation. Were we supposed to have had an exterminator come spray chemicals during our stay? Nice place, poorly maintained and managed unfortunately.”

“Because of all the issues that we had upon check-in. The inability to control spa/hot tub temperature on our own, air not functioning in guest house upon arrival, door knobs falling off when opening exterior doors, and the addition of ants in kitchen/sink area this was not in my opinion worth what we paid. One main reason we booked a property with a hot tub was to be able to use it and enjoy it. I will say the host did send someone out the morning after we checked in to fix the broken door knob and check on the a/c in guest house. The guy was able to get a window unit in that area working. Overall I would not choose this property again.”

“We had a great time at this place!! The only things that could improve would be lighting (several outlets didn't work/lamps not working so it was hard to get lighting at times), and the television/entertainment. Granted we did not really need it, but there was no way to access any of the internet features on the television (Netflix or on-demand) because it required some additional tech that wasn't present, and TV in bedroom was non-functional. Overall we loved our stay, though! I did the communication to be a bit excessive; not sure dozens of texts before the stay or reminders to confirm and check-in instructions are necessary.”

“The location was excellent. Had a "private" Hot Tub but apparently anyone who stayed there had access to it. It would not be a problem but it is located almost outside bedroom windows and the other tenants decided it was a good idea to get in at midnight, making it difficult to sleep. Also the place was very dusty and dirty. Had to clean it myself to feel comfortable. For the price I paid expected more.”

“While we enjoyed our time, this house price was just way out of the norm for what we’ve rented around here and we were underwhelmed. The misleading description and the many cars that drive by making it not feel remote. Half of the acreage was fenced off and unusable, prob closer to 1.5 acres of use. The vents were all extremely dirty, the maintenance guy showed up after check in to work on items, the septic truck came and made large muddy tracks so our kids were muddy feet all weekend, and one room was outside we had no idea was in another house. Overall it worked out but for the splurge this house was, it wasn’t worth it.”

“The place was clean, comfortable and had nice furnishings! The WiFi password provided through the App was incorrect but we found the correct one in the unit! They provide coffee but the cream was only that powder non-dairy creamer! Also a couple bottles of water would have been much appreciated after a long travel day! There was a nice outdoor area for morning coffee or evening wine. We did not use the hot tub! All in all in was a nice stay and their communication was great. I would stay again!”

“Don’t leave anything behind if you don’t want to pay and arm and a leg to get it back. What an absolute joke. Forgot a small bag of goodies for my parents and 5 year old son. All of which fit in a small brown paper bag, smaller than a lunch bag and they want to charge me $40 to ship 3 hours north of Fredericksburg or the item will be donated. Just the careful and check you have all your belongings before leaving or they will basically take advantage of you and your stuff.”

“As is often the case, the photos presented a somewhat flattering depiction of the house. Four bedroom/two bath rentals are rare, and this one had both. It was fine, but a minor disappointment. The hot tub was a nice feature.”

“The property was beautiful and the location was great, but our first night was miserable because the AC wasn’t working. Communication was extremely frustrating. It felt like I was dealing with an AI that couldn’t understand my concerns. Someone eventually called, but despite offering alternative accommodations, they couldn’t provide any. We had to spend the entire night in the heat. The AC was fixed the next day, and the woman who came to check it was very kind. However, I was initially offered only a 35% refund, later increased to 50%, which I still found unreasonable considering the circumstances. It’s unfortunate because the property itself was lovely, but this experience put a huge damper on our stay. Maintenance issues happen, but how they’re handled matters just as much. Guests shouldn’t have to fight to be heard or fairly compensated.”

“If I could give zero stars, I would. Things happen and that’s understandable but I had 6 people flying from all over the country and have had this air B&B booked for MONTHS. We were 20 min from check in and had driven 4 hours only to receive a message from air B&B that this reservation had been cancelled. No reason, no help, and zero support was given and I had to book another one immediately and turn around and drive 2 hours to our next location. To know that this house is ran by a company, they could have given me other options. Again, I’d be much more understandable given SOME information or explanation, I use Air B&B for all travels and this is the first time a house has ever been cancelled but 20 min before 6 people flying in was absolutely unacceptable in every way. I didn’t get a single message from the host. The lack of communication or support was disappointing and the chaos of the situation was stressful, to say the very least.”