Stay Texas

“We were moved from our original booking to an inferior property 45 min away 2 days before our trip and charged additionally. We had no choice but to accept. It was nothing even close to our original booking. I’m an AirBnB host and would never offer such low quality furnishings to guests. We really want to visit our original booking. It was a historical ranch property with river access, a ranch house, guest house and chapel. We ended up with a trailer house in a pasture. It is obvious that this is run by a business group, not a family. There were beds but no hospitality.”

“Property and location were very nice. There were a few issues, they would ask for a picture of what I needed help with, I would send one, then they never got back with me multiple times.”

“I visited New Braunfels with my parents and siblings. This house was ok for the purpose of a large group. It was spacious enough. There were a few issues: first, there was an ant infestation in the kitchen which we (temporarily) cleared with the vacuum cleaner we found in one of the bedroom closets; second, it should be noted that one of the bedrooms is located downstairs and can only be accessed from the outside (thus, our family had to be separated for sleep) - the rest of the house is upstairs and accessed from a second floor door; third, the code to get into the aforementioned downstairs bedroom was not listed accurately and it took some time to get a response with the correct code; fourth, the house is located in a neighborhood with similar houses, and many of those guests were having parties (frat boys next door). Overall, a reasonable stay and met our basic needs to sleep. Much room for improvement as outlined above.”

“Due to life threatening flooding and town evacuation we could not stay at this air bnb. We tried communicating with host about this issue and were told basically to deal with it. After booking a different air bnb and fighting with the host all weekend they tried to offer us to reschedule, that doesn’t help when you’re already stuck in Texas. I would not advise you book with Them, they could care less about your families safety and more about money. Now my family is out $1500 which will make bills more difficult. We will be contacting a lawyer.”

“Very frustrating experience with property management. While the house itself is nice, booking here means dealing with Stay Texas Hospitality Group. We spent our entire trip enduring cold showers because the hot water system was broken. We reported this immediately on Sunday night. Instead of sending help, the remote customer service agents sent generic, scripted troubleshooting templates to stall for time. We had to constantly chase them for updates, only to be told they were "checking with the onsite team", proving the remote agents are entirely disconnected from local operations. They finally sent a technician on Wednesday PM, the day before we checked out, who confirmed the water heater needed replacing. To make matters worse, hours after we checked out, they sent us a warning about the broken water heater meant for the incoming guests, revealing operational chaos. We are still waiting for an update on compensation. If anything goes wrong during your stay, it likely won't be fixed.”

“Host tried to charge a $50 nonrefundable “damage fee” in order to receive door code before we even got there. Would have had to pay it if I didn’t file with Airbnb. AC was locked to stay at 79 degrees the whole time. Made for a very hot, uncomfortable stay. Couple towels were still dirty. Also realized they provided a basket of used water bottles from previous guests they had refilled with tap water. Likely hadn’t been cleaned considering this gross behavior. Good location and quaint place, but clearly they are trying to nickel and dime you left and right. Not worth what I paid. 2 stars.”

“dangerous walkways & stairs; needs work; no pool remote - so couldn’t turn on spa, heater, lights - had to call mgmt co to contract l spa - took at least 8 long calls; pool heater was ON in over 90 degree weather; NO pool or tv or house instructions”

“We really wanted this place to be nice for our women’s retreat, but we were thoroughly disappointed. It wasn’t stocked as listed and it was completely dirty, including food crumbs on the stairs and throughout the living room and trash from previous guests left in and around the pool. The worst of all was that the sheets on our bed were dirty. We reached out to the host who offered to have cleaners come the next day. They never showed. At that point, we had washed/changed the sheets on the bed and gone to town for our missing supplies (Keurig and utensils…specifically spoons). We reached out to the host to ask for reimbursement and they offered $100. I reached back out to ask for at least a one night refund (of our 3 night stay). The host keeps telling me that they are “working on it”, but as of now, we have received nothing. This house could be a great property, they just need to send out better cleaning crews and make sure it’s stocked as listed.”

“Really disappointed, canceled my reservation last minute when i was already 1 hour into the trip. Their reasoning was because of age requirements but when booking they approved of everything and had atleast 3 days to cancel my trip but no they canceled the day of. Also because apparently this cabin is only available to book for minimum two nights but when booking it was available for just the one night i had booked, i dont know im really dissapointed like stated.”

“Unfortunately, our stay was very disappointing. The upstairs room with the bunk beds had bed bugs, and by the time the owner finally responded, we were told we needed to leave the Airbnb and relocate to another one that was 45 minutes away. This was extremely inconvenient, especially since we had already started drinking and could not safely drive that far. On top of that, the upstairs smelled strongly like fish the entire stay, and there was no toilet paper stocked anywhere in the house. Overall, the cleanliness, communication, and handling of the situation were very poor. I would not stay here again.”