Stay Texas

“The house and rooms were very spacious. The pool was very clean and nice. The house was also very clean when we arrived. The grill and fire pit worked great! However the kitchen was with bare amenities. There was no lock from the patio to one of the rooms and we had a baby and didn’t find that very safe. The bottom bathroom could not be used because it did not flush, nor could we use the shower tub upstairs because it would not drain. Lastly, we were not able to use the hot tub at night because it would not heat and that was one of the biggest reasons we booked this house.”

“The location was convenient, but the stay was disappointing. The bedding was dirty, and the toilet seat was old and not clean, which made the place feel poorly maintained. The listing also mentions a boat slip, but there is no ramp available to launch the boat. This makes the boat slip basically unusable and very misleading in the description. I hope the host updates the listing and improves the cleanliness for future guests.”

“There were many things that were not working correctly, the sink was clogged, the bathroom was leaking, we found the grill filled with old grease and very stinky. Also we found a live scorpion close to my son’s clothes we had to kill it.”

“Unfortunately, our stay was very disappointing. The upstairs room with the bunk beds had bed bugs, and by the time the owner finally responded, we were told we needed to leave the Airbnb and relocate to another one that was 45 minutes away. This was extremely inconvenient, especially since we had already started drinking and could not safely drive that far. On top of that, the upstairs smelled strongly like fish the entire stay, and there was no toilet paper stocked anywhere in the house. Overall, the cleanliness, communication, and handling of the situation were very poor. I would not stay here again.”

“The property was perfect. Great location and top tier renovation with great furniture and fixtures. I wish every Airbnb was so well appointed. But I won’t book another property managed by “StayTexas.” It is heavily commercialized. They have outsourced customer communications to a call center. They are not local, there are no names used, property knowledge is limited, support follows a script, and all communications are filtered through ChatGPT or another bit of AI software. It isn’t an issue until you have a problem, and then it is. For us, it was the WiFi. It didn’t work when we checked in and ultimately didn’t work the entire stay. I still don’t understand why. Reading recent reviews more carefully, it’s clear other recent guests also had problems with the wifi. So now I am left to wonder - was their inability to fix the WiFi incompetence from a poorly executed outsourcing process or malfeasance to hide WiFi they already knew was broken? Great property though!”

“There was no remote in the living room, we requested one twice, they never brought one! So all weekend no tv!!”

“This is by far my worst stay through airbnb and we had to leave a day earlier. The place was not clean, we found mold in the laundry room, stove knows were not working, sink was leaking and we couldn't even wash the dishes without having water onbthe floor. Bathroom door upstairs didn’t latch. We couldn't access the guest house the first day because the code was not working. The host fix the code at almost 1am. The sliding doors are hard to open/close. Dining table and chairs were lose and coming undone when having dinner. Veru unpleasant experience. I do not recommend this place.”

“The internet didn’t work for the entire 5 day stay. Texas Hospitality Group never fixed it and simply seemed uninterested in truly addressing the issue. After my stay, they didn’t even respond to my request for a partial refund through the Airbnb website as I was directed by Airbnb. Ultimately I got a partial refund but it came from Airbnb, not the responsible party (Texas Hospitality Group). I feel this was a direct reflection of Texas Hospitality Group’s business practices”

“The house was clean, and had space- but the upstairs shower was a trickle and noisy. Downstairs 2nd bedroom bathroom sink did not drain, mstr closet light did not work, and kitchen fridge water dispenser did not work- so we had to buy bottled water. House was advertised w/ working private pool and hot tub. This was not the case despite several messages to host during our stay. Would not book, NOT a luxury home…”

“Upon arrival: -Firepit on front patio was completely rusted out and would have been dangerous to light. Trash and leaves plust roofing nails, dental floss pick, beer bottle caps and a Q-tip were there to greet us. Cushions were deteriorated until no one would ever sit on them. -Backyard was disgusting. Tall weeks, no grass, children's play equipment rotting and torn by weather. Would be dangerous for children. Leaves and debris all over patio. Grill was filthy. Rat traps and discarded building materials littered around the yard. Light over the grill was inop. Washer and dryer in the filthy garage need to be leveled so they do not "walk around" when operated. Dryer vent is not connected and a dirty sock, a cockroach and leaves were next to vent. Call me for more detail and pictures. Should not be listed by Airbnb.”