Stay Texas reviews in Canyon Lake, Texas

“If I could give zero stars, I would. Things happen and that’s understandable but I had 6 people flying from all over the country and have had this air B&B booked for MONTHS. We were 20 min from check in and had driven 4 hours only to receive a message from air B&B that this reservation had been cancelled. No reason, no help, and zero support was given and I had to book another one immediately and turn around and drive 2 hours to our next location. To know that this house is ran by a company, they could have given me other options. Again, I’d be much more understandable given SOME information or explanation, I use Air B&B for all travels and this is the first time a house has ever been cancelled but 20 min before 6 people flying in was absolutely unacceptable in every way. I didn’t get a single message from the host. The lack of communication or support was disappointing and the chaos of the situation was stressful, to say the very least.”

“There were a couple lights in the house that wouldn’t turn on, as well as the guest bathroom not having hot water. Besides those few things the stay was great!”

“We stayed here just to get some shut eye after a wedding. If you are arriving at night it is a little tricky to get to, and hard to see. But if you follow the instructions they send you should be fine. Cabin was a little toasty inside but we only needed to sleep and leave in the AM. Pretty scenery!”

“Host tried to charge a $50 nonrefundable “damage fee” in order to receive door code before we even got there. Would have had to pay it if I didn’t file with Airbnb. AC was locked to stay at 79 degrees the whole time. Made for a very hot, uncomfortable stay. Couple towels were still dirty. Also realized they provided a basket of used water bottles from previous guests they had refilled with tap water. Likely hadn’t been cleaned considering this gross behavior. Good location and quaint place, but clearly they are trying to nickel and dime you left and right. Not worth what I paid. 2 stars.”

“After booking, StayTexas we had pre check in instructions which took us to a third party website which required a non refundable deposit that was not stated in the listing. Thankfully it was waved after communicating that it was not listed in the stay. We had to wait about 45 minutes of sitting, late at night (we drove 4 hours it was around 10:45 that we arrived) to get check in instructions. I had messaged the host about 15 minutes prior to arrival that we needed th egate access code & the house access code. No response. I had to GUESS the gate code and fortunately got it. After waiting about 20 minutes for a response, my fiancé had to call twice to get some sort of response to get into the Airbnb. We didn’t get inside until about 11:30pm. I didn’t get a message response from them until after I had already got inside. The interior was fine, the guests and I struggled with the beds being uncomfortable. Overall the property itself was nice.”